Front Desk Part-Time
Resume:
VANNESSA N. MCCORMICK
************@*******.***
SUMMARY
Organized and adaptable senior office administrative professional with 20 years of experience. History of creating, implementing, and leading process initiatives to improve overall office efficiency. Proactive problem-solver who can think quickly and act ensuring all senior executive staff needs are met. Thrive on meeting deadlines along with identifying inefficiencies and providing creative solutions.
SKILLS
• Office and Staff Management
• Front Desk Operations
• Hospitality and Event Management
• Mailroom Center Management
EXPERIENCE
Virginia Theological Seminary Alexandria, VA
Administrative Coordinator, Office of The Dean and President March 2020 – December 2022
Serve as administrative support for the Dean and President’s office. Managed hospitality operations to include meeting management and special events coordination. Oversaw and maintained 24-room Seminary Guesthouse, (Housekeeping and Maintenance Staff coordination, making reservations, creating guest packets, designing, and developing documents for visitors), Managed, and maintained VTS specialty shop, (Inventory management, supplier coordination, and product designs) Initiated and implemented shift to an online interface. Support the Office of the Dean and President, in coordination with the Chief of Staff to ensure smooth administrative operations. Supervise a staff of student workers and part-time staff.
Welcome Center Coordinator
August 2015 – March 2020
Managed the Welcome Center (Front Desk Reception) at Virginia Theological Seminary. Ensured the functionality, operation, presentation, staffing, and security of the building. scheduled and supervised part-time staff of five (5) receptionists for switchboard and front desk coverage. Organized and maintained supplies and operation of the Welcome Center beverage bar, audio tour, and copier room. Managed VTS specialty shop, including ordering and inventory of products. Improved mail room operations by implementing processes for efficient error-free mail and package delivery, and key management. Developed and led an administrative staff development group, the “A-Team.”
Administrative Assistant, Academic Administration and Student Life March 2010-August 2015
Served as sole administrative support for the Academic Dean and the Associate Dean of Student Life. Performed a variety of administrative tasks, including paper and electronic filing management, handling phone calls, and processing expense reports. Coordinated special campus events, ranging in size from Alumni Convocation and Commencement to faculty meetings, and special dinners. Assisted with orientation for incoming students. Coordinated update of faculty webpages. Responded to student inquiries. The Leukemia and Lymphoma Society Alexandria, VA Administrative Assistant, Team in Training (TNT)
2007-2009
Processed expense reports and coordinated extensive travel itineraries for senior staff. Planned quarterly department meetings for national TNT staff. Oversaw detailed yearly and monthly reports forecasting and budgeting process. Conducted process management for 1000+ participant seasonal endurance sports events worldwide. Created inspirational PowerPoint slide shows, featuring patients and families. Managed database for international and local TNT partners.
National Center for Missing and Exploited Children Alexandria, VA Marketing and Outreach Assistant, NetSmartz Workshop 2005-2007
Contacted approved Websites to include link to NetSmartz Workshop. Conducted tours and demonstrations about NetSmartz programs at company headquarters, in addition to NetSmartz Workshop's studio. Contributed to conference booths and additional presentations. Tracked information and presentation requested and giveaways disseminated. Compiled press kits, activity- card binders, and giveaways for presentations as well as additional events. Developed conference procedures and decision factors. Completed conference proposals. Managed giveaway inventory. Conducted presentations on Internet safety for kindergarten through sixth grade.
Staff Assistant, LOCATER Program
2002-2005
Maintained database for law-enforcement contacts. Drafted correspondence, including letters and emails. Held responsibility for administrative functions, including faxing and filing. Responded to inquiries about LOCATER via telephone and e-mail. Compiled monthly and weekly reports.
EDUCATION
Northern Virginia Community College
Leadership Development Certificate
The Art Institute of Washington A.S.
Culinary Arts- Baking and Confections
Northern Virginia Community College A.S.
General Studies
CERTIFICATIONS
• Professional Administrative Certification of Excellence (PACE) Certificate
• Notary Public, Commonwealth of Virginia
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