Customer Service Merchandise Associate

Kellsey Jordon

417-***-**** **************@*****.*** Goodman, MO 64843

SUMMARY

.Resourceful Merchandise Associate known for maintaining high productivity and efficiently completing tasks. Skilled in inventory management, visual merchandising, and customer service, ensuring smooth operations on the sales floor. Excel in time management, problem-solving, and adaptability, contributing to team success and positive customer experiences. I am a self starter and well rounded in many areas. I can manage by myself and thrive in a team SKILLS

Store recovery

Merchandise labeling

Display Setup

Shrink Reduction

Visual Merchandising

Sales abilities

Product placements

Planogram Execution

Cleaning procedures

Hospitality and accommodation

Product Rotation

Marketing knowledge

Promotional support

Planograms

Retail experience

Cash Management

EXPERIENCE

Merchandise Associate, Drivelines merchandising, May 2022-Current Joplin, MO

Facilitated daily store operations, including replenishing stock and organizing merchandise displays.

Maintained accurate records of inventory levels and sales data to ensure optimal product availability.

Inspected products for quality assurance purposes prior to stocking shelves. Assisted customers in locating desired items and provided advice on product features. Administrative Assistant, Hill Brothers Transportation, November 2020-May 2022 Joplin, MO

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Assisted in the development of transportation plans and strategies for shipments. Monitored delivery status to ensure timely deliveries were made on schedule. Maintained accurate records of incoming and outgoing shipments. Investigated claims related to damaged or lost goods during shipment. Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.

Developed relationships with logistics providers to optimize shipping processes. Ensured compliance with applicable laws and regulations regarding international trade operations.

Maintained stock levels in accordance with company policies. Organized warehouse space for efficient storage of products. Operated scanners, computers, and other equipment to track orders. Owner/Maintenance Technician, Keep it shining llc, August 2016-January 2020 Goodman, MO

Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.

Conducted regular inspections of all areas to ensure that standards are met and maintained. Created weekly schedules for staff members to ensure proper coverage in all areas. Provided guidance and support to team members when needed or requested. Ensured that all required health, safety, sanitation regulations are followed by staff members. Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.

Maintained records of completed tasks including work orders and time sheets. Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed. Scheduled routine deep cleans for specific areas within the facility according to established guidelines.

Created budgets and monitored expenses to stay within budget limits. Negotiated contracts with vendors, suppliers, and customers. Managed staff recruitment, hiring, training, and development. Cultivated relationships with key stakeholders in the industry. Collaborated with marketing team to design promotional campaigns across multiple channels.

Oversaw daily operations of small business including customer service and financial management.

Assembly Line Worker, Harley Davidson Inc, February 2014-May 2016 Kansas City, Missouri

Assembled components of a variety of products, adhering to production specifications. Monitored assembly line operations and identified any issues or problems that arose. Inspected finished products for quality assurance purposes. Bartender Shift Manager, Pure Nightclub, July 2009-June 2013 Independence, MO

Developed and implemented staff training program to ensure quality customer service. Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware. Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.

EDUCATION AND TRAINING

Associate of Science

Humanities, Snhu, Joplin, MO September 2023

GED

Home School, Goodman, MO May 2005

Some College (No Degree)

Computer And Information Sciences, WTI, Joplin, MO Certified CompTIA

Scholarship Recipient

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