Customer Service Data Entry

MOYO ANJORIN

Edmonton AB, Canada +1-825-***-**** ***************@*****.***

Professional Summary

Accomplished customer service professional with 6+ years of experience, known for effectively resolving issues and fostering strong client relationships. Skilled in cross-selling, managing account activities, and utilizing data analysis to enhance service delivery. Renowned for a customer-centric approach and excellent communication, consistently exceeding expectations. Skills

Attention to details and problem-solving expertise

Excellent time management and prioritization

Fast and accurate data entry skills

Proficient in technological applications with strong MS processing skills

Persuasive and influential

Adept at cross-selling products and services

Strong relationship and business management

Excellent written and oral communication skills

Self-motivated and resourceful team player

Work History

Customer Service Representative Mar 2023 – Current HGS, Canada

Provide prompt and accurate customer support across various channels, ensuring high levels of satisfaction and quick issue resolution.

Manage and prioritize high volumes of inbound calls, efficiently addressing customer inquiries and troubleshooting issues.

Maintain up-to-date knowledge of company products, policies, and procedures to offer precise and relevant information to customers.

Collaborate with team members and supervisors to refine customer interaction strategies, enhancing overall service quality.

Assist customers with product and service inquiries, offering guidance and cross-selling when appropriate to meet their needs.

Document customer interactions and transactions in the CRM system, ensuring accurate records and follow-up actions.

Handle sensitive customer complaints with professionalism, aiming to resolve issues on the first contact whenever possible.

Mobile Banking Advisor Jan 2022 – Feb 2023

ATB Financial, Canada

Guided customers through the setup and use of mobile banking apps, addressing login issues, password resets, and app navigation.

Diagnosed and resolved technical issues, ensuring smooth transactions and a seamless user experience for mobile banking customers.

Identified customer needs and matched them with appropriate banking products, enhancing their financial well-being.

Promoted and facilitated the adoption of additional banking products, including loans, credit cards, and financial tools.

Assisted in the application process for new products or accounts through the mobile platform, simplifying customer experiences.

Re-engaged inactive users, encouraging the adoption of digital services to optimize their banking experience.

Customer Service Representative Jun 2018 – Dec 2021 Dulux Paints, Nigeria

Responded to customer inquiries via phone, email, live chat, social media and resolving issues promptly and cautiously

Timely processing of customers financial transactions in line with the company operational procedure

Used the company’s troubleshooting resolution tree to evaluate technical issues and find appropriate solutions

Resolved customer issues, maintained transaction accuracy, and consistently achieved high customer satisfaction scores with positive feedback for excellent service delivery

Effectively managed and updated customer database with the status of each customer.

Conducted research and intelligence to interact effectively with customers and resolve complaints using application software (CRM)

Engaged in individual, contact Centre and corporate campaigns while maintaining call quality and standard.

Tools

CRM Software (e.g., Hubspot, Salesforce)

Live Chat Software (e.g., LiveChat, Intercom)

Email Management Tools (e.g., Outlook, Gmail)

Knowledge Base Systems (e.g., Notion, SharePoint)

VoIP (Voice over Internet Protocol)

Call Center Software (e.g., Avaya, Zendesk)

Education

BSc: Transport Management and Operations, Lagos State University – 2021 Equivalent to completion of a Canadian Bachelor’s Degree as determined by World Education Services (WES)

Certifications

Certified Business Process Improvement – Six Sigma Certified Ethics and Compliance Practitioner

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