Customer Service Representative

.

KHADEDRA SINGLETON

PROFESSIONAL SUMMARY

Over 22 years of progressive Workers' Compensation claim adjusting, claims examination and claims administration. Excellent analytical, negotiating and interpersonal communication skills. Professional attitude, goal and result oriented. Customer service and contributing to team success and business profitability. Seeking a part-time virtual Customer Service position where my skills can be used to enhance the customer.

SKILLS

Problem Solving

Communication

Teamwork

Organization

Computer

Critical Thinking

Multitasking Abilities

Recordkeeping

Dependable

Responsible

Computer

Critical Thinking

WORK HISTORY

WC ADMINISTRATOR 08/2010 to 10/2013

DYCOM INDUSTRIES

Overseen multi-jurisdictional WC claims administered by insurance carrier. Review and report appropriate new claims to insurance carrier. Determine compensability. Complete wage statement. Acts as liaison between corporate and field offices to facilitate the gathering of information that will facilitate proper response to claim losses and legal documents. Liaison between employees and insurance carrier. Monitor, review and approve reserves request from carrier. Review and approve settlement request from carrier. Maintain a 14-day diary. Prepare claim summaries and participate in quarterly claim reviews. Maintain contact with Human Resources regarding employee's work status. Secure light/full duty job for employees. Coordinate return to work with the employee and subsidiary.

SENIOR WC ADJUSTER 03/2010 to 07/2010

The Jacobson Group @ GALLAGHER BASSETT

Managed a heavy multi-state / jurisdictional case load. Determined compensability. Completed 3-point contact within 24 hours. Reported claims to the State Board of Workers' Compensation. Coordinate medical care for claimants. Complete wage statement. Completed case negotiations and settlements on a broad range of litigated cases. Maintained a 14-day diary of entire caseload. Filed all required forms with the State Board of Workers' Compensation.

SENIOR WC CLAIMS ADJUSTER 04/2009 to 08/2009

The Claim Solutions @ REM

Managed a heavy multi-state / jurisdictional case load. Determined compensability. Completed 3-point contact within 24 hours. Reported claims to the State Board of Workers' Compensation. Coordinate medical care for claimants. Complete wage statement. Completed case negotiations and settlements on a broad range of litigated cases. Maintained a 14-day diary of entire caseload. Filed all required forms with the State Board of Workers' Compensation.

WC SPECIALIST 10/2006 to 03/2009

Key Risk Mgmt. Services @ DOAS

Managed a heavy multi-state / jurisdictional case load. Determined compensability. Completed 3-point contact within 24 hours. Reported claims to the State Board of Workers' Compensation. Coordinate medical care for claimants. Complete wage statement. Completed case negotiations and settlements on a broad range of litigated cases. Maintained a 14-day diary of entire caseload. Filed all required forms with the State Board of Workers' Compensation.

WC SPECIALIST 12/2004 to 10/2006

Custard Insurance Adjusters @ DOAS Atlanta, GA

Managed a heavy multi-state / jurisdictional case load. Determined compensability. Completed 3-point contact within 24 hours. Reported claims to the State Board of Workers' Compensation. Coordinate medical care for claimants. Complete wage statement. Completed case negotiations and settlements on a broad range of litigated cases. Maintained a 14-day diary of entire caseload. Filed all required forms with the State Board of Workers' Compensation.

VOLUNTEER

ADMINISTRATOR 01/2014 to Current

Word Of Faith Church, Lilburn, GA

Manage finances. Enter offerings into software system. File all documents. Maintain inventory. Oversee facility maintenance and security. Schedule events. Lead staff and quarterly meetings. Take minutes. Interact with parishioners. Acting as a liaison between the congregation and the clergy.

EDUCATION

St. Stephens Christian School San Diego, CA

General Education

REFERENCES

Available upon request

Email: *************@*****.*** Phone: 404-***-****

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