Customer Service Team Associate
Resume:
Brenda Menzies Lanza
New Waverly, TX *****
************@*****.***
Detail-oriented and customer-focused team associate with 10 years of experience in various roles, including food and consumables, online order filling, and dental assisting. Proficient in customer service, inventory management, and dental procedures. Possess a strong skillset in communication, teamwork, and time management.
Authorized to work in the US for any employer
Work Experience
Food and Consumables Team Associate
Walmart-Hurst, TX
March 2024 to September 2024
• Customer service: Helping customers find products, answering questions, and suggesting options.
• Merchandising: Stocking shelves, organizing displays, and rearranging merchandise to promote sales.
• Stock rotation: Following procedures to minimize and remove out-of-date items.
• Receiving deliveries: Unloading incoming products from pallets and moving them to storage. Online Order Filling Team Associate
Walmart-Fort Worth, TX
February 2022 to February 2023
(Laid Off)
• Reading orders: Read incoming orders and use barcodes and inventory systems to locate and retrieve the correct products from the warehouse.
• Packing: Pack merchandise and use materials like bubble wrap, foam, and stuffing to ensure it won't break.
• Checking inventory: Ensure that the order can be fulfilled by checking inventory and notifying staff if it's low.
• Sorting: Sorting outgoing mail.
Dental Assistant
Dr. Howard S. Cohen DDS-Plano, TX
August 1999 to June 2020
(Laid off due to dentist practice closure)
• Preparing patients: Welcoming and comforting patients, seating them, and preparing them by draping them with the appropriate PPE.
• Preparing the workspace: Sterilizing instruments and equipment and preparing materials for impressions and restorations.
• Assisting dentists: Passing instruments to dentists during procedures, suctioning, and providing additional support as needed, including chairside assistance for restorative dentistry.
• Patient care: Speak to patients about their concerns, file patient’s charts, schedule appointments, and collaborate with dentist to develop treatment plans. Education
Vocational Education and Training in Dental Assisting Chicago Institute of Technology - Chicago, IL
October 1982 to April 1983
High school diploma
Pallotti High School - Belize, Central America
September 1976 to June 1980
Skills
• Attention to detail (10+ years)
• Communication (10+ years)
• Dental procedures (10+ years)
• Dental Charting (10+ years)
• Organization Skills (10+ years)
• Materials management (10+ years)
• Inventory management (10+ years)
• Multitasking and prioritization (10+ years)
• Scheduling (10+ years)
• Detail oriented (10+ years)
• Accuracy (10+ years)
• Customer Service (10+ years)
• Quality standards (10+ years)
• Teamwork (10+ years)
• Time management (10+ years)
• Collaborations (10+ years)
• Adaptability (10+ years)
• Interpersonal skills (10+ years)
• Critical thinking (10+ years)
• Problem-solving (10+ years)
• Resourcefulness (10+ years)
• Self-motivated (10+ years)
• Evaluating risks (10+ years)
• Record-keeping (10+ years)
• Documentation (10+ years)
• Active listening (10+ years)
• Punctuality (10+ years)
• Reliability (10+ years)
• Data entry (1 year)
• Retail store software (1 year)
• Infection Control Training (10+ years)
Certifications and Licenses
CPR Certification
AED Certification
BLS Certification
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