Data Entry Customer Service
Resume:
LORETTA A. RAMBO
P. O. BOX ***
NORRISTOWN, PA 19401
*******.*********@*****.***
PROFESSIONAL SUMMARY
Clerical Support/Data Entry/Customer Service Representative/Mail Processing with positive attitude and strong work ethic. Extensive experience includes data entry, receptionist, administrative processing, etc., performed in insurance, technology and medical environments, high volume and fast paced. Adaptable to learning new technology systems and processes and procedures quickly and efficiently.
COMPUTER SKILLS
Data Entry, Typing; MS Word, Excel, Outlook; Multiple Proprietary Systems (Customer Tracking Systems), Bindery work with GPC Pronto P3000 Bindery Machine and ETO Software; Solspark Software. Credentialing detailed demographic information updating medical professionals. Credentialing demographic information for potential military applicants.
PROFESSIONAL WORK HISTORY
PHILADELPHIA HAND TO SHOULDER 10/2023-12/2024
Switchboard Operator/Document Specialist
Transferred calls from patients to CSR Department for scheduling appointments.
Cancelled appointments by patient’s request.
Scanned fluoros and scopes for Administrative Assistants doing Workman’s Compensation cases as well as Independent Medical Information.
Retrieved voicemail messages from the nightline center.
Other clerical duties as assigned.
AETNA Better Health Insurance, Blue Bell, PA 8/2020-12/2022
Mail Processing Clerk
Sorts incoming mail according to departments.
With ID Member Account, calls members to verify demographic information, notating accounts as assigned.
Scans confidential information if any questions for out-of-department mail.
Mails all members requests for any AETNA insurance information, provider information. pertaining to inpatient/outpatient facilities that would be scanned to my company email address.
Daily entering on Excel spreadsheet the count of ID insurance cards, welcome packets, member/provider letters of information.
Other clerical duties as assigned.
The Carney Group, Blue Bell, PA. 7/2020-8/2020
Receptionist/Call Center Representative
(Contract Representative for GPRS)
●Greeted new Call Center Representatives and had them to sign in the visitor log.
●Gave them paperwork to fill out, creating a file with their current information.
●General duties as assigned.
●Did outbound calls to the admissions and enrollment department of various colleges and universities to ask if interested in wanting assistance with their graduate enrollment program.
●Followed the prompts if interested or refused, wanted the president's contact information.
Healthcare Support, Audubon, PA 11/2019-3/2020
Clerical/Data Support (Contract for United Health Group/Oklahoma Medicaid)
Entered in billing information and medical diagnostic codes for patient per Medicaid website up to 70 claims daily.
Excel spreadsheets, go on websites and research the reason as to why a claim was suspended, cancelled or paid.
Other clerical duties as assigned.
Morgan Stanley, Conshohocken, PA 2/2019-9/2019
Receptionist (Contract)
Worked with members of the Corporate Services Group, was responsible for duties as Front Desk Receptionist and Switchboard Operator. Interacting with all Morgan Stanley staff, as well as existing and prospective clients, consultants, and vendors.
Answered and directed all incoming calls, using a Cisco system with 8 incoming lines which serve the Firm's main number and a bank of over 500 in-house numbers with direct dial access. Retrieved messages from the firm's voicemail and forwards messages accordingly. Answers forwarded call lines as necessary: connecting the caller to an assistant or forwarding to voicemail.
Greeted and assisted vendors, visitors, and guests, documented visitor information on the Visitor Log. Recorded and dispensed temporary security cards for employees,
Signed for incoming packages and letters if no one is in the Mailroom.
Coordinated the scheduling, confirmations, catering, and maintenance of conference rooms, teleconference calls, and video conferences.
Arranged for taxi and limousine services.
Maintained front desk security, which may include approaching visitors, reporting, and alerting Security of solicitors.
Responded, tracked, and dispatched department service calls and requests. Assists with various administrative duties for the Corporate Services Group, which includes maintaining vehicle registration, bulletin boards, menus, department lists, reception lists, and accurate files; utilizing Word and Excel sheets.
Maintained interview candidate schedules.
Performed related duties and projects as assigned.
Accu-Trace-Fingerprinting with Military OneSource 8/2018-9/2018
Military OneSource Specialist (Contract)
Sent daily follow up emails to applicants for update on progress according to a set schedule.
Checked emails daily and updated notes to reflect current status.
Completed orders with fingerprints and results using a template.
Office work such as making copies, filing away results, creating mailing labels.
Updated spreadsheet with fingerprinting information.
Maintaining a high level of confidentiality
Provided excellent customer service.
The Carney Group/Assignments at Company Voice 3/2018-11/2019
Customer Services Representative
Worked on programs: Horizon Blue Cross, Govberg Jewelers, Rhode Island Blue Cross
Credentialed detailed demographic information for update of medical professionals.
Reimbursement Technologies/Contract 1/2018-3/2018
1/2017-5/2017
4/2016-5/2016
Data Entry Clerk
Prepare processing for 150-200 refund checks per day
Research pertinent information, print out information and attach to check for quality review
Refunds prepared for mailing and forwarded to designated domestic and health insurance companies
Printing appeals/claim forms, sorting med records for hospitalist rep, coding, processed W9’s.
RICOH/Contract Seasonal)
Mail Processing Clerk Sept-Feb 2013, 2014, 2015, 2016
Responsibilities include correlating, binding, packaging, mailing (envelopes, boxes, packages) etc. to meet specific time requirements.
Union Fidelity-General Electric/Contract 9/2012-2/2013
Data Entry Clerk
Organized filing system of archive insurance policies dating back to the mid to late 1940’s and recently updated insurance policies along with data entry of indexing policyholder’s identification numbers and various projects.
Prudential/Contract
Medical Underwriter Data Entry 6/2008-1/2009
1/2011 9/2011
Entered confidential personal and medical diagnosis information
EDUCATION
Harcum College-Bryn Mawr, PA - Associates Degree in General Sciences
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