Open Enrollment Employee Benefits

Happy Valley, Or ***** 503-***-**** *********@*****.***

JOHDI MASTERMAN

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Benefits Interpretation

● Service Quality

● Open Enrollment

Compensation and

Benefits

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Employee Performance

Management System

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● Electronic Filing System

● Child Support Orders

● HR Compliance

● Microsoft Office Suite

● FMLA Comprehension

Payroll and Benefits

Administration

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● Handbook Development

CORPORATE BENEFIT & LEAVE SPECIALIST 08/2023 to Current Pendleton Woolen Mills, Portland, OR

WORK HISTORY

Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.

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Investigated potential instances of leave abuse, maintaining company integrity while respecting employee privacy rights.

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Participated in HR projects as needed, contributing expertise on leave management to drive positive outcomes for both employees and the organization.

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Provided compassionate support to employees during their leaves of absence, addressing concerns promptly and offering guidance as needed.

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Collaborated closely with payroll departments to ensure accurate payment adjustments were made for employees taking unpaid or partially paid leaves of absence.

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Managed complex medical leaves for employees, ensuring timely communication with stakeholders and adherence to state regulations.

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Managed short-term disability claims by coordinating with insurance providers and verifying claim eligibility for prompt benefit delivery.

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Developed comprehensive leave policies that balanced organizational needs with legal compliance and employee wellbeing.

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Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.

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Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.

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Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.

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Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.

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BENEFITS SPECIALIST 10/2022 to 08/2023

Reynolds School District for Robert Half

Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.

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Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.

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Negotiated favorable contracts with vendors for cost-effective benefit offerings that supported company objectives.

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Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.

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Implemented wellness initiatives to promote a healthy work environment and reduce overall healthcare costs.

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Assisted in the design of wellness program initiatives-fostering a culture focused on preventative care measures leading towards increased overall well-being among staff members.

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Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.

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Supported recruitment initiatives by highlighting the value of the company''s comprehensive employee benefits package during interviews and job fairs.

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● Checked employees' benefits enrollment for accuracy and inputted all data into Software.

● Implemented open enrollment system to streamline benefits processes for employees. Developed comprehensive benefits packages to improve employee satisfaction and retention.

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● Built relationships with vendors to foster quality service delivery. Managed employee benefit programs, including health, dental and vision plans, retirement plans and life insurance

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● Guided employees through the enrollment process for all benefit programs Evaluated and maintained benefit plans to ensure compliance with applicable laws and regulations

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● Explained benefit programs and eligibility requirements to employees Reviewed current operational processes and tools, recommending improvements and documenting new processes

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Conducted research and evaluation on benefits and industry trends, providing value-added analysis and summary

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● Investigated and resolved employee benefit issues and complaints

● Assisted employees regarding benefits claim issues and plan changes

● Generated reports to track employee benefit costs, utilization, and participation rates

● Worked with benefits vendors to troubleshoot issues affecting employees. Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

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Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.

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Participated in HR projects as needed, contributing expertise on leave management to drive positive outcomes for both employees and the organization.

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Provided compassionate support to employees during their leaves of absence, addressing concerns promptly and offering guidance as needed.

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Collaborated closely with payroll departments to ensure accurate payment adjustments were made for employees taking unpaid or partially paid leaves of absence.

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Streamlined leave request procedures by implementing an efficient online system, resulting in reduced processing time and improved employee satisfaction.

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HUMAN RESOURCES MANAGER/PAYROLL 05/2017 to 04/2022 Trusted Investments, Inc FedEx Contractor

HUMAN RESOURCES/PAYROLL DIRECTOR 10/2014 to 05/2017 McCoy Freightliner

HR DIRECTOR 05/2012 to 07/2014

Milwaukie Convalescent Center

Managed short-term disability claims by coordinating with insurance providers and verifying claim eligibility for prompt benefit delivery.

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Developed comprehensive leave policies that balanced organizational needs with legal compliance and employee wellbeing.

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Reduced administrative burden on HR staff by automating routine tasks related to leave tracking and reporting.

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Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.

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● Full Cycle recruiting for all company positions

● Managed job postings

Conducted new employee orientation to foster positive attitude toward organizational objectives

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● Training and development

Manage employee reviews, expired documents (DOT medical card/CDL), anniversaries, pay increases

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Manage employee benefits (Oregon Saves, Medical/Dental/Vision, and Cobra), including negotiations of annual open enrollment

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● Responsible for maintaining employee handbook and company SAP

● Manage weekly payroll using QuickBooks/Kronos

Represented organization at personnel-related hearings and investigations for Unemployment, workman comp, and harassment claims

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Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment.

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Manage and process bi-weekly &Commission payroll for 20salaried/hourly employees using ADP

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● Handle employee terminations, investigations, and grievances

● Full-cycle recruiting for exempt and non-exempt roles at 3 dealership locations

● Responsible for sourcing, interviewing, references

● Boarding, orientation, and exit interviews

● Monitored recruiting efforts on companies social media

● Training and development for all manager and supervisory roles Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment and recommended needed changes

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Manage and administer all employee benefits (401K, Medical/Dental/Vision, STD/LTD, and Cobra)

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● Develop and revise employee handbook and update company policies

● Develop and oversee employee engagement and retention programs

● Maintain and track leave of absences

● Monitor DOT regulations and maintain current DOT files for all drivers

● Handle all unemployment and workman comp claims

● Various AR/AP and Marketing duties.

SENIOR STAFFING RECRUITER 03/2004 to 03/2011

Kelly Services

● Coordinate pre-employment verification with DHS

● Create and maintain new hire personnel files

Monitor hiring and recruitment processes for compliance with employment laws/regulations

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Onboard new hires focusing on company processes, programs, policies, and information systems

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● Process semi-monthly payroll using ADP Workforce

● Scheduling for nursing staff maintaining ratio compliance based on state regulations

● 24 hour on-call status for nursing department for absences/scheduling

● Identified staff vacancies and recruited, interview and select applicants Administered compensation, benefits and performance management systems and safety and recreation programs.

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Acted as an extension of the customer by developing and maintaining the relationship between the client and temporary employees

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● Accounts included Nike, Intel, and SolarWorld

● Sourcing, hiring, on-boarding, and placing temporary employees at customer business

● Business development, marketing, and sales

Maintained a leadership role within the branch providing guidance and instruction to peers and mentored new recruits

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Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.

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EDUCATION Warner Pacific University, Oregon, Oregon

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