Technical Support Engineer

SHAHBAZ.S. THAKUR

Mobile: +965-********

Email: ***************@*****.***

IT SYSTEM ADMINISTRATOR

Objective

To become a Successful Professional in Challenging and Creative Field of Information Technology in a Reputed Organization.

Work Experience

1) Senior Technical Support Engineer at Al Ahli Bank of Kuwait, Murgab, Kuwait City

Sept-2019 to till date

Installation and configuration various desktop operating system and troubleshooting system and network related issues.

Responsible for assessing and distributing Microsoft Monthly Patches.

Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.

Maintain user windows 10/11 and Mac OS desktops, Printing equipment, VPN Laptops.

Provide support to data center operations, system administration, Data Recovery, Software installation, Patching software update and Security Patches.

Research and implement software patches to new and current windows PC's and laptops for full functionality and security.

Maintain programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data.

Installation and configuration Linux OS and VMWare Appliances.

Implement, and ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all IT programs.

Provide network support to maintain and improve all component parts that assist the Network Administrators.

Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.

Log incidents and maintain records of all calls from users using the designated tool.

As a Senior Technical Support Engineer, we will support the team, the operation, and the field with customer escalations and Create custom asset inventory reports for use in planning corporate hardware and software requirements. 2) Intern IT Security Officer at Broadbits, Murgab, Kuwait City, Kuwait April-2019 to Aug-2019

Worked with key stakeholders for installation and configuration of Cyber Security products.

Installation and configuration of Windows and Linux servers.

Installation and configuration of Multifactor authentication solutions (OpenOTP and Crossmatch).

Administration of Active directory and Exchange server.

Installation and configuration of Wallix Bastion Privilege Access Management Solution

Identify and report security issues based on escalation policy.

Installation and configuration of Zabbix network and system monitoring solution.

Responsible for analysis of threat detection/alerts using Comodo endpoint security solutions.

3) IT Technical Support at Hasibat Information Technologies Co. KNPC, IT DEPARTMENT

May-2017 to December-2018

Troubleshooting System and Network related issues.

Upgrade or replace Laptops or desktop with new including data backup and restore.

Installation of additional software and troubleshooting related issues.

Configuring Outlook client.

Installing and Configuring local and network printers and troubleshooting related issues.

Adding computers to domain and troubleshooting login related issues.

Troubleshooting internet related issues for all endpoints.

Working with network team for troubleshooting all network related issues.

Providing remote support to the client using BMC Software. 4) IT Support at Olive Hyper Market, Fahaheel, Kuwait July 2016 to April-2017

Provided technical support for systems and applications within the organization.

Administration of Active directory and other member servers.

Skilled in installing, maintaining, and supporting IT equipment.

Managing system backup.

Installation and configuration of Print server.

Administration of Sophos firewall

Installing and configuring Cisco IP phones.

Providing the Remote support using Team Viewer, Remote Desktop etc 5) Software Developer at LEZA Solutions Pvt. Ltd., Navi- Mumbai

June-2013 to April-2016

Design& Develop Web & Mobile (Backend & CMS) applications Project 1: Kuwait-J (Website & App)

Design & Development of Kuwait-J application backend & frontend. It is an application which displays the information of Jewellery in their respective categories. Project 2: Grand Group (Responsive Website)

Design & Development of Grand Group application backend & frontend. It is an application which displays the information of their Security Services with their highly qualified team. Link: http://grandgroup.com.au

Project 3: Risk Management and Security Consultancy Co. (RIMSCO) (Website) Design & Development of Risk Management and Security Consultancy Co. (RIMSCO) application backend & frontend. Link: http://www.rimsco.com.kw/ Project 4: North West General Trading & Contracting Company Design & Development of North West General Trading & Contracting Company application backend & frontend. It is architecture & construction-based application. Link: http://www.nw-kw.com/

Certification

CompTIA Security + certification

Capabilities

Good Project Management skills.

Hardworking, Positive attitude.

Ability to work under pressure.

Educational Qualification

Personal Information

Name : SHAHBAZ SHAMSUDDIN THAKUR

E-mail : ***************@*****.***

Nationality : Indian

Language Known : English, Hindi and Urdu.

Date of Birth : 28 / 06 / 1990

Visa Status : 18 Transferable residency

Exam College/School University/Board Year Of

Passing

BSC-I.T AKBAR PEERBHOY COLLEGE MUMBAI April 2014

DIPLOMA ANJUMAN-I-ISLAM’S ABDUL

RAZZAK KALSEKAR POLYTECHNIC M.S.B.T.E JULY 2011

S.S.C EBRAHIM BABA THAKUR HIGH

SCHOOL KOLHAPUR March 2006

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