Project Management Software Development

Hadi Ghaddar

**** ******** ** • Dearborn, MI ****8 • 313-***-****• ************@*****.***

LinkedIn: https://www.linkedin.com/in/hadi-ghaddar-71b1b122a/ Professional Summary

• IT and Operations professional with over 2 years of experience in technical troubleshooting, software development, and project management. Skilled in streamlining business processes through custom software solutions, efficient system management, and automated testing and integration practices. Proven ability to drive process optimization and improve software reliability through seamless integration and end-to- end automation frameworks.

EDUCATION

• B.S. Computer and Information Science 2023

Wayne State University – Detroit, MI

• Courses Completed: Computer Architecture, Algorithm Design and Analysis, Computer Operating Systems, Java, Python.

WORK EXPERIENCE

IT and Operations Coordinator Aug 2022 - Present

Detroit Pizza Factory – Dearborn Heights, MI

• Troubleshooted technical issues on the company systems, resolving over 50+ technical tickets per month.

• Developed a Python application for budget calculations, saving the manager 5 hours per week.

• Implemented performance tracking software, resulting in a significant improvement in staff productivity.

• Enhanced customer satisfaction by resolving 95% of CRM tickets within 24 hours.

• Leveraged inventory management software to oversee and coordinate inventory data and online orders across multiple locations, ensuring optimal stock levels and streamlining order fulfillment processes.

PROJECTS

BillBuzz Mobile App Fall 2023

Wayne State University – Detroit, MI

• Led a team in developing a scalable finance-tracking application, built with React Native and Android Studio, capable of supporting over 1,000 concurrent users.

• Worked on implementing Plaids API to help us connect with the user’s bank institution.

• Implemented Twilio 2FA for security, by sending a 6-digit SMS code to avoid account theft.

• Encrypted users’ info before getting sent to the Database using an encrypted algorithm.

• Used MongoDB to manage and store the applications data. SoulMatch Web Application Fall 2022

Wayne State University – Detroit, MI

• Led a team to develop a dating app that separates the users based on their facial structure ratings and hobbies.

• Implemented face recognition AI to rate the user’s facial structure.

• Added an upload feature, so users can upload images.

• Implemented a LIKE and DISLIKE algorithm.

• Used Firebase database to store the user’s information with encrypted passwords. TECHNICAL

Programming Languages: Python, Java, JavaScript, C++. Web Development: React Native, Android Studio, HTML, CSS, Tailwind Databases: SQL Server, MongoDB, Firebase

Tools/Technologies: Power BI, Spring Boot, PuTTY, WebStorm, Postman, ThreeJS, GitHub, Git, Bash, Batch, 3D printing.

Languages:

• Fluent in English and Arabic

Certifications:

• Information Systems Security Officer

• Adobe Illustrator Certified User

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