Salesforce Com Field Service
Resume:
Bhadrinath B LWD: June **, H* Visa Holder
******.**@*****.***
Summary:
** ***** ** ******* ********** including 12+ years as Certified Salesforce.com Application Developer (In Lead/Architect role for last 4 years), Certified CPQ Specialist, Field Service Lightning experience, Platform Developer I and App Builder. Valid H1 Visa till Oct 2024.
Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
Proficient in dealing with functionalities related to Sales cloud & service cloud, CPQ, Marketing cloud, Community Cloud, Custom Cloud.
Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder, LWC and Lightning Component features.
Good insight into the Banking & Finance and Telecom Domain.
Experience in implementing Security and Sharing rules at Object Field and Record levels for different users in the organization.
Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
Technical Skills
System Development: Design, Analysis, Development, Unit Testing & Debugging
Languages &
Markup Languages: Salesforce.com Apex, Visualforce, Java, C/C++, VB, UNIX, Lightning Aura component design and development, LWC, HTML, XML, JavaScript, CSS
Framework: Salesforce CRM, Siebel CRM, Core Java
DBMS / RDBMS: Oracle, SQL.
Other technology: Visual Studio Code, Ant, JIRA, GIT, Copado, SVN, Soap UI, Jenkins, Apex Data loader, Force.Com Explorer, Eclipse, MS-Excel, Java Script and Informatica.
CERTIFICATIONS:
Salesforce Certified – CPQ Specialist
Salesforce Certified – Platform Developer I
Salesforce Certified – Force.com Developer
Professional Experience:
CAPGEMINI
LPL FINANCIALS Feb 2022 – Till Date
Role: Technical Architect and Salesforce Lead
Team Size:8
Description: LPL Financials is a USA leading financial firm providing services to 18000+ Financial Advisors/professionals who serve in the best interest of their clients providing brokerage and advisory services. Salesforce application is used to provide extensive Operational support, Consulting, Objective market research and as an Innovative technology and cybersecure platform for a host of features. The financial advisors use Salesforce to market and sell the host of finance products to the end clientele.
Responsibilities:
Working as Team lead / lead designer and proposing solutions various to client needs.
Using Agile methodology for Project development.
Implementing best practices for development and release.
Prioritize the tasks and issues based on criticality.
Worked on pragmatic development approach and to utilize available resources efficiently.
Responsible for build, design, deploy and documenting all the features.
Used Copado for release management.
All typical roles of Lead/Manager
NTT DATA
MKS Instruments – Sales and Manufacturing June 2020 – Feb 2022
Role: Technical Architect and Salesforce Lead
Team Size:5
Description: MKS Instruments which acquired Newport, Spectra-Physics has transformed itself as a global leader in Life & Health Sciences, Research & Defense providing products to various medical institutions across the globe. Salesforce implementation along with SAP in MKS, fulfills the need for an effective front-end interface for Sales users automating and easing off their daily jobs. Effective Quoting and Order handling are carried out by Salesforce.
Responsibilities:
Responsible for release management, Source Control, deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins and DevOps in a Salesforce environment
Product development and management to accommodate B2B and B2C requirements.
Configure Salesforce CPQ, products, bundles, rules.
Worked on data migration and integrations using Web based technologies (Soap, Rest), and integration.
Worked in automated business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
Worked on end-to-end Salesforce solutions using Configuration and Customization – Apex Class, Triggers, Visualforce pages, Lightning component creation using Aura and LWC framework.
Responsible to define and implement deployment process for Monthly and Quarterly Releases.
Working as Team lead and mentoring the new team members and Junior team members.
Using Agile methodology for Project development.
Working as Business Analyst and Project Management, talking to the business to finalize user stories.
Part of code review team and working with Business analyst to finalize requirement and solution design.
Working with other teams to resolve the complex issues and providing the solution to the technical problems.
Defined the release readiness criteria and ensuring all changes meet criteria before deployment.
Implementing best practices for deployment with an agile methodology.
Tracking and presenting release deployment metrics to senior management and stake holders.
Preparing POCs for client demo and acceptance.
Environment: Salesforce.com, Community and Marketing Cloud, Lightning Design System, LWC, Apex, VisualForce
NTT DATA, July 2019 – April 2020
Role: Salesforce Team Lead
IntegraLife – Sales and HCP Management
Team Size: 9
Description: Integra Life-Sciences is one of the leading health care equipment providers that caters in pharma and life sciences. This project oversees the Sales and Services of medical equipment from Integra to its Partners, Dealers, Resellers. It also covers the various engagements of Integra with different health care professionals across US and Europe.
