Administrative Assistant Customer Service
Resume:
Corina Triplett
Lagrange, IN *****
**************@*****.***
Professional Summary
I am a team player I have a bubbly personality, and I'm looking for a place I can retire from a place that values me as much as I value them. I am a hard worker and competitive with myself always trying to do better. I am reliable and dependable, and organized Work Experience
Administrative Assistant
Elwood Staffing-Angola, IN
October 2024 to Present
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Developed strong relationships with key clients through regular communication and personalized support
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed front desk operations, efficiently handling phone calls, emails, and in-person inquiries with a professional and friendly demeanor
• Provided administrative support to executives and teams, handling tasks such as drafting correspondence, proofreading documents, and managing calendars Packer
Berry Global, Inc-Fremont, IN
August 2024 to October 2024
• Maintained a high level of accuracy and attention to detail while packaging items
• Followed safety protocols and guidelines to ensure a safe working environment for all employees
• Inspected packaged items for quality control purposes, identifying any defects or issues
• Maintained a clean and organized work area, ensuring optimal workflow throughout the packaging process
• Communicated effectively with supervisors regarding any challenges or concerns related to packaging operations
• Collaborated with quality control team to address any product-related issues during the packaging process
Quality Inspector
Ajax-Fremont, IN
December 2018 to March 2024
Measured product dimensions to assess compliance with specifications. Inspected, tested and measured materials, products and installations against specifications. Tracked findings and updated computer tracking system with documented assessments. Marked products with grades and accepted or rejected designations. Notified supervisors about production problems and helped identify and correct concerns. Completed evaluations by properly using various gauges, tools and equipment. Documented, filed and maintained proper inspection records and quality assurance documents. Tested micro, tensile, and Rockwell items to determine proper functionality and operational ability. Used symix, spc's and P.E.T. system to document job tasks and duties for traceability and transparency. Quality Supervisor
AAA-Angola, IN
September 2018 to December 2018
Supported a department of four by distributing assignments, providing technical instruction and answering personnel questions.
Planned and assigned work of four subordinates.
Kept records of quality reports and statistical reviews. Appraised customers' requirements and worked to maintain high satisfaction. Supervised and guided inspectors, technicians and other staff. Quality Assurance Supervisor
Precision Technologies-Angola, IN
July 2015 to September 2018
Reviewed customer interactions and activity reports to identify and address concerns. Supervised and guided inspectors, technicians and other staff. Appraised customers' requirements and worked to maintain high satisfaction. Troubleshot product issues and fixed problems.
Fielded customer complaints and rectified service issues. Recognized by management for providing exceptional customer service. Created agendas and communication materials for team meetings. Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers when face-to-face or through phone conversations. Earned reputation for good attendance and hard work. Improved customer satisfaction by finding creative solutions to problems. Education
High School Diploma
Franklin High School - Coldwater, MI
May 2004
Skills
• Quality assurance
• Computer skills
• AJAX
• Customer service
• Quality inspection
• Microsoft Excel
• Time management
• Organizational skills
• Microsoft Office
• Communication skills
• Manufacturing
• Negotiation
• Analysis skills
• Data entry
• English
• Phone etiquette
• Microsoft Word
• Microsoft Outlook
• Heavy lifting
• Supervising experience
• Typing
• Team management
• Clerical experience
• Administrative experience
• Cash handling
• Management
• Cash register
• Leadership
• Grocery store
• Driving
• Basic math
• Microsoft Powerpoint
• Human resources
• Front desk
• Restaurant experience
• Forklift
• Assembly
• Filing
• Customer support
• Computer literacy
• Office experience
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Principles of accounting — Proficient
April 2024
Preparing financial records according to federal policies Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Call center customer service — Proficient
September 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Forklift safety — Proficient
March 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse shift leader — Proficient
July 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Manufacturing skills — Proficient
May 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
April 2024
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
July 2024
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
May 2024
Level of motivation and discipline applied toward work Full results: Proficient
Warehouse safety — Proficient
March 2024
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Managing accounts in QuickBooks — Proficient
March 2024
Using QuickBooks software to manage business financials Full results: Proficient
Working with MS Word documents — Proficient
April 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Restaurant manager — Proficient
April 2024
Managing restaurant staff and meeting customer expectations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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