Customer Service Front Desk

UPSCALE CUSTOMER SERVICE

Education

Miami Dade College, Miami, FL ~ Associates of Arts

Palm Beach Lakes Senior High School, West Palm Beach, FL ~ Diploma ~ May 2009

Overview

Employment History

More than 11 years of customer service and retail. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include: Front desk Receptionist, Certified Nurse Assistant, Sales Associate, Stock room, Cashier, Food Prep, Beverage & Food Runner and Security

American Airlines, Miami, FL

10/2023 to Present

Customer Service Gate Agent

Summary of Duties: I am responsible for providing exceptional customer service to American Airlines passengers in a fast-paced airport environment. I assist passengers with check-in, boarding, baggage, ticketing, and flight information, ensuring compliance with airline regulations and delivering a positive travel experience. My responsibilities include but are not limited to: Assisting passengers with the check-in process, which consists of issuing boarding passes and handling ticketing transactions. I provide information about flight schedules, delays, cancellations, gate changes, and other flight-related inquiries. I also provide aid for passengers with special needs, including those with disabilities, the elderly, and unaccompanied minors.

Envoy Airlines, Miami, FL

11/2022 to 10/2023

Customer Representative Agent (Wheelchair Assistant)

Summary of Duties: During my shift, I am boarding passengers on and off the airplane, as the depart and arrive, to and from the country. Amid providing services, I’m assisting them towards retrieving their bags in Baggage Claim if any, in addition to escorting them in and out of PassPort Control (customs), as they’re flying in from an International Flight. In between routine tasks with passengers, additional steps are taken such as making certain that there is no need to use the restroom, if necessary to accommodate including meals, at the passengers’ request. In times where MIA is the final destination, we take them to the area in which they’ve arranged for their commute from the Airport.

Amazon(Runner Express), Miami, FL

09/2022 to 11/2022

Delivery Driver

Summary of Duties: Sort packages for assigned Ropute, inside of the Delivery truck that one is set to deliver into, in a timely manner. One is also responsible for picking up any requested packages, as well as provide assistance to fellow peers, who may have fallen behind on scheduled deliveries.

Instacart, Miami, FL

07/2021 to Present

Instacart Shopper

Summary of Duties: As a shopper for Instacart, our tasks entails exactly as the position details, shopping. As customers places their orders on the site; as a shopper you’re obligated to go to what ever local store in which they ordered from, purchase the groceries and deliver them to their residence. It's imperative to be detailed and cognizant to details as sometimes you’re given different instructions pertaining to the shopping such as: packaging them in stores and placing them on shelves for pick up for and by the customer.

Whole Foods Market, Coral Gables, FL

10/2019 to 9/2022

Team Member

Summary of Duties: In the Prepared Foods Department where I was initially hired, a team members’ duty is to have knowledge and provide services in just about all areas. My duties may include making pizza, packaging foods of all kinds, make sandwiches as well as slicing Deli meat and cheese. In addition to such tasks, you’re required to be versatile because you can be asked to do task that may be not of the usual such as Amazon Shopping and etcetera.

Publix, Lake Worth, FL

09/2015 to 07/2020

Deli-Clerk

Summary of Duties: Responsibilities include making sub sandwiches along with slicing meat and cheese that are requested by the customer, while providing quality customer service and maintaining cleanliness of the designated area. Replenishing shelves with deli products, also consists of assigned duties.

Employment History

Skills

First Service Residential, Hollywood, FL

01/2014 to 6/2015

Front desk Reception

Summary of Duties: Responsible for organizing desk area with mail, packages, and telephone calls, as well as assisting with handing out keys and collecting keys. Also act as a liaison between Facility Supervisors and residents when there are maintenance requests.

Kent Security Services, Miami, FL

12/2012 to 1/2014

Security

Summary of Duties: Patrol private residential properties and areas, safeguarding against illegal activities, including theft, loitering, trespassing and vandalism. Detain individuals who violate the law on the property until government law officials arrive.

Allied Barton Security Services, Miami, FL

04/2012 to 05/2012

Security

Summary of Duties: Providing quality customer service to guest as well as assisting with direction, or any minor inconveniences, along with safeguarding against illegal activities.

Footlocker, Aventura, FL

04/2011 to 12/2012

Sales Associate

Summary of Duties: Assisting customers with making purchases by recommending, describing, and demonstrating products. Responsible for handling cash at the cash registers by ring up transactions. Arrange product displays, stock shelves, and taking product inventory, when customers are not being assisted.

Centerplate/ Sun Life Stadium, Miami, FL

06/2011 to 07/2012

Reserve

Summary of Duties: Position designed to take on other open positions available such as: food/beverage runner, cashier, food prep, and sales position during game day.

Express Men/Women Clothing store, Aventura, FL

09/2009 to 06/2011

Sales Associate

Summary of Duties: Assisting Customers with products by answering questions and explaining products along with other duties such as: ringing up transaction, arranging product displays, stocking shelves, and taking product inventory.

Knowledge and experience in:

·Quality Patient/Resident Care; Activities of Daily Living (ADL), such as Range of Motion (ROM) and 2-Assist Bed Transfers

·Knowledge of Computer Software, such as Microsoft Word, Excel, PowerPoint, and Internet Explorer

·Customer Service/Retail

·Certified Nurse Assistant

·Certified Florida Security officer

·Bilingual in both English and Creole

·CPR Certified

References Available Upon Request

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