Social Media Customer Care

OBIDUBA, CHINWENDU MARY

Lagos, Nigeria.

********************@*****.***

+234-810-***-****

EDUCATIONAL QUALIFICATION

Godfrey Okoye University, Thinkers’ Corner, Enugu. 2012 – 2016 Bachelor of Science, Political Science (Second Class Upper Division).

Emmanuel Comprehensive College, Zuba Abuja, Nigeria. 2003-2009

Secondary School Education.

WORK EXPERIENCE

COPEN GROUP LIMITED, Lagos, Nigeria. January 2021- Till Date

Customer Service Representative

•Addressing customer queries, concerns, and complaints through different channels.

•Providing product and service information by offering detailed information about the products.

•Upselling and Cross-selling, to identify opportunities to promote the company products and services to customers based on their needs.

•Ensuring positive customer experience by offering exceptional customer service.

•Dealing with dissatisfied customers in a professional and empathetic manner.

•Accurately documenting customer records, interactions, transactions, and feedback in the company CRM system.

•Providing timely solutions to escalating or complex issues through relevant departments.

•Maintaining confidentiality.

Okike Media, (Intern) Lagos. February 2020 - April 2020

•Business developer and Social Media handler.

•Communication and Marketing Strategist.

•Developed vertical sales approach leading to a 10% increase in customer base.

•Improved internal sales processes and technology trends to streamline efforts.

•Respond to inquiries and sort emergencies, aiding the growth of customers.

DT Clothing, Lagos. May 2019 - Jan 2020

Manager of Staff and Stock

•Stock Manager

•Worked on special projects; using Excel sheets for accurate stock-taking.

•Record keeping

•Responding and sending emails

•Appointment Setting

Angel Villa Hotel, Lekki - Lagos. January 2018- April 2019

•Front desk officer.

•Sub-accountants and transaction supervisors.

•Manages guest records for safety.

•Carried out due security functions by paying attention to detail.

Kwararafa University Wukari (NYSC). January 2017- December 2017

•Administrative Assistant to the principal.

•Give prompt answers to staff and parents.

•Management of staff and student activities and calendar.

SKILLS

>Software: Microsoft Word, spreadsheet (Microsoft Excel), PowerPoint.

> Organizational skill >Analytical Skill >Adaptability >Record Keeping >Management Skill

VOLUNTARY ACTIVITIES

•Financial Secretary NYSC/NDLEA Drug-Free Community Development Service.

•NDLEA/NYSC Drug-Free Club NDLEA Taraba State Command, Certificate of Membership.

LEADERSHIP EXPERIENCE

•NYSC/NDLEA Drug-Free Community Development Service. January 2017- December 2017

Position: Financial Secretary

PROFESSIONAL MEMBERSHIP

•Teachers’ Registration Council of Nigeria. 2016

CAREER OBJECTIVE

Organized and Proactive administrative assistant, highly motivated and customer-focused professional with experience in customer service roles. Dedicated to providing exceptional service, Result driven and detail-oriented professional with a proven track record. Highly versatile and customer-oriented. Committed to ensuring timely and prompt service delivery and implementing strategies to minimize discrepancies drastically.

Referees will be provided upon request

Contact this candidate