Help Desk Customer Service
Resume:
Elshadai Abebe
Las Vegas, NV *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Configuration Technician
Randstad-Remote
March 2024 to Present
• Configure customers systems to their required specifications.
• Test systems to ensure 100% quality.
• Maintain minimum monthly productivity goals.
• Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
• Ensure that customers receive the highest level of customer service.
• Communicate issues concerning customer orders to the area Help Desk or Team Leader.
• Adhere to safety procedures and guidelines at all times. Help Desk Technician I
BMP SERVICES-Las Vegas, NV
April 2023 to January 2024
The Experienced POS Helpdesk Technician with a proven track record of providing efficient and timely technical support for Point of Sale systems. Proficient in troubleshooting hardware and software issues, adept at resolving customer inquiries, and demonstrating strong communication skills. Detail-oriented and capable of managing multiple tasks in a fast-paced environment, ensuring seamless operation of POS systems for clients.
Receptionist/Office Assistant
BMP services-Las Vegas, NV
October 2022 to January 2024
Make sure that tickets and appointments as input into the correct queues. Answer phones and assist tech in client relations. Doing follow-ups with other companies and clients. Front Desk Receptionist
Rumble Boxing-Las Vegas, NV
August 2022 to September 2022
Receptionist
The Joint Chiropractic-Las Vegas, NV
August 2021 to January 2022
• Providing excellent services to members and patients. • The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. • Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. • Answering phone calls. • Re- engaging inactive members. • Staying updated on membership options, packages and promotions. • Recognizing and supporting team goals and creating and maintaining positive relationships with team members. • Maintain the cleanliness of the clinic and organization of workspace • Confident in presenting and selling memberships and visit packages • Keeping management apprised of member concerns and following manager’s policies, procedures, and direction. • Willingness to learn and grow • Accepting constructive criticism in a positive manner and using it as a learning tool. • Office management or marketing experience a plus! • Able to stand and/or sit for long periods of time Busser/Server
Jjanga Steak & Sushi-Las Vegas, NV
November 2020 to January 2021
Ticket Agent
Stratosphere Casino, Hotel & Tower-Las Vegas, NV
August 2019 to October 2020
• sell tickets
• cash handling
Cashier
Lunar Pottery-Las Vegas, NV
October 2018 to November 2018
Control the Cash register
● Opened and sometimes closed shop
● Cleaned shop
● Helped customers with all their needs
● Taught the customers how to create pots and cups and bowls. Waitress
Kaldis Co-Addis Ababa, ET
June 2018 to August 2018
Cleaning tables
● Taking orders
● Serve food and drinks with receipt
Seasonal Sales
Lids Hat Store-Las Vegas, NV
November 2017 to January 2018
Associate
● Cleans shop
● Controlled cash register
● Answer all questions and helped with all the customers needs. Education
Bachelor's degree in Computer Science
College of Southern Nevada - Las Vegas, NV
January 2020 to Present
Certificate of Completion in Cyber Security
UNLV - Las Vegas, NV
May 2021 to June 2022
High school or equivalent in Diploma
CCSD Adult Education - Las Vegas, NV
August 2013 to June 2017
Skills
• Nanny (2 years)
• PA (Less than 1 year)
• Customer Service (4 years)
• Sales (1 year)
• Real Estate (Less than 1 year)
• MS Office
• Childcare
• Outside Sales
• Writing Skills
• Presentation Skills
• Teaching
• Guest Services (2 years)
• Serving Experience
• Adult Education
• Inside Sales
• Busser
• Leadership
• Guest relations (5 years)
• LMS
• Windows
• Document management
• HIPAA
• Filing
• Driving
• Live chat
• Help desk
• Active Directory
• IT support
• Computer networking
• POS
• Front desk
• Cash handling
• Guest services
• Office management
• Help desk
• IT support
• Technical support
• Customer service
• Leadership
• Supervising experience
• Customer support
Certifications and Licenses
Driver's License
February 2017 to Present
Food Handler
February 2019 to June 2022
TAM card
September 2020 to Present
Food Handler Certification
Brink Admin Certified Professional
February 2023 to Present
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