High School Customer Service

Crystal Gaonou Vang

Email: *******.*******@*****.***

Contact: 651-***-****

Education:

Harding Senior High School September 2010 - May 2014

High School Diploma

Work Experience:

Davita kidney care center Feb 2023- ongoing

Patient care technician

● Treats patients on treatment floor

●Assists with assessing patient vitals and wellness

●Cannulating patients with Av access or grafts

●Checking patients vitals prior and during treatment

●Checking to make sure dialysis machine is completely tested before patient starts treatment.

●Performing CPR and safety procedures upon requested on treatment floor .

Target Distribution Warehouse center August 2020-2021

Team member outbound

●Shipping and handling.

McDonald's. March 2019-July 2020

Manager

●Managing schedules, operating store, keeping track of cleanliness, and handling registers.

Eqiniti. Nov 2018-March 2019

(Randstad Temp agent)

●Call Representative

●Answered questions about stocks

●Assisted in filling out shares documents over the phone

●Filled out information about the caller

Alamo draft house theater. June 2018-On Going

●Bar service/Server

Vivint June 2015- June 2018

Customer Service Representative/Monitoring Representative

●Operator that verifies alarms in customer homes

●Assisted customers with any additional help on their alarms

●Assisted new hires with navigating internal systems and difficult scenarios

●Responsible for monitoring residential alarms in the United States and Canada through computer software

●Addressed customers questions and concerns regarding their accounts promptly and efficiently

●Handled an average of 100-200 inbound and outbound calls regarding alarm systems

Target

Sales Associate December 2014-July 2015

●Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

●Helped drive sales goals and achieve monthly quota figures

●Maintained a positive attitude at all times to make sure our customers shopping experiences are memorable and pleasant

●Trained new employees by providing knowledge of specific store tasks and policies

●Learned, referenced and applied product knowledge information consistently.

Farmers market April 2009 – On-going

Family Business

●Interacted with customers

●Organized/ stock produce.

●Advised customers on the produce.

●Planting / Gardening

●Pick vegetables

●Pick up vegetables from field/ unload them.

References available upon request.

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