Accounts Payable Customer Service

Brenda Tillman

Phone: 346-***-****

***********@*****.***

Summary:

•Dynamic professional with a rich and varied career spanning over 25 years in Customer Service, Credit Collections, Receivable, and Accounts Payable, featuring a decade of successful supervisory experience.

•Proficient in utilizing diverse accounting software programs, coupled with advanced proficiency in Microsoft Excel for VLOOKUP, Pivot Tables, and charts.

•Specialized expertise in Accounts Receivable, Accounts Payable and Portfolio Management, with a proven ability to navigate and resolve invoices disputes.

•Highly skilled in the use of financial tools such as High Radius, SAP, and Get Paid.

Skills:

•Accounts Receivable

•Accounts Payable

•Vendor Invoice Auditing

•Negotiate Vendor Payments

•Aging analysis and review

•Analyse Reports for Financial Statements

•General ledger/chart of Account management

•Journal entries

•Customer Service

•Invoicing

•Credit Card Reconciliations

•Interface with Sales Organization to communicate credit decisions & ensure timely review.

•CERTIFIED NOTARY

•Review Contracts/Purchase Order

•Initiate process improvement & to simplify & improve productivity.

Computer Applications:

•NetSuite

•SAP

•High radius

•MC2-Cforia

•Marcola 75

•Oracle

•Taulia

•Cortex

•Get Paid

•Taula

•Oildex

•Ariba

•DNBI

•ERAM

•ADP

•CargoWise

•P21/Epicor

•Trend

•RCM Software

•AX/Centrix

•Sage 300

•IQMS

•Great Plains

•Microsoft Dynamics 365

•Excel

•10-Key:10,000 kspm

•Type: 65wpm

Industry Lines:

•Oil & Gas

•Accounting

•Customer Service

•HVAC Industry

•Distribution

Education:

•High School Diploma at Forest Brook high school - Houston, TX

Professional Experience:

Crossdock Supply (Temp) Credit Supervisor 9-25-24 to 11-20-24

Manage all collections receivables for CrossDock Supply & GMC, reconcile accounts, process credits/debits, review/post billings and other duties.

Janel Group (Temp) Cash Application 6-30-24 to 9-23-24

Process vendor invoices, reconcile payables customer statement(s), process ACH payments for weekly check run, journal entries, adjustments, etc and other assigned duties.

Summit Companies, (contract) Mendota Heights, MN Cash Applications 5/2024 to 6/2024

•Post credit card payments, ACH/EFT payments and post checks.

•Researched unapplied payments

•Submit adjustments, write-offs, post intercompany adjustments, etc.

•Communicate with credit analysts regarding large payments for jobs, set up new accounts and assist with other assigned duties.

DISA Global Solutions, Houston, TX A/R Supervisor-BGSF Contract 2-2024 to 05-2024

•Manage A/R & Cash App Departments

•Run Reports, do Pivot Tables and V-Lookups, spreadsheets

•Handle problematic accounts

•Process payments

•Process posting batches

•Review credit applications & set credit lines

Live Nation Entertainment/Contract, Houston, TX Payment Processor 10/2023 to 12/2023

•Process huge ACH payments daily ranging from $250.00 to over $6 million

Starplast USA, LLC, Houston, TX AR/AP Supervisor 12-2019 to 05-2023

•Manage AR & A/P department.

•Monitor & train employees.

•Run & review daily reports.

•Customer Service & Greet Customers

•Analyse/review customer accounts.

•Review credit lines for increases/decreases

•Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues, bankruptcy.

•Post payments daily & process several types of adjustments.

•Accomplish full-cycle A/P process

•Ensure customer invoices are input, logged, filed and scanned daily (500 to 1000 invs)

•PO, Non-PO, & 3-way matching

•Check Runs

•Maintain master vendor file

•Review Aging Reports, research and resolution of any pricing discrepancies

•High volume data entry invoices daily

•Set up new customer accounts

•Assist with internal/external audits as needed

•Customer statement verifications

Crane ChemPharma Flow Solutions, The Woodlands, TX Sr. Credit Analyst 03-2019 to 11-2019

•Responsible for portfolio of $10 million

•Monitor deductions taken in error by customer due to discounts, etc.

•Set up new accounts.

•Review credit lines for increases

•Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues.

•Work aggressively to keep 90+ day past due accounts from aging and write-offs to a minimum.

•Interact with sales rep daily regarding problem accounts.

•Submit discount, sales tax adjustments, disputes, and write-offs daily.

•Answer incoming/outgoing calls daily.

•Update contact information and credit files

•Worked in various portals to ensure customer invoices were uploaded immediately.

•Release orders consistently with collection of past due accounts

•Prepare monthly reports for month end close.

Rubicon Oilfield International– Houston, TX AR Specialist 08-2018 to 2-2019

•Assist with special projects.

