Customer Service Medical Records

BRITTNEY RHOADES

*** **** ******** ****** ? New Iberia, LA 70560 ? 409-***-**** ?

**************@*****.***

PROFESSIONAL PROFILE

Well-organized professional backed by healthcare industry, management, and

customer service experience. Able to facilitate efficient workflows and

communicate effectively with co-workers, patients, and staff. Follow

policies, procedures, and guidelines to ensure consistent quality. Maintain

and safeguard patient privacy and confidentiality.

. High Academic Honors Recognition - Honor Roll.

. Manage time and priorities to meet established deadlines.

. Dependable team player who works collaboratively with staff to deliver

high quality services.

. Healthcare Industry Software - Finesse, MedHOK, Decisions & Knowledge

Xchange.

. Communication Platforms - Zoom.

. Microsoft Office Applications - Word, Excel, PowerPoint, Outlook

Type 36 WPM.

KEY QUALIFICATIONS

Human Resource Management ? Organizational Improvements ? Interpersonal

Professional Communications

Business Operations ? Practice Structure, Leadership & Management ? Medical

Administrative Procedures

Healthcare Ethics ? HIPAA Compliance ? Accounting ? Payroll ? Appointment

Scheduling ? Medical Terminology

Insurance Verification ? CMS 1500 ? Processing Co-Payments ? UB-04 ?

Medical Records Management

Insurance Billing Procedures ? Insurance Claim Cycle ? Health Records

Management

Electronic Health Records (EHR) ? Electronic Medical Records (EMR)

EDUCATION & TRAINING

Ultimate Medical Academy Associate of Science Degree - Healthcare

Management, 2022

Pelican Bay - Beaumont, TX Med Tech Training Program

PROFESSIONAL EXPERIENCE

HGS Healthcare Call Center - Groves, TX

08/2021 - Present

Remote Customer Service Representative

. Answer inbound phone calls via Finesse and provide customer service

and support to Cigna members.

. Respond to questions regarding healthcare insurance and prescription

co-pays and update account information.

. Process medical authorizations through MedHOK, handle referrals and

rejections, and notate member files via Decisions & Knowledge Xchange.

. Communicate effectively with team members to resolve issues and

provide feedback.

. Document call activity, comply with policies and procedures, and abide

by HIPAA guidelines to ensure privacy.

Cascades at Port Arthur - Port Arthur, TX

11/2020 - 02/2021

Administrative Assistant / Activities Assistant

. Collaborated with management team to plan and deliver group and

individual activities and events.

. Greeted visitors at the front desk, answered and placed phone calls,

and managed inventory and program budget.

. Advertised events, trained and motivated volunteers and employees, and

coordinated transportation.

. Accommodated individuals with disabilities and special needs,

encouraged socialization, and engaged with participants to obtain

feedback.

Pelican Bay Assistant Living - Beaumont, TX

02/2020 - 11/2020

Med Tech

. Oversaw 4 caregivers, provided training, and delegated tasks.

. Assisted with activities of daily living - personal hygiene, feeding,

grooming, and mobility.

. Administered medication as prescribed, took temperature and blood

pressure, observed patients for change in condition, and reported any

incidents.

. Documented medication intake, activities, and condition and adhered to

HIPAA rules and regulations.

Treasure Services - Port Arthur, TX

06/2018 - 01/2020

Home Health Aide

. Took vital signs and provided assistance with activities of daily

living.

. Planned, prepared, and served meals according to dietary needs and

restrictions.

. Documented patient condition and activities and any changes to patient

care plan.

. Ensured confidentiality and privacy standards of protected health

information.

Circle K - San Antonio, TX

11/2016 - 06/2018

Assistant Manager / Key Holder / Customer Service

. Managed daily operations, opened and closed store, and hired and

trained staff.

. Supervised up to 10 employees per shift, created schedules, and

completed deposits and end of day paperwork.

. Handled inventory and ordering, received shipments, and assisted store

manager with audits.

. Maintained a customer focused, team-oriented environment by building

effective relationships and providing guidance and support to

employees.

Prior work history includes 3+ years as a Certified Nursing Assistant.

Assisted with activities of daily living, performed light housekeeping,

prepared meals, picked up prescriptions, ran errands, and transported to

doctor appointments.

Contact this candidate