Responsibilities:
Responsible for release deployment activities as part of Sprint Release using CI/CD process.
Worked on implementing Component and Application events in Lightning Aura components.
Worked in data migration and integration to other systems using webservices.
Invoked Visualforce page inside Lightning components to generate Google Map to show a particular location for Account and Contact.
Worked on APIs and web-based interfaces utilizing Apex code and Web Services (REST and SOAP based)
Responsible to define and implement deployment process for Monthly and Quarterly Releases.
Working as Team lead and mentoring the new team members and Junior team members.
Using Agile methodology for Project development.
Creating requirements or user stories based on business input and managing project deliverables.
Handling design and implementation of business requirements, CRs, production defects, migration from classic to lightening and integrating other systems with 1SF application.
Part of code review team and working with Business analyst to finalize requirement and solution design.
Working with other teams to resolve the complex issues and providing the solution to the technical problems.
Defined the release readiness criteria and ensuring all changes meet criteria before deployment.
Implementing best practices for deployment with an agile methodology.
Tracking and presenting release deployment metrics to senior management and stake holders.
Managing AM core team and helping other teammates in processes/ technical issues and conducting technical training to the team members.
Environment: Salesforce.com Sales and Service Cloud, Lightening Design System, Aura, Apex, Visualforce
Accenture, Bangalore Dec 2017 – Feb 2019
Role: Salesforce Lead
Project: Cloudfirst Innovation
Team size: 35
Description: Cloud First Innovation in Accenture is responsible to lead the Salesforce Innovation, technological offerings and support various projects under different DUs. Client Demos, POC prototyping, Product Development and fulfilling sales requests are day to day activities. Working at Accenture’s Innovation Tower with enough exposure to Accenture’s wide clientele and their different tech requirements under the same umbrella.
Responsibilities:
Leading the team with three other counter-parts.
Overviewing the development of Products in Salesforce Lightning by Accenture for various businesses.
Led the Field Service Lightning based project with hands on tasks like FSL package installation, Service permissions, Service resources, Crew management, Skills, Territories, timesheets, Work Orders, etc for field service
Take feed from Sales-team and start/track development of prioritized items.
Managing the Build of POCs, Prototyping and R&D like Social Studio, Einstein Analytics, etc.
Individual contributor in key modules.
Work with clients/sales team on day to day activities.
Prioritize the tasks and issues based on criticality.
Resource allocation and time management.
Lead the POC to demonstrate capabilities of APPTUS vs Salesforce CPQ
Environment: Salesforce.com, Lightning Design System
Indecomm Global Mar 2016 – Nov 2017
Role: Senior Developer (Salesforce)
Project: AHM – Centris Direct, Centris Connect and Centris Mobile
Team Size: 4
Responsibilities:
Part of Engineering team involved in designing application.
Design of flow and technical analysis of business needs/scenarios.
Interactions with functional users for requirement analysis.
Responsible for SFDC native configuration and day to day activities.
Integrating the application through Rest Web Services with the legacy/backend systems.
Web designing based on Lightning Experience.
Implementation of HCP authentication through non-native/ outside the box functionality.
Managing communities through force.com platform.
Coordinating QC with team for issue resolutions.
Worked on groups, Content and Collaboration.
Troubleshooting and bug fixing application through customer inputs.
Managing the team tasks/timesheets/assignments.
Environment: Salesforce.com, Agile methodology.
Juniper Networks Jan 2013 – Dec 2015
Role: Technical Systems Analyst (Salesforce)
Project: Juniper Ignit10n
Team Size: 8
Description: Juniper Networks is a leading provider of communication and internet equipment in a competitive and cutting-edge technological industry. SAP was introduced as technology platform and as Juniper has multiple CRM applications at a time, consolidation and migration of all platform features and data was carried out into SAP and specific CRM data into Salesforce. This release consolidated Salesforce as sole CRM application in Juniper and rest of them retired. Heavy customization of the application along with huge data migrations carried out with help of Informatica.
Responsibilities:
Retiring existing CRM and deploying SFDC as complete CRM application.
Interacting with business users for requirement gathering.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Reports and Dashboards.
Build custom objects for new functionality.
Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
Worked on Apex Classes & Triggers.
Worked on Soap Web service APIs and RESTful APIs.
Services tickets queue monitoring and distribution.
