Office Manager Customer Service

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CURRICULUM VITAE

Theresia Kimario

P.O. Box 22302, Dar es Salaam,

Tanzania,

Mobile: 075*******

Email: **********@*****.***

I am an enthusiastic effective and a passionate professional with an Advance Diploma in Business Administration and with vast and valuable 10 plus years of experience in various capacities. I am able to perform my assignments with a high degree of professionalism and believe in excellence, have always dedicated myself, my talents and my creativity to ensure the successful accomplishment of any goals. My positive attitude and willingness to give 100% makes me a valuable asset to your organization. I am seeking for a role where my existing experience will ensure that all objectives are achieved.

Education & Professional Qualification

Advance Diploma in Business Administration (ADBA), Collage of Business Education (Sept 2007-November 2011)

Certificate in Computer Application, University of Dar es salaam Computing Centre Tanzania

(2002Oct – Dec 2002)

Certificate of Secondary Education, Ng’araria girls Secondary School (1995- 1998)

Certificate of Primary Education Murang’a Road Primary School (1987 – 1994) Office Manager January 2020 to Date

Cachson Risk Management Tanzania

Roles, Duties and Achievement

Arranging, Organizing, Coordinating all office management issues.

Attending to walk in customers to answer queries and solve whatever issue they might be having about the company services.

Submitting and processing orders to ensure customers receive the services on time.

Handle sensitive information with discretion, maintaining confidentiality of the company document and personnel records.

Maintained computer and physical filling system.

Coordinated office event and meetings, ensuring timely execution and optimal scheduling of all participants.

Providing excellent customer service when addressing clients inquires or concerns via calls or email correspondence.

Manage office operations while scheduling appointments for department managers.

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Managed to hit by 85% the recommended target for year ending 2023.

Maintaining a contact database list and follow up with customers to continue relationships. Administrator (April 2008 -July 2017)

Airtel Tanzania

Roles, Duties and Achievement

All Admin work for the department that includes; Business Card for Staff, Binding Tender Document.

Managing Diaries, schedule meetings, and taking minutes at the meetings.

Report writing on all corporate issues regarding promotion materials.

Manage and support customer issues on behalf of Key account managers amongest various departments that include customer service, Network, IT and Credit control

Updating and managing the Corporate customers contract database,

Creating and communicating quarterly contract report to Key account manager and achieving a 100% contract renewal rate.

Liaising with suppliers on Stocks available in the market.

Maintaining proper filling of contract and other related documents, both physical and electronically.

Budget control for handsets and simcards.

Support Budgeting and bookkeeping procedures.

Updating invoices for delivered handset in the system Oracle.

Raising stock requisition in the system Oracle for approval.

Submit timely reports and prepare presentations / Proposals as assigned.

Updating customers through catalogue of recent handsets on stock from suppliers.

Ensure safety of people within the organization and following of evacuations procedures in case of emergencies like fire alarms.

Office Administrator (January 2007-April 2008)

Armor Group Tanzania

Roles, Duties and Achievement.

Coordinating office activities and operations to secure efficiency and compliance to company policies.

Supervising Administrative Staff and dividing responsibilities to ensure performance.

Filling official documents both physical and electronically.

Petty cash control, keep office supplies and place orders when necessary.

Making travel arrangements consisting of flight bookings, accommodation and arranging airport transfers.

Manage phone calls and correspondence (emails, letters and packages)

Handling all incoming visitors.

Create and update records and database, with personnel, financial and other data.

Assist colleagues whenever necessary.

Administrative Officer (April 2003-Dec 2006)

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United State Defence System (USDS) PROJECT under Armor Group Roles, Duties and Achievement

All admin work including preparing reports

Petty cash control.

Reports for tender pipelines, visas, headcounts.

Filling or any other task assigned to by the state government.

Managing appointments and diary for the Managing Director.

Organizing events e.g. Staff Parties, Retreats, Trainings Venues etc

Setup and coordinate meetings and conferences. Preparation/ Typing / Editing of documentation as required.

Manage travel arrangements/ appointments, flight bookings, accommodation and airport transfers (locally)

Key Professional Skills & Competencies:

Communications skills - Ability to communicate and present, confidently, clearly, expressively both orally and in written form.

Excellent organization and leadership skills.

Possess excellent customer care, listening, understanding the customer needs and solving them out.

Attention to details and able to work with minimum supervision.

Possession of strong analytical and problem solving skills, with the ability to make good decisions.

Able to use a computer and can work well with MS Office word, excel, Internet and Email and general computer applications competently.

Ability to fluently read. Write, speak and understand both English and Swahili.

Flexible and open to change.

Excellent customer service skills.

Confident and maintain a positive attitude

Networking ability with the community so as to have as many different business relationships as possible.

Always committed to my goals and able to go above and beyond to be successful. Short courses, Trainings and Workshops

Certificate in MS Excel level 2 from learn IT, Institute of Business Technology (June 2016)

Refresher Training on first AID and fire Marshal Awareness (June 2015)

Certificate of Achievement in recognition of being with the Organization for 5 Years, Airtel Tanzania (Dec 2013)

Certificate on First Aid &Fire Marshal Awareness, Ultimate Security (T) LTD (Dec 2013)

(East Africa Staff Training) putting the customer first an introduction to customer service.

(June 2007)

Certificate on Customer care and Employee Responsibilities, Graduates Synergy Tanzania August (2006)

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Certificate on the application of the new Labour laws in relation to displinary procedures and dispute prevention at work places, AK Management and personnel and services (July 2006) Referees

Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me; Rahma Dachi,

Head of Vodafone Global Enterprise,

Vodacom Tanzania Limited,

P.O Box Dsm Tanzania

******@*******.**.**

Mobile Number; 075*-***-***.

Stella Kibacha

HR Director

Airtel Tanzania

P.O Box Dsm Tanzania

******.*******@******.**.**,

Mobile Number; 078*-***-***.

Mustapha Kashakala

Cachson Risk Management

Managing Director

Po Box 22073

Dar es Salaam Tanzania

Email; ****@*********************.***

Mobile No.076*-***-***

I Theresia Kimario, declare that this is my own CV, written to the best of my knowledge, truthfully and honestly. All the information found in this CV explains the reality of my personalities, academic and career life.

Contact this candidate