Office Manager Customer Service

BRANDY MIRANDA

310-***-**** **************@*****.*** 1640 Larkin Way Pomona, CA

Objectives

To obtain a position that is both challenging and exciting that will allow me to utilize my skills to their full extent all while acquiring an understanding of the fundamentals of business and profit, plus

customer service and support.

Professional Experience

United Fiber Communications Inc Riverside, CA

Office Manager July 2019- March 2020

• Personal Secretary to CEO and CFO, Organizing meetings and managing databases, Ordering stationery and furniture, Preparing letters, presentations and reports.

• Supervising and monitoring the work of administrative staff.

• Using a range of software packages.

• Attending meetings with senior management

• Managing office budgets as well as paying all Office Bills. Running errands (Ex: Depositing checks to company acct).

• Implementing and maintaining procedures/office administrative systems

City Of Glendora (Water Conservation) Glendora, CA

Sr. Office Assistant March 2019- June -2019

• Answer all incoming calls

• Resolve any arising problems or complaints

• Schedule all services needed for department

• Provide information on upcoming events and active programs

YRC Pico Rivera, CA

Administrative Operations Assistant OSD Clerk September 2018- January 2019

• Strategically plan and manage logistics, transportation and customer services

• Resolve any arising problems or complaints

• Plan routes and process shipments

• Schedule and track inbound and outgoing shipments

• Reporting and filing claims for unsatisfactory or damaged goods

Saia Motor Freight Vernon, CA

Appointment Clerk II /Dispatch Assistant November 2016- August 2018

• Provided administrative support to the operations department.

• Supervised multiple extra-board and regular drivers

• Scheduled employees and monitored clock in/out inquiries

• Calculated and scheduled workload based on manpower and corporate goals.

• Planned routes and pick up schedules for the drivers.

Yanagihara Chiropractor South Gate, CA

Front Desk Assistant March 2013 - October 2016

• Maintained front office flow

• Handling company inquiries as well as financial expense

• Data processing and record keeping

• Monitor and log office expenses and costs

Law office of Manuel Solis Huntington Park, CA

Front Desk Assistant CSR October 2012- March 2013

• Answer all incoming calls and redirect them to the proper department

• Check, sort and forward emails

• Answer all the customers questions and address their concerns

• Maintained office flow through state and federal documentation for clients

• Organized and secured sensitive paper and computerized files

Key Skills

Office Administrator Skills, Tele-marketer Proficient,, Front Office Administrating Skills, Executive and Administration Support, Data Entry (50WPM), Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher.

Education

• Lynwood High School Lynwood, CA High School Diploma

• El Camino College Torrance, CA Business Administration

References

Will Submit Upon Request

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