Customer Service Data Entry

CHENEE THOMPSON

Brooklyn, New York 347-***-**** ******************@*****.***

PROFESSIONAL SKILLS

●Certified in Customer Service

●Able to handle three phone lines and assist over 20 clients’ inquiries

●Consistently organized and filed over 54 clients’ information within 4 hours shift

●Experienced in outreach activities to organize community services

●Advanced in Microsoft Word and PowerPoint and can type 30 WPM

●Fluent in English and Conversational in Spanish

EXPERIENCE

Access-A Ride

June 2021-June 2022

Call Center Agent

● Performed data entry, and honed my listening skills over the phone

●Was tasked with scheduling and canceling trips

●Helped the disabled to locate their vehicle, using broker services, and a travel map

●Followed the script to the best of my ability

●Offered taxi authorizations, and made sure the clients were satisfied

●Made sure to include lifts or ramps in trips, but only when they requested it

●Maintained courtesy at all times

●Was very professional when it came to the task at hand

Dollar Tree October 2020 - November 2020

Customer Service Representative / Recovery

●Learned sales floor layout and product knowledge to appropriately assist customers in finding their ideal products

●Utilized exceptional customer service to provide the best customer experience and enhance brand loyalty

●Actively sought ways to help across the team with a collaborative approach

●Was responsible for maintaining clean and safe aisles, shelves and racks to display products appropriately

Remsen Neighborhood Senior Center July 2018 - August 2018

Clerical Aide (Volunteer)

●Interacted and outreached with the public to organize and promote the center daily

●Inquired for eligibility of seniors to be referred to the center by outreaching with various sources

●Assisted staff in multiple tasks, such as stapling paperwork, filing clients’ information

Brooklyn Tabernacle of Praise December 2017 - January 2018

Clerk (Volunteer)

● Greeted and welcomed over 20 visitors and callers, handled their inquiries, and directed them to the appropriate department according to their needs

●Sorted and distributed incoming mail correspondences to different departments promptly

●Conducted and supported billing and cash transactions as needed

●Filed clients’ information

Independent September 2012 - August 2015

Childcare Representative

●Took care of a boy from the ages of 0 to 3 years old

●Helped guide development through games, reading, and television

●Performed light housekeeping duties, such as mopping and sweeping

EDUCATION / CERTIFICATIONS

LaGuardia Community College Small Business Department Long Island City

Customer Service Certification January 2020

Medgar Evers College Brooklyn, New York

Associates in Liberal Arts, GPA: 3.5 June 2019

Award #1: Academic Excellence, Award #2: College and Departmental Service

Clara Barton High School Brooklyn, New York

High School Diploma

Award#1: Quality of Life Program, Award#2: World History June 2011

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