Approval Process and Workflows.
Apex coding and Visual Force pages along with triggers.
Enhancing efficiency of application based on governor limits in SFDC platform.
Juniper Networks, Bangalore Aug 2011 – Jan 2013
Role: Technical Systems Analyst (Salesforce)
Project: Juniper FrontOffice Applications
Description: Juniper Networks is a leading provider of communication and internet equipment in a competitive and cutting-edge technological industry. Juniper has multiple CRM applications at a time utilizing the best of each application and to cater to its various needs. Implementation and support of Siebel and Salesforce.com applications were carried out ranging from upgrades of Siebel and enabling new modules / app-exchange apps in Salesforce. Enhancing Partner portal experience. Informatica used to data loads apart from fusion for batch updates. This long term project involves releases after every quarter end.
Responsibilities:
SFDC applications configuration and development.
Preparation and development of Object Models in SFDC.
Apex Coding and development of interfaces.
Conducting Code reviews of various classes.
Involved in development Visual force pages.
Worked on phased migration of Components from Siebel to Salesforce.
SFDC Mini releases and maintenance.
Involved in Order Management and Product related issues.
Managing outsourced (Vendor) resources in the team.
Working with SFDC and Siebel support on various issues.
Handling Chatter, Content and Collaboration issues in SFDC with users.
Enabling or installing Salesforce AppExchange applications.
Worked on Web Services from SFDC to fusion.
Migration responsibilities.
Review of incidents and assignments to team.
Preparing reports on incident management.
Coordinating with users on requirement gathering.
Analysis of health check of applications from IBM DataCenters.
Preparation and gathering SFDC requirements for next implementation.
Preparing Informatica reports.
Stabilizing and monitoring the queues with help of Admins.
Juniper Networks Mar 2010 – July 2011
Role: Technical Systems Analyst (Salesforce)
Project: Juniper Sales, Marketing and Channel
Description: Juniper Networks is a leading provider of communication and internet equipment in a competitive and cutting-edge technological industry. The legacy CRM application used did not fully support effective forecasting, pipeline management, or mobile access. This caused significant issues in Sales and Marketing and overall revenues. Implementation of SFDC led to reduction of time lag from management to ground level engineers by better management of sales processes, and more accurate and up-to-date forecasting, improved sales productivity, efficiency, and collaboration due to addition of mobile platform. This is a Sales and Order management platform.
Responsibilities:
Worked on Siebel development to accommodate Salesforce application thru integration.
Worked on phased migration of Components from Siebel to Salesforce.
Analysis of the BRDs and prepare the technical design docs.
Preparation of UML for data flow at various levels in the application.
Involved in creation of Triggers.
Used Data loader for loading legacy data into Salesforce.
Used SFDC Ant application for metadata migration.
Apex coding in Eclipse tool.
Preparing Sandboxes for team for testing purposes.
Analysis of Log files for debugging purposes.
Worked on cases with Salesforce for Issue resolution.
Worked on various configurations in SFDC such as profiles, roles, validation, workflows, tabs, objects creation with fields, relationships and layouts, junction objects, etc.
Worked on Admin tasks such as User creation/inactivation, profile modification, trusted ips, OWD settings,etc
Worked on Single Sign On with SAML standards based application for SFDC user authentication.
Birla soft, Bangalore Nov 2007 – Feb 2010
Siebel Developer
Project: GE RedTail – Titles
Description: RedTail Titles is GE USA flagship project culminating the existing business of Fleet, EFS and Insurance. This is an Integration project with 21 interfaces to merge the GE Commercial Finance Business into one entity. Scope of project includes managing Vehicle Fleets in different states of US, audit and tracking vehicle documents. The end system is File Trail and Vault Management System where the Fleet Documents are physically stored.
Responsibilities:
Implemented Audit business rules by using Business Rule Processor (BRP).
Created Workflow processes for Audit Automation.
Worked on Workflow policies and Runtime Events for triggering for Audit functionalities, Search Center, Filetrail and Filenet.
Implemented Client and Tools Business services for legacy data validation.
Wrote Server and Browser script as per the business requirements.
Configured UI level objects such as Screens, Views and Applets.
Configured recent record Drilldown on Home page view, Static and Dynamic Drilldown.
Created external and internal for Integration Objects for Application integration.
Configured Joins, links, Multivalue link, Dynamic picklist, Static picklist and Business
Education:
Bachelor of Technology, Computer Science & Engineering. JNTU, India (2005)
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