Customer Service Work-From-Home
Resume:
Christine Remsen email: ***********@*****.***
Rockledge FL 32955
Profile: With a strong background in management and retail advisement, I have extensive experience in overseeing operations, driving sales, and mentoring teams. I excel at developing and implementing strategies that optimize sales and enhance the customer experience. I have a proven track record in team leadership, customer relationship management, and identifying growth opportunities. Now retired, I am eager to apply my skills and expertise in a new management or advisory role.
Employment:
Retired: Rockledge, FL 03/20-Present
After a fulfilling career in management and retail advisement, I am now retired and looking for new opportunities to apply my extensive skills and experience. Throughout my career, I honed my ability to lead teams, drive business growth, and create effective strategies for improving customer service and sales. As I transition into retirement, I am eager to leverage my knowledge in a new role, whether it be part-time, advisory, or freelance, where I can contribute and continue to grow professionally.
David Francis Furniture, Vero Beach, FL (B2B/B2C) 08/14-3/2020 Privately Held; Furniture Manufacturer (www.DavidFrancisFurniture.com) Retail Marketing Director
Reporting to the President and Owner as the Director of Marketing, responsible for all marketing and sales activity to promote the company both on the B2B side and retail store customers. Responsible for the creation and growth of the online business through both the company E-commerce site and various E-tailers Oversite of all social media forums and general promotions through direct mail, press releases and trade shows. Manager of retails stores. Social Generation Group (Agency), Long Island, NY- (B2B/B2C) 11/2007-8/2014 Privately Held; Digital Consulting
Marketing Communications and Retail Director
Retail Business Advisement & Sales Management Consultant B2C & B2B Sales Strategy Development and Optimization
• Provided strategic sales management and retail business advisement for B2C and B2B companies, focusing on the development and execution of sales strategies that drive growth and improve performance.
• Developed and implemented both online and offline marketing strategies, ensuring alignment with sales goals and customer needs.
• Led the creation of product roadmaps, customer and competitive research, market positioning, and brand strategy to optimize sales performance.
• Expert in building operational frameworks and marketing programs to support long-term sales growth. Richner Communications, Long Island, NY (B2B/B2C) 2/2010-10/2011 Privately Held; Publishing/Internet industry (www.liherald.com) Successfully led and developed high-performing sales teams with year over year increase in sales. Managed team of 20 sales reps driving them to open new accounts and retain existing clients.
• Led a high-performing sales team, increasing sales by 5% year-over-year.
• Improved customer retention by 20% through personalized engagement strategies and relationship-building.
• Implemented streamlined sales processes that boosted efficiency and reduced sales cycle time by 3%.
• Developed and executed targeted sales strategies that contributed to a 9% increase in repeat business.
• Utilized data-driven insights to optimize team performance, achieving consistent sales target overachievement. Education:
Hofstra University, Hempstead, NY-- Bachelor of Arts
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