Customer Service Data Entry

ROTI LAMEED

Edmonton AB, Canada +1-825-***-**** ********@*****.***

PROFILE

Dynamic and accomplished customer service officer with 8+ years of experience across diverse industries, dedicated to delivering exceptional customer service and fostering strong client relationships. Proven track record of efficiently resolving customer issues and managing account activities with meticulous attention to detail. Skilled in cross-selling products and services, driving increased revenue, and customer satisfaction. Proficient in utilizing data analysis tools to enhance service delivery. Known for excellent communication, problem-solving abilities, and a customer-centric approach that consistently exceeds expectations. SKILLS AND COMPETENCIES

• Superior written and verbal communication skills

• Self-driven and resourceful team collaborator

• Keen attention to detail and problem-solving expertise

• Rapid and accurate data entry capabilities

• Excellent time management and prioritization

• Proficient in computer applications with strong MS processing skills

• Persuasive and influential

• Adept at cross-selling products and services

• Robust relationship and business management skills WORK HISTORY

Customer Service Executive

Hinduja Global Solutions (HGS) Canada

July 2023 – Current

• Drive sales conversions by identifying and capitalizing on cross-selling and up-selling opportunities during customer interactions.

• Handle escalations professionally and efficiently, turning potentially negative experiences into positive outcomes, thus improving retention rates.

• Exceed monthly sales targets through proactive outreach and the strategic presentation of relevant products and services to meet customer needs.

• Provide technical support and guidance to customers on using online platforms, ensuring seamless user experiences and significantly reducing technical-related inquiries.

• Collaborate with the sales team to develop and refine scripts and sales techniques, leading to a boost in overall conversion rates.

• Regularly update and maintain the customer database to ensure accurate information, which facilitates personalized service and targeted marketing initiatives. Client Service Representative

PNC Bank, Richmond Texas, USA

Sep 2022 – May 2023

• Exhibited exceptional telephone etiquette along with strong multitasking, logical, and problem- solving skills

• Assisted clients with technical inquiries or requests related to online and mobile banking (e.g., password setting, database updates, security tasks)

• Identified opportunities to match members with appropriate banking products and solutions to enhance their financial fitness

• Provided accurate and helpful information about banking products, services, policies, and procedures

• Ensured compliance with bank standards and procedures for customer interactions

• Responded to member inquiries and provided excellent service through inbound calls, emails, chat, SMS, and video calls

• Engaged in individual, Contact Centre, and corporate campaigns while maintaining call quality standards

• Efficiently managed daily cash transactions, ensuring accuracy in cash reconciliation and adherence to bank cash handling policies, reducing discrepancies Front Line Officer

Procter And Gamble, Lagos, Nigeria

Oct 2014 – Dec 2018

• Efficiently managed daily cash transactions, ensuring accuracy in cash reconciliation and adherence to the company’s cash handling policies, reducing discrepancies

• Provided exceptional customer service to clients daily, addressing inquiries, processing account transactions, and resolving issues to enhance customer satisfaction and loyalty.

• Collaborated with the finance team to monitor cash inflow and outflow, maintaining optimal cash levels and reducing customer wait times

• Trained new front desk staff in cash handling and service protocols, improving team efficiency and ensuring consistent adherence to the company’s standards.

• Resolved customer issues, maintained transaction accuracy, and consistently achieved high customer satisfaction scores with positive feedback for excellent service delivery

• Processed customer transactions in line with the company’s operational procedures TECHNOLOGIES

• CRM Software (Hubspot, Salesforce)

• Live Chat Software (LiveChat, Intercom)

• Email Management Tools (Outlook, Gmail)

• Knowledge Base Systems (Notion, SharePoint)

• VoIP (Voice over Internet Protocol)

• Call Center Software (Avaya, Zendesk, et al)

EDUCATION

Lagos State University, Nigeria

BA in English and Literary Studies

Equivalent to completion of a Canadian Bachelor’s Degree as determined by World Education Services (WES)

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