Human Resources Manager
Resume:
Jo-Ann M Miller – MHRM, PHR, SHRM-CP
**** ******** **, ******, ** 60031
*******.*****.***********@*****.***
Summary of Skills
Human Resources Leader with over 20 years of experience in strategic and tactical HR management. Mergers & Acquisitions Change Management Recruitment & Retention Strategies Strategic Planning & Project Management Process and Policy Creation and Implementation Budget Planning Complex Employee Relations and Conflict Management Investigations Performance Management State and Federal Regulatory Compliance HR Infrastructure Design and Implementation Employee Engagement and Communication Strategies Risk and Safety Management Leadership Training and Development Succession Planning Compensation Plan Labor Relations/Grievances Lean Management Principles Benefits Design and Administration (English/Spanish) DEI Initiatives FMLA, STD, LOA Compliance Functional member of Senior Leadership Team with reporting lines to CFO, CEO, VP, Regional Directors.
• An architect and builder, able to design and implement key programs, policies, and processes.
• Strong passion for continuous improvement and enhancing employee experience/development.
• Multisite/state HR experience with direct reports.
• Worked in start-up companies, family-owned and large corporations. All HR skills are transferable to any industry.
EDUCATION
Master’s Degree - Human Resources Management - Keller Graduate School of Management Lincolnshire (June 2008) Bachelor’s Degree - Specialty in Human Resources – Roosevelt University Schaumburg, IL (February 2001) SHRM – CP/Human Resources Certification Institute (December 2015) PHR/Human Resources Certification Institute (July 2009) IAP (International Association of Professional Career College) Human Resources Consulting Certification (08/2024-Present) Specializing in complex employee relations issues. EMPLOYMENT
Deublin/Hoerbiger - People & Culture Business Partner (HR Director) (12/2022- 02/2024) Rotary Manufacturing/Waukegan, IL. Reported to VP of Global People & Culture Experience below applied to all jobs listed on resume. Managed strategic and tactical HR operational and leadership functions.
• Strategic HR Planning: Utilized data and key insights, supported development and execution of the HR Strategy that supported the company's growth and operational goals, ensured compliance with all relevant regulations. Functioned as a strategic, human capital business advisor to the senior management team.
• Organizational Development and Change Management: Drove organizational development efforts to support scalability, including workforce planning, succession planning, and change management initiatives that prepared the company for future growth.
• Talent Acquisition: Developed and implemented effective talent acquisition strategies to attract and retain top talent, with an eye on diversity and inclusion. Developed and implemented a new internship program. Managed full-cycle recruitment for all open positions including all engineering and upper-level C-suite positions. Identified talent and capability gaps; provided solutions with the end goal of having a sustainable and generative pipeline of high-quality talent.
• Performance Management: Created a new performance management module and review structures with a strong focus on employee growth and development.
• Improved leadership Effectiveness and Performance: Enhanced the skills, abilities, and behaviors of leaders within an organization by creating a Leadership Capability Model.
• Enhanced Organization and Culture: Identified and implemented initiatives to enhance organizational effectiveness, structure, systems, and environment within the company to create a more efficient, effective, and positive workplace. Jo-Ann M Miller – MHRM, PHR, SHRM-CP
• People Operations, Systems, and Compliance: Streamlined People process to enhance efficiency, preserve data integrity, and ensure compliance while also maintaining a high level of service to employees and leaders. Work closely with the Legal team to ensure compliance with local, state, and federal laws and regulations, to mitigate risk.
• Complex Employee relations: Addressed all employee issues and complaints and conducted investigations when applicable. Provided counseling to all levels of management to proactively address current and future issues. Implemented management training.
• Strategic Workforce Planning/ Wage and Salary Structures: Established pay policies, compensation benchmarking, and creation, modification, and deletion of job descriptions to create effective tier levels to enhance growth and opportunity with job families. Involved with succession planning.
• Employee Engagement Survey: Managed roll-out, focus groups, and action plans.
• Benefits Administration: Collaborated with vendors on plans, pricing, and rollout of all benefits. Sherwin Williams - Human Resources Manager (01/2018 – 11/2022) Paint Manufacturer/ Wheeling, IL
Managed strategic and tactical HR operational and leadership functions.
• Completed HR due diligence and implemented change management strategies for business mergers, acquisitions, and reorganization. Managed and led transformational change within a large geographically dispersed organization.
• Executed Sherwin Williams’ strategies and initiatives of talent acquisition, performance management, compensation, organizational development, recruitment, retention, and benefits.
• Translated strategic and tactical business initiatives into strategic operational plans.
• Collaborated with senior leadership (All levels) on strategies related to workforce planning, succession planning, leadership development, and compensation.
• Oversaw the administration of all HR processes including compensation, benefits, performance and talent management, recognition and rewards, and employee training.
• Implemented and trained Supervisor/Manager courses. Focus on new leadership training.
