Legal Assistant Customer Service

Natalie Osorio

**** ** ****** ********, ** T*L *E8

780-***-**** ************@*******.***

Work Experience

Legal Assistant

Prowse Chowne LLP

● Administered statement invoices, billing account updates and deadline reminder emails for the Patent and Trademark Agent’s clients on a weekly and monthly basis, dependent on individual client’s needs

● Assisted with the drafting of wills, enduring power of attorney and personal directives for the Wills and Estates department

● Supported with the administration of new patent and tradement clients by creating new files with personal and case information, along with closing files and following appropriate records management procedures

● Provided excellent customer service at the reception desk as the first point for contact for walk-in appointments, along with answering phones, receiving couriers and packages, preparing out of town Purolator couriers and processing outgoing mail

● Organized records management for the Wills and Estates department by transferring all physical wills, power of attorney and personal directive information to a digital inventory and developed a naming and date organizational system Nov 2022 - Oct 2023

Edmonton, AB

Office Services Coordinator

Miller Thomson LLP

● Oversaw the reception and courier desk, and assisted with shipping and receiving logistics including incoming mail and package deliveries

● Maintained overall office equipment and supplies by tracking inventory, ordering new supplies and ensuring all items are in fully functional order

● Supported onboarding for new staff to the the firm by arranging for their desk space and coordinating their hardware set-up with the IT department

● Maintained a clean and organized office environment with effective filing systems and records management

● Coordinated with building management to maintain employee access and enforce building safety regulations

● Provided superior client services, such as welcoming visitors, dealing with customer complaints and issues, and supporting meeting and conference set-up

● Trained new office services staff on their role, individual responsibilities and office workflow procedures to ensure a smooth transition to the workplace Aug - Oct 2022

Edmonton, AB

Office Services Clerk

Denton’s Canada LLP

● Led the logistics of incoming and outgoing confidential documents, contracts, and parcels to clients, federal law courts, lawyers, and law firms in a timely manner while adhering to official deadlines for a group of 150 lawyers

● Facilitated a seamless full office move from Manulife Place to Stantec Tower, while ensuring proper communication with movers, staff, lawyers, and vendors

● Developed new departmental processes with the transition to a new facility with 2018 - 2022

Edmonton, AB

Natalie Osorio

4520 20 Avenue Edmonton, AB T6L 4E8

780-***-**** ************@*******.***

● Coordinated 7 internal mail runs per day and 20-30 packages received, tracked and delivered daily

● Set up, maintained and coordinated with Purolator and FedEx online, while communicated and scheduling overnight Expedite, hot shot couriers and local couriers as required

● Administered an effective email organizational system, while consistently labeling, tracking and ensuring prompt correspondence while maintaining business needs

● Scanned documents and confidential client information, while aligning with filing practices and ensuring attention to detail

● Trained and supported new team members, while acting as the Office Services Manager and provided reception coverage as required

● Supported with internal hospitality events, including event set-up and tear-down Document Control Clerk / Assistant

Packers Plus

● Completed a minimum of 30 paperless packages per day by fulfilling the necessary paperwork which included drawings, purchase orders, packing slips, certificates of conformance, and material test reports (MTR)

● Developed vendor relationships by consistently contacting vendors (email and phone) to answer any inquiries and provided support with the required documents

● Communicated effectively and promptly with all departments (purchasing, shipping & receiving, quality control) while prioritizing situations to determine urgency

● Logged and tracked an average of 80 incoming and outgoing shipments of parts with a high attention to detail to ensure the invoices were accurate Initiated a Quality Control Mailbox to improve workflow between departments and streamline incoming, outgoing, and completed shipments

● Facilitated the organizational shift to paperless by educating vendors about the proper documentation required for shipments and communicating the upcoming changes

2014 - 2015

Edmonton, AB

Shipping and Receiving Clerk

Packers Plus

● Performed administrative duties such as filing hard copies of paperwork, scanning documents, and providing departments with the required paperwork while upholding quality control and company standards

● Independently filed and organized 500 completed packages a week by purchase order number

● Investigated discrepancies between purchase orders and packing slips by inquiring with other departments and confirming online database information

● Completed a three day course in Tool Training to learn about specialized tools for use in an oil well which were available for clients' needs 2012 - 2014

Edmonton, AB

Recreation Facility Attendant

City of Edmonton

● Superior customer service skills illustrated by providing detailed information about the facility to patrons and special needs visitors, both in person and over the phone 2003 - 2013

Edmonton, AB

Natalie Osorio

4520 20 Avenue Edmonton, AB T6L 4E8

780-***-**** ************@*******.***

● Processed program registrations for swimming lessons and private facility bookings while catering to the individual needs of patrons

● Collected facility admission fees, handled cash, and prepared daily deposits while ensuring a high amount of accuracy

● Performed data entry of the daily attendance of facility programs such as Aquasize, as well as entry of patrons' personal information

● Generated weekly facility rental schedules, individual student course registrations, and swimwear inventory reports

● Informed patrons of the current promotions of special memberships, products, and services available at the city wide leisure centres

● Supported staff with emergency situations by communicating with patrons to evacuate the facility and contacting required emergency response teams and facility personnel

Education

High School Diploma

J. Percy Page High School

2002 (Completed)

Edmonton, AB

Volunteer Experience

General Events Volunteer

Edmonton’s NextGen

● Supported on-site event logistics including set-up, take-down and guest registration 2017 - 2023

Edmonton, AB

Skills

● Microsoft Office Suite Word, Excel, PowerPoint, Publisher, Outlook, Calendar

● Google Workspace Drive, Docs, Sheets, Slides, Gmail, Calendar, Sites, Communities

● Sharepoints I Citrix, MaxxVault, Navision, Packnet, CLASS

● Occupational Health and Safety training

● First Aid and CPR Certification

● Bilingual in Spanish

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