Office Manager Project

NIDA FATIMA

Jersey City, *****, United States

646-***-**** ************@*****.***

EMPLOYMENT HISTORY

Front Office Manager, The Ritz- Carlton New York, Central Park Sep 2022 — Present

• Prevented costly financial errors by meticulous documentation, daily expense tracking and verifying database Manhattan compliance with industrial standards resulting in an increase of data inventory efficiency by 25%.

• Engaged in quarterly meetings with cross-functional departments by developing and implementing optimal operational procedures to achieve market value growth resulting in an increase of 15% overall annual growth.

• Fostered positive relationships with industrial partners, leveraging connections to implement strategic planning through comprehensive briefings and analyzing vendor sales data ensuring alignment between reported figures and financial records increasing productivity streamline by 25%

• Assisted in daily workload operational reporting by analyzing resource utilization, project timelines, and performance metrics to optimize team productivity and efficiency increasing in valuable reporting insights.

• Developed and implemented customer service standards that resulted in a 10% increase in customer satisfaction ratings

• Created and implemented staff scheduling system that reduced labor by 10%

• Collaborated closely with the sales team to facilitate site visits for prospective clients, providing personalized tours and demonstrating the hotel's amenities and services.

• Assisted sales representatives during client visits by offering insights into guest preferences and customizing proposals to align with client needs and expectations. Associate Project Manager, Alif Technologies (ZK Inc.) Sep 2020 — Aug 2022

• Set strategic and tactical direction for a multi-million dollar multiyear modernization project. Jersey City, New Jersey

• Monitored project performance regularly to provide accurate and timely actionable insights

• Significantly reduced project errors by conducting bi-weekly quality assurance reviews and updates

• improved project completion rate by 20% by introduction of project tracking analytics that better monitored resources and timelines.

• Introduced a tracking system for documenting changes that improved communication and collaboration with stakeholders.

• Created roadmaps to guide the delivery of modernization initiatives with defined project goals and objectives

• Aligned Objectives and Key Results with enterprise goals and led user-focused discovery and design sessions throughout the project lifecycle.

• Conducted risk analysis and formulated mitigation plans for developing new systems.

• Facilitated design thinking sessions to identify business problems and requirements.

• Communicated extensively with clients and management for successful project delivery.

• Managed multiple lines of business to reduce dependencies and enhance process efficiencies. Associate Project Manager, Landmark Group Apr 2017 — Jul 2019

• Successfully led cross-functional teams in the planning and execution of projects, ensuring adherence to Dubai, United Arab Emirates timelines and budgets.

• Developed comprehensive project plans, including scope, schedule, and resource allocation, resulting in a 20% increase in project efficiency.

• Assisted in project planning and coordination, collaborating with team members to achieve project objectives.

• Conducted risk assessments and implemented mitigation strategies, resulting in a 15% reduction in project risks.

• Assisted in preparing monthly financial reports by analyzing data and reconciling accounts by extracting and visualizing data through Excel charts and graphs.

EDUCATION

City University Ajman May 2020

Bachelor of Science (Business Administration - BBA) SKILLS

Microsoft Excel

Microsoft Office

Creative Problem Solving

Budget and Resource Management

Scheduling and Timeline Planning

Team Leadership

Project management

Risk Assessment

Stakeholder Communication and

Collaboration

Cost Analysis and Review

Project Documentation

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