• Ensured organizational compliance with federal, state, and local employment laws and regulations.
• Heavy employee relations experience. Investigated multiple site issues while collaborating with the legal team and senior leadership.
• Participated in all HR/Operations/Quality audits. Involved in numerous lean manufacturing projects.
• Developed and managed departmental budget.
• Implemented retention strategies. Created new processes to enhance employee engagement.
• Led manager training and conducted surveys to improve and support the organization’s culture.
• Conducted compensation analysis annually to stay competitive.
• Mentored HR Generalists and interns from Sherwin’s accelerated development program.
• Lean projects/A3s/ Kaizen.
Cordstrap US/ Human Resources Director-North America (05/2017–12/2017) Global manufacturer of cargo protection systems/Sturtevant, WI Managed strategic and tactical HR operational and leadership functions.
• Member of the Regional Leadership Team. Provided KPIs and analytical data related to HR projects and processes.
• Led the HR team by establishing clear objectives, prioritizing responsibilities, delegating tasks, executing project deliverables, and tracking and measuring for successful completion.
• Guided management on human resources policies and practices.
• Managed all investigations, PIPs, and disciplinary actions.
• Full cycle recruiting.
• Implemented wage and salary programs to align with business strategy and external competitive concerns. Steris Corporation(Now AST)/Regional Human Resources Manager – Midwest Zone (2/2015-02/2016) Sterilization/Decontamination services to medical device, pharmaceutical, consumer, industrial, and salvage markets. Libertyville, IL. Managed six US locations, reduced to two locations in Libertyville, IL. Managed strategic and tactical HR operational and leadership functions. Jo-Ann M Miller – MHRM, PHR, SHRM-CP
• Managed all HR functions and direct reports (HR management & Administrative) for six locations with over five hundred employees.
• Oversaw talent acquisition, staffing, employment processing, compensation, health and welfare benefits, records management, safety and health, succession planning, employee relations and retention, AA/EEO, and compliance.
• Trained and developed the management team with specific training modules geared to enhancing management skills.
• Ensured HR departmental compliance with federal, state, and local legal requirements.
• Member of Corporate subcommittee to enhance employee engagement through surveys, focus groups, and action plans.
• Managed complex employee relations situations to achieve proper and fair resolutions. Ferro Pfanstiehl Laboratories (Now Pfanstiehl)/ Regional Human Resources Manager (10/2008-12/2014) Pharmaceutical Manufacturer/Waukegan-Carpentersville, IL Managed strategic and tactical HR operational and leadership functions.
• Implemented new talent acquisition procedures by eliminating recruiter fees resulting in savings of over $275K during the first two years of employment.
• Modified, consolidated, and/or eliminated all job descriptions (Exempt/Non-exempt) comparatively to external/internal equity, competitive trends, and demographics.
• Created job hierarchy to attract/retain employees, allowing job progression to motivate and engage FPL employees while achieving higher production standards and quality of work.
• Reduced annual turnover rate from 6.5 % to 2.5%.
• Created first “Work Rules” to provide employees and management with a comprehensive manual to use as a reference tool to reflect employer’s expectations, values, and acceptable behaviors.
• Designed New Hire Orientation and onboarding procedures. Implemented mandatory new hire presentation.
(“Product Training-The Big Picture”) to provide general information about FPL products specifically to emphasize the impact employees have in saving lives and/or improving the quality of life for patients thus creating an environment of engaged employees and personal/company pride.
• Conducted departmental needs assessments which resulted in mandatory training for all managers/employees. Aramark Corporation/ Human Resources Unit Manager at Glenbrook Hospital (03/2004-08/2006) Health Care Support Services/Downers Grove, IL
Managed strategic and tactical HR operational and leadership functions.
• Recruiting, employee relations, legal compliance, benefits administration, and performance management. Led change management procedures during conversion (acquisition) of hospital employees to Aramark employees.
• Provided Human Resources support for all Hospital Food Services, Environmental Services, and Clinical Engineering
(Unionized), Facility Services, and Patient/Central Transport (Non-Unionized). W.W. Grainger (04/1995-02/2004)
Industrial Commercial Supply Corporation/Lake Forest, IL Senior Human Resources Employee Service Center Coordinator (08/2000-02/2004) Inside Sales Representative - Niles, IL (03/1997-08/2000) Sr. Customer Service Sales Representative - Ft. Lauderdale, FL (04/1995-03/1997) SKILLS AND AFFILIATIONS
Languages: English / Spanish (Fluent)
Computer Skills: Workday, HR Cloud, Kronos, Oracle, SAP-HR, ADP, Success Factors, Outlook, Microsoft Office Member of Society of Human Resources & Northern Illinois Society of Human Resources. Contract Work
Conexíon International Media, Inc.- HR Director/Consultant: 10/2006 – 06/2020
• Open to contract and project work.
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