Virtual Assistant Customer Service

EDIONWE OSARUWA SEGUN

Phone: +234********** Email: **********@*****.***

Address: Abesan Estate, Ipaja, Lagos

PROFILE SUMMARY

Resourceful and meticulous Transport Management professional with a strong background in maritime safety, operations, and administrative management. Demonstrated expertise in document handling, process improvement, and data management in the maritime sector.

Highly skilled in planning, coordinating, and implementing efficient practices to achieve organizational goals.

Adept at multitasking, learning quickly, and maintaining accuracy under pressure.

Exceptional communication and attention to detail, with the ability to work independently to meet deadlines.

Proficient in email and calendar management, customer service, and social media oversight.

CORE COMPETENCIES

Document Management: Expert in handling, tracking, and dispatching documents with zero errors.

Administrative Management: Skilled in streamlining processes and ensuring compliance with policies.

Maritime Safety & Offshore Operations: Certified in safety protocols and emergency procedures.

Project Coordination: Competent in planning and delivering projects on time.

Data Management: Proficient in data entry, database handling, and reporting.

Customer Service: Strong relationship-building and problem-solving skills.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

Geographic Information Systems (ARCGIS, QGIS, Erdas)

Research and reporting capabilities

Excellent verbal and written communication

EDUCATION

MSc in Geography (Transport) – University of Lagos (2023–2024)

PGD in GIS and Cartography – Federal School of Survey, Oyo (2024 – Ongoing)

B.Tech in Transport Management Technology – Federal University of Akure, Ondo State (2011–2016)

Diploma in Maritime Studies – University of Benin, Benin, Edo State (2009–2011)

CAREER ACHIEVEMENTS

Improved departmental efficiency in document handling and dispatch processes.

Successfully tracked and monitored departmental records, achieving zero missing documents.

PROFESSIONAL EXPERIENCE

Accenture North America (Project Simulation) – Project Management June 2024

Designed project management approaches (Plan Driven, Agile, Second Agile, Hybrid) for a client’s new brand launch.

Presented project status updates to senior leadership and team members.

Administrative Officer – De-Origin Geospatial Company Nov 2019 – Sept 2023

Planned and coordinated administrative procedures to streamline business operations.

Ensured smooth information flow and compliance with company policies.

Handled confidential information with professionalism.

Teacher – Union Secondary School Oct 2018 – Oct 2019

Delivered Mathematics and Basic Science lessons, assessing and monitoring student progress.

Organized learning resources and created a conducive classroom environment.

Teacher – De-Origin Primary School Jan 2017 – Dec 2017

Developed instructional materials tailored to diverse learning needs.

Evaluated student performance and fostered individual learning growth.

Traffic Officer (Intern) – Nigeria Port Authority June 2015 – May 2016

Managed multiple tasks, including document registration and dispatching within the port.

Maintained confidentiality and professionalism in document handling.

Coordinated department-wide dispatching processes efficiently.

CERTIFICATIONS

Global Maritime Distress and Safety System (Elkins Marine) – 2020

Basic Offshore Safety Induction and Emergency Training (Falck Prime Atlantic) – 2020

General Operators Certificate (GMDSS), Nigerian Maritime Administration and Safety Agency (NIMASA) – 2020

AI Career Essentials (ALX) – 2024

Virtual Assistant (ALX) – 2024

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