Polished Customer Service skills & Amazing Administrative skills

Angela Blunt

**** **** **, ***. * Des Moines, IA 50312

***********@*****.*** 515-***-****

Summary:

Experienced Customer Service Professional with over 10 years of experience in Customer Support. Proficient in handling customer calls, resolves issues and provides information about products or services. Proficient in Data entry and inputting customer information in system Adept in using various CRM and remote working tools to deliver prompt and efficient service. WORK EXPERIENCE

CSR Medicaid Applications April 2024 to Present

Tek Systems

● Contract to hire assignment.

● Remote

● Inbound CS

Front Desk Scheduler August 2022 to January 2024

Advanced Foot and Ankle Clinic Des Moines, IA

● Check in patients, answer phone, collect co pays, schedule appointments, Clean exam rooms

Experienced Specialist October 2021 to August 2022 Unity Point Health Urgent Care on Ingersoll, Des Moines IA

● Welcome and greet patients as they walk into the clinic, answer phone calls, triaged calls

● and routed appropriately or took messages. Patient intake, demographics, insurance real time approval, checked in patients on Epic and Clockwise. Collected payments. Opened/Closed clinic and cash drawer

Advanced Medical Support January 2020 to June 2020 Veterans Affairs at DM Veteran Hospital Des Moines IA

● Signed patients in for appointments, scheduled patients, confirmed appointments, made travel arrangements and hotel arrangements.

Clerk Specialist/ Receptionist July 2019 to January 2020 MEG Contractor for USDA/NRCS in Federal Bldg., Des Moines, IA

● Greeted visitors, answered multi-line phone, routed calls, maintained Board room scheduling, archives, filing and helping department heads with projects. Server March 2019 to August 2019

Big Al's BBQ-South Side Des Moines, IA

● Served BBQ and beverages. Side work open or close. Fulfillment Associates September 2018 to December 2018 Equifax-West Des Moines, IA Temporary Assignment

● It is a call center environment. I called outbound on a que to employers all across the country. Confirming employment verifications for reputable lenders. Privy to highly confidential information.

Front Desk Sales & Services October 2017 to April 2018 Mediacom - Des Moines, IA

● Looked up accounts, accepted payments, accepted & exchanged equipment and balanced the cash drawer. A lot of Customer Service, starting or ending service and educating customers on their bill.

Server/Cashier April 2017 to August 2018

Center plate Concessions/ I CUBS - Des Moines, IA

At home games, I served beverages and accepted payment plus tips. Front Desk Scheduler January 2016 to March 2016 & January 2015 to March 2015 H & R Block - Des Moines, IA

● Greeted clients, answered the phone, scheduled tax prep appointments, and took payments.

Patient Access Registrar July 2013 to January 2014 Unity point Health - Des Moines, IA Methodist Hospital

*Hold a Certificate of Patient Access & NCRC-Silver

● Registered patients for Outpatient lab, testing and Radiology Registered Emergency patients Assign beds for 3 network hospitals

Sales Associate/Cashier September 2012 to August 2013 Payless Shoesource - Des Moines, IA

● Customer Service, Sales Processed new merchandise inventory as well as daily store recovery Key holder, responsible for independently opening and/or closing the store Cash Register Responsibilities - prepared nightly deposits Employee of the Month, February 2013 Office Clerk October 2008 to January 2012 A

Action Brokers - Des Moines, IA

● Answered multi-line phone, filing, faxing, shipping, data entry and runner. Administrative Assistant I October 2004 to September 2008 Iowa Workforce Development - Des Moines, IA

● Answered inbound calls from all across the state from employees and employers regarding labor laws, looked up Workers Comp info and provided it to the appropriate parties and assisted the Labor Commissioner's Assistant with mailing list and prepping for events and luncheons.

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