Customer Service Administrative Support

Alexander “Alex” Hytken

502-***-**** *******@*****.***

Professional Summary

Seasoned professional with over 10 years of experience in customer service, administrative support, and sales. Skilled at delivering exceptional client experiences, managing tasks efficiently, and adapting quickly to diverse work environments. Adept at scheduling, team coordination, and leveraging a tech-savvy approach to enhance productivity. Committed to continuous growth, detail-oriented service, and effective communication. Skills

● Creating Engaging & Positive Guest Experiences

● Ensuring Friendly & Effective Customer Service

● Scheduling & Appointment Coordination

● Product Knowledge & Retail Sales Experience

● Cash Handling & Register Operations

● Teamwork, Leadership & Adaptability

● Strong Written & Verbal Communication

Technical Skills

Proficient in: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, CRM Platforms

(HubSpot, Salesforce), WordPress, Slack, Zoom, Calendly, and call management software. Professional Experience

Appointment Setter

AIL Remote

January 2021 – Present

● Scheduled and coordinated appointments for clients, ensuring seamless communication and follow-through.

● Provided detailed service information during virtual appointments, addressing client inquiries effectively.

● Leveraged CRM tools to maintain high accuracy in appointment tracking and reporting. Line Striper & Site Supervisor

Kept Various Locations

June 2024 – October 2024

● Painted parking lot lines with precision to ensure high-quality results aligned with client specifications.

● Supervised on-site operations, assigning tasks to team members and managing workflow effectively.

● Documented completed projects with detailed reports and photographs for client records.

● Traveled to multiple locations, adhering to tight schedules and deadlines. Front Desk Associate

Red Carpet Inn Louisville, KY

January 2024 – May 2024

● Greeted and checked in guests, providing exceptional customer service and a welcoming first impression.

● Managed reservations using a digital system, ensuring accuracy and efficiency.

● Addressed guest concerns and resolved issues promptly to enhance satisfaction. Delivery Driver

Grubhub Louisville, KY

January 2019 – September 2023

● Delivered orders promptly and accurately, maintaining direct communication with customers and restaurants.

● Ensured a positive customer experience through timely resolution of delivery issues. Electronics Team Member & Trainer

Target Louisville, KY

September 2009 – January 2018

● Assisted customers with product selection and troubleshooting, delivering personalized technical support.

● Trained new hires in customer service protocols, enhancing team efficiency.

● Maintained inventory and managed vendor relations for electronics repairs. Substitute Teacher

JCPS Louisville, KY

October 2016 – May 2019

● Implemented lesson plans and classroom management strategies to maintain a positive learning environment.

● Adapted quickly to diverse classroom settings and student needs. Education and Certifications

● Associate of Arts: English JCTC, Louisville, KY

● Health, Life, and Variable Annuities Insurance License Florida & Maine

● First Aid and CPR Certified

● Commercial Drone License

Community Involvement and Awards

● Eagle Scout Troop 30, Boy Scouts of America

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