•Responsible for portfolio of $100 million

•Monitor deductions taken in error by customer due to discounts, etc.

•Set up new accounts.

•Review credit lines for increase

•Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues.

•Develop and standardize written policy documentation for credit department.

•Work aggressively to keep 90+ day past due accounts from aging and write-offs to a minimum.

•Interact with sales rep daily regarding problem customers.

•Submit discount, sales tax adjustments, disputes, and write-offs daily.

•Answer incoming/outgoing calls daily.

•Update contact information and credit files

•Worked in various portals to ensure customer invoices were uploaded immediately.

•Prepared easy access departmental listing for credit department.

Carrier Enterprise/Burnett Staffing – Houston, TX Sr. Credit Manager 04-2018 to 07-2018

•Manage employees & train new hires.

•Assist with special projects.

•Responsible for portfolio of $100 million

•Release orders for problem accounts

•Process ACH/EFT, credit card payments daily

•Monitor deductions taken in error by customer due to discounts, etc.

•Set up new accounts.

•Review credit lines for increase/decrease

•Work closely with sales rep, branch managers and other managers to resolve credit and collections issues.

•Develop and standardize written policy documentation for credit department.

•Balance cultivating strong relationships with customers while aggressively working to keep 90+ day past due accounts from aging and write-offs to a minimum.

•Interface with sales organization to communicate credit decisions and ensure timely review of national accounts.

Distribution Now / Dnow L.P. – Houston, TX Sr. Credit Analyst 04-2015 to 04-2018

•Assist with special projects.

•Responsible for portfolio of $50 million plus

•Mentor/coach team of six employees

•Review credit lines daily

•Processed adjustments, write-offs, tax adjustments & intercompany adjustments.

•Release orders daily

•Supervise and Train new hires.

•Customer Service/High Volume issues

•Answer incoming/outgoing calls daily.

•Reconcile problematic accounts.

•Assist with month end close.

•Processed check runs for payments received via FEDX.

•Approve liens within level of authority.

•Assigning accounts to collection & bankruptcy when applicable

•Process new customer account setup

•Coded and processed 600-1200 expense reports/ invoices combined monthly.

•Verified that all invoices and expense reports have the appropriate approvals.

•Analysed details of transactions, including funds received to provide clients with account balances at month-end and to ensure monthly budgets have not been exceeded.

•Scanned documentation to customers as requested.

•Develop collection strategies to reduce the DSO

•Assist with ACH/EFT & Wire payments for Cash App Department.

•Extract data in Excel by using pivot tables.

Goodman Manufacturing / Daikin - Houston, TX Credit Team Lead 06-2005 to 04-2015

•Responsible for credit analysis & collection operation of a portfolio of $20 million

•Mentor/coach team of six employees

•Review credit lines daily

•Processed adjustments, write-offs, tax adjustments & intercompany adjustments.

•Release orders daily

•Train new hires

•Answer incoming/outgoing calls daily.

•Reconcile problematic accounts.

•Customer Service experience

•Assist with month end close to ensure special billing was processed, etc.

•Processed check runs for payments sent via FEDX.

•Processed and reconciled credit card accounts daily.

•Analysed vendor payments to coincide with monthly budgeted amounts to distribute.

•Assigning accounts to collection & bankruptcy

•Managed the new customer setup.

•Identify problematic accounts and to prepare accounts to be sent to collection agency.

•Focused on high dollar invoices by pulling the purchasing order, shipping docs and PO(s)

Hanover Compression Limited Partnership – Houston, TX Sr. Credit Analyst 09-2001 to 05-2005

•Maintained & collected on accounts receivable balances of $3 million plus.

•Managed 1500 to 2000 customers monthly

•Review credit lines daily

•Set up new accounts.

•Prepared daily deposits for checks received at local office.

•Processed adjustments, write-offs, tax adjustments & intercompany adjustments.

•Released orders daily.

•Placed accounts on “credit-hold” due to delinquency.

•Managed journal entries and account reconciliations for month-end close.

•Train new hires

•Answer incoming/outgoing calls.

•Manage all irate customer calls.

DHL Worldwide Express – Houston, TX Sr. Credit Specialist 02-1993 to 08-2001

•Manage monthly que that averaged over $800k in revenue.

•Monitored and contacted past due accounts regarding payments & payments arrangements.

•Tracked and researched short payments due to pricing, discounts & sales tax.

•Audited purchase orders utilizing SAP for research.

•Tracked freight and sales tax charges for all US accounts.

•Scanned and emailed 100+ invoices daily to various customers.

•Assisted with maintaining approvals for service invoices.

•Processed payment daily.

•High Volume Customer Service experience

•Answer incoming/outgoing calls.

•Train new hires

•Supervise 6-8 employees.

•Write training manual for credit department.

•Renew Credit Files for various customers.

•Set up new accounts.

•Post payments daily

Contact this candidate