Social Media Customer Service

AGUSTINA FLORES

Sacramento, CA ***** 279-***-**** ***********@******.***

SUMMARY

Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

SKILLS

Social media marketing

Document proofreading

Legal research

Customer service

Adaptability

Documentation skills

Office software

Phone reception

Confidentiality

Organization

Work management

Attention to detail

Table setting knowledge

Food running

Dish preparation

Beverage preparation

Office management

Training and development

Flexible schedule

EXPERIENCE

06/2022 - Current Agent

A1 trusted monitoring - Suitland

Promoted active listings through social media marketing, open houses and newsletters.

Coordinated with other professionals, such as lawyers and financial advisors, to provide comprehensive services.

Developed and presented purchase offers to sellers for consideration. Proofread documents before submission; corrected any errors found in grammar or punctuation.

Answered incoming phone calls, responded to inquiries and transferred calls as needed.

Ordered office supplies to purchase items and maintain appropriate levels.

Handled incoming calls and directed callers to appropriate department or employee.

Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Conducted legal research and analysis to draft legal opinions, studies and reports.

Negotiated plea agreements with prosecutors in both state and federal court cases.

Advised clients regarding appeals of convictions or sentences imposed by the court.

Worked effectively in team environments to make the workplace more productive.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Utilized various software and tools to streamline processes and optimize performance.

Responded to inquiries from attorneys, law enforcement, and the public. Drafted and distributed court orders and decisions as directed by judges. Maintained positive working relationship with fellow staff and management.

Managed accounts receivable and payable activities including tracking payments received or due.

Secured bonds for defendants by processing payments. Monitored released defendants on bond or probation, ensuring they adhered to all conditions of release.

Obtained information from law enforcement agencies, victims, witnesses, family members, employers, and other sources as necessary. Conducted home visits to assess living conditions and verify employment status of clients.

11/2019 - 04/2023 Assistant Manager/Server

Mamma Lucia Restaurant - Suitland, MARYLAND

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Analyzed sales data to identify trends and adjust strategies accordingly. Coordinated with other departments to ensure smooth flow of operations. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Stayed informed about daily specials, new menu items, promotions. Assisted in preparing salads, appetizers and desserts to speed up food service.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Trained new employees to perform duties.

Explained menu items, describing ingredients and cooking methods upon request.

Responded to ad hoc cleaning duties at end of shift. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Brought wine selections to tables with appropriate glasses and poured for customers.

Delivered goods and services to customers on time and in excellent condition.

Assisted in the coordination of food delivery to guests' tables. Managed safe and smooth food delivery at banquets, conferences and social events.

Assisted servers with food delivery and refilling beverages. Cleaned tables and chairs to prepare dining area for next customers. Served food and beverages to patrons and confirmed complete orders. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Maintained accurate records of sales transactions using point-of-sale systems.

Created reports on sales trends, inventory levels, and financial data. 11/2018 - 10/2019 Babysitter

Babysitters - Suitland

Greeting parents upon arrival home from work and providing updates on the day's events.

Tailoring activities based on the individual needs of each child under care. Balanced schedules to promote optimal rest, play and educational periods.

Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Cared for children of various ages and assisted with feeding, dressing and daily activities.

Communicated with parents about daily activities and any concerning behaviors.

Assisting with meals, snacks, and bedtime routines for the children. Transporting children to school, sports activities, or other engagements when necessary.

Responsibly watched children while parents were out. 03/2016 - 09/2017 Cook

Pizza restaurante - Suitland, Maryland

Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Grilled and deep fried various foods from meats to potatoes. Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Set up work stations prior to opening to minimize prep time. Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness.

Chopped, diced and sliced vegetables and fruit ahead of rush periods. Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Cleaned kitchen equipment, surfaces, utensils and dishes. Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Carried pans and trays of food to and from work stations, stove and refrigerator.

Coordinated with wait staff to ensure timely delivery of meals to customers.

EDUCATION AND TRAINING

02/2023 Course Online: Agent For Private Home Detention Maryland - Online

12/2014 High School Diploma

High School in Argentina

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