Customer Service Front Desk

Natalie Machado

505-***-**** ***********@*****.*** Albuquerque, NM 87107

Professional Summary

Customer-focused professional with over 5 years of experience in retail management, customer service, and front desk operations. Proven ability to lead teams, manage daily operations, and ensure exceptional service while maintaining compliance with industry standards. Skilled in financial management, inventory control, training, and fostering customer satisfaction across diverse sectors.

Education

High School Diploma: Valley High School May 2012

Technical License: Cosmetology – Olympian University, Albuquerque, NM

Skills

May 2016

•Leadership and Team Management

•Customer Service Excellence

•Inventory Management

• Financial Operations

•Training and Development

• Regulatory Compliance

•Administrative Proficiency

Experience

Retail Manager Dreamz Dispensary

May 2024 – December 2024

•Managed daily store operations, including opening and closing procedures, employee scheduling, and cash-handling processes.

•Supervised and directed a team of 10 employees, ensuring efficient workflow and achieving organizational objectives.

•Maintained inventory records, monitored stock levels, and ensured compliance with company policies and industry standards.

•Provided detailed product information to customers while ensuring compliance with regulations such as HIPAA.

•Delivered exceptional customer service by educating customers about customer values and maintaining brand integrity.

•Collaborated with packaging and manufacturing teams to ensure product labels met CCD standards for compliance and accuracy.

•Coordinated and managed collaborative events with partner distributors to enhance engagement and promote brand visibility.

Retail Manager Seven Point Farms

June 2021 - May 2024

•Led a team of 10 employees, fostering collaboration and ensuring operational efficiency.

•Handled financial responsibilities, including preparing accurate cash deposits and ensuring secure handling of store funds.

•Oversaw inventory management, maintaining detailed records and ensuring products met company standards.

•Trained and mentored employees, fostering professional growth and enhancing team performance.

•Monitored store performance metrics to identify trends and opportunities for improvement.

Customer Advocate October 2019 – February 2021

Health Care Service Corporation

•Provided exceptional customer service by answering member inquiries regarding medical and prescription insurance benefits.

•Quoted insurance benefits, reviewed claims, and processed adjustments for medical claims as necessary.

•Completed monthly web-based training modules to stay updated on industry standards and company policies.

•Ensured all member concerns were addressed thoroughly and efficiently, prioritizing satisfaction and resolution.

•Assisted members in understanding their insurance coverage, fostering confidence in their benefits.

Front Desk Receptionist August 2017 – October 2019

Holiday Inn and Suites

•Oversaw front desk operations for a 122-room full-service hotel, including guest check-ins, check-outs, and reservations.

•Delivered exceptional customer service by recognizing and accommodating valued brand members and ensuring guest satisfaction.

•Handled financial transactions, including cash and credit card payments, with accuracy and accountability.

Contact this candidate