Sales Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Christopher Paul Nadler

Post Falls, ID 83854

208-***-**** *.******@*******.***

Dedicated professional with demonstrated strengths in customer service, time management,training and developing

. Good at troubleshooting problems and building successful solutions. Excellent verbal communicator with strong background cultivating positive relationships, building a winning team and exceeding goals.

•

• Decision making • Problem solving • Team leadership

• Goal Setting and Achievement • Staff Training and Development JUNE 2014-MAY 2024

Sales Manager

Dave Smith Motors Kellogg, Idaho

• Established long-lasting relationships with customers to maintain high retention and satisfaction.

• Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures. Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed.

•

• Conducted regular performance evaluations for sales team, identifying areas for improvement and setting goals.

• Led team of sales professionals, providing coaching and training as needed.

• Streamlined internal workflows within sales department for increased efficiency and productivity.

• Sustained high customer satisfaction rates with problem resolution and feedback loops. MAY 2013-JUNE 2014

General Manager

Lone Wolf Harley Davidson Spokane Valley, Washington

• Set team performance targets to motivate and reward staff.

• Structured internal operations and outlined policies and procedures.

• Led teams by example to deliver exceptional standard of work.

• Built and trained sales staff..

• Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.

• Implemented successful training program to upskill employees.

• Held teams accountable to rules and regulations for safe, consistent service. EDUCATION

• Mentored employees, providing guidance on career development and personal growth. FEBRUARY 1997-MAY 2013

General Sales Manager

Dave Smith Motors Kellogg, Idaho

• Established long-lasting relationships with customers to maintain high retention and satisfaction.

• Train sales managers and sales staff.

• Work 1 on 1 with manufacturers representatives.

• Preserved sales volume and selling price by keeping current with supply and demand and changing trends.

• Continuously researched new strategies or methodologies for improving overall sales performance.

• Adjusted selling prices by monitoring costs, competition and supply and demand.

• Streamlined internal workflows within sales department for increased efficiency and productivity. Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed.

•

• Conducted regular performance evaluations for sales team, identifying areas for improvement and setting goals.

• Led team of sales professionals, providing coaching and training as needed. Motivated employees to achieve sales goals with multifaceted approaches encompassing rankings, contests and prizes.

•

• Built successful team with effective recruitment and training strategies.

• Grew revenue with profitable pricing structures and strategic discount plans. Diploma February 2018

Future Dealer School Stellantis, Pontiac, Mi

1.5 year class every quarter for 1 week

Basics of running each department within a dealership Certification June 1993

US Army Reserves, Fort Leonarwood, Mo

Basic Training . started and finished as a platoon leader AIT. corp of engineers school. 62H. Ran heavy equipment, Drove semi trucks and built bridges Certification May 2018

Nada AFIP Certification, Kellogg, Id

Diploma February 1992

North Idaho College, Coeur D Alene, Id

Contact this candidate