Business Development Customer Service

Sandeep Kumar

Email: **************@*****.***

Phone: 732-***-****

Professional Summary

Accomplished manager with over two decades of leadership experience, specializing in operations, sales, and strategic business development across diverse industries. Demonstrates strong proficiency in managing multiple locations, enhancing customer satisfaction, and leading successful teams. Adept at developing innovative strategies that drive profitability and operational excellence.

Professional Experience

Mavis Discount Tires — Manager

December 2019 - September 2024 Lakewood, NJ

Led a sales team of 8, fostering a collaborative and motivating environment to drive performance and meet sales goals.

Managed all aspects of hiring and interviewing, ensuring the selection of highly competent team members.

Oversaw scheduling, balancing team workload and optimizing staffing to enhance customer service and operational efficiency.

Addressed and resolved customer complaints, significantly improving customer satisfaction and loyalty.

Assisted other Mavis store locations in increasing their sales volumes and resolving operational challenges.

Implemented effective sales strategies and problem-solving techniques to overcome obstacles and enhance store performance.

Served on the transition team, assisting in the setup of new Mavis stores across Florida, North Carolina, Virginia, Ohio, and Chicago, ensuring operational standards and quick store launches.

Harvest House — Sales Specialist

August 2018 - September 2019 Farmingdale, NJ

Spearheaded sales initiatives for a leading bread factory, significantly expanding distribution channels and enhancing delivery operations.

Led the recruitment process for new drivers, from interviewing and selection to comprehensive training, optimizing delivery efficiency.

Developed and implemented new route plans for drivers, ensuring timely and cost-effective delivery of products.

Drove business development efforts, identifying and capitalizing on opportunities for market expansion and increased revenue.

Liberty Mart — Owner

July 2014 - June 2018 New Jersey

Owned and operated a convenience store with an integrated deli, overseeing all aspects of business management, operations, and strategic planning.

Managed day-to-day store operations, including inventory control, vendor negotiations, and financial management to ensure profitability and efficiency.

Developed and implemented business strategies to increase foot traffic, enhance customer satisfaction, and drive sales growth.

Maintained high standards of customer service, responding to customer needs and ensuring a welcoming store environment.

Handled all aspects of the deli operations, from menu planning and food safety to staff training and quality control.

Responsible for payroll management, effectively listening to and resolving customer complaints to ensure a high level of customer satisfaction and minimal grievances.

Apple Taxi Company & Omni Taxi A1 — Owner and Operator

June 2009 - June 2014 New Jersey

Founded and managed two successful taxi services, overseeing all aspects of business operations, including regulatory compliance, fleet management, and customer service.

Developed strategic business plans that significantly increased market share and customer satisfaction.

Implemented efficient dispatch systems and route planning to optimize response times and service reliability.

Conducted thorough training programs for drivers focusing on safety, customer interaction, and navigation skills.

Managed financial operations, including budgeting, billing, and payroll, ensuring sustainable growth and profitability.

Race Star Gas Stations — Manager

December 2001 - June 2009 New Jersey

Managed operations across 17 locations throughout New Jersey, ensuring compliance with all regulatory requirements and company standards.

Oversaw the daily operations, including staffing, training, and scheduling, to maximize efficiency and service quality.

Implemented effective cost-control measures, significantly reducing operational costs while maintaining service excellence.

Developed and executed marketing and promotional strategies to increase customer footfall and fuel sales.

Maintained high safety standards, conducting regular audits and training sessions to ensure a safe environment for both employees and customers.

Fostered a customer-oriented culture, addressing issues promptly and enhancing overall customer satisfaction.

Skills

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Business Software Proficiency

Analytical and Financial Management

Communication and Negotiation Skills

Education

Bachelor of Commerce

Hyderabad, India

Undergraduate degree focused on commerce principles, acquired foundational knowledge in business, finance, and economics.

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