Front Desk Agent
Resume:
TANYA INGRAM
FRONT DESK AGENT
EMAIL:
*********@*******.***
PHONE:
ADDRESS:
Denver, 80235
CONTACT
NATRONA COUNTY HIGH
SCHOOL
Casper, WY
High School Diploma (May 1990)
EDUCATION
Nightly Audits
Facility Maintenance Monitoring
Night Audit Reports
Revenue Reviews
Account Balancing
Room Key Issuance
Balancing Transactions
Credit Card Transaction
Processing
ADDITIONAL SKILLS
Medical Billing and Coding
CERTIFICATIONS
Diligent professional with 3 years of work experience and a proven knowledge of inventory planning and control, member development and purchasing. Aiming to leverage my abilities to successfully fill Front desk agent role at your company. Detail- oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Front Desk Agent role at your company. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. CAREER OBJECTIVE
Valet/Night Audit
Pro Park Mobility / Parking Management Company, Denver, CO
/ Jun 2022 - Present
Front Desk Agent
TownePlace Suite Marriott, Littleton, CO / Nov 2021 - Apr 2022 EXPERIENCE
Developed and implemented policies and procedures for operation of department and establishment.
•
Collected payments and record data pertaining to funds and expenditures.
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We provide our clients with a technology-rich platform, sustainable parking solutions and award winning guest service delivery.
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Sustainable values and premium service will enhance the value of your parking assets
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• Enter credit card information from the guest.
Cash out from the register at the end for the days with payments and daily task.
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Reviewed accounts and charges with guests during check out process.
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Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
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Greeted, registered and assigned rooms to guests of hotels or motels.
•
• Recorded guest comments and complaints, referred Front Desk Agent
Hometowne Studios/ Red Roof, Lakewood, CO / Mar 2020 - Nov 2021
customers to managers as necessary.
Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
•
Kept records of room availability and guests' accounts, manually and using computers.
•
Computed bills, collect payments and make change for guests.
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Verified customers' credit and established how customer will pay for accommodation.
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Contacted housekeeping or maintenance staff when guests reported problems.
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Answered inquiries pertaining to hotel services, guest registration and travel directions, and made
recommendations regarding shopping, dining and
entertainment.
•
• Issued room keys and delivered instructions to bellhops. Transmitted and received messages, using telephones and telephone switchboards.
•
• Made and confirmed reservations.
Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
•
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
•
Computed bills, collect payments and make change for guests.
•
Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
•
Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
•
Reviewed accounts and charges with guests during check out process.
•
Answered inquiries pertaining to hotel services, guest registration and travel directions, and made
recommendations regarding shopping, dining and
entertainment.
•
Transmitted and received messages, using telephones and telephone switchboards.
•
Verified customers' credit and established how customer will pay for accommodation.
•
• Made and confirmed reservations.
Kept records of room availability and guests' accounts, manually and using computers.
•
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
•
• Issued room keys and delivered instructions to bellhops. Recorded guest comments and complaints, referred
customers to managers as necessary.
•
• Date-stamped, sorted and racked incoming mail and messages.
Greeted, registered and assigned rooms to guests of hotels or motels.
•
Desiree Synder, Assistant General Manager, Palomino Park Resort
410-***-**** - *******@***************.*** - My Boss Denise Miera, Co- Worker, Healthcare Outsourcing Services
720-***-**** - ******@*****.*** - Freind
Natasha Tafoya, Retail Co-Worker, Gaia Software
720-***-**** - *******@*****.*** - Friend
REFERENCES
Contact this candidate