Customer Service Representative

Tiesha Pearson

Summary

Dedicated Customer Service Specialist Tiesha Pearson, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Flexible Customer Service Representative offering over 8 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills

• Credit Card Payment Processing

• De-escalation Techniques

• Creative Problem Solving

• Efficient and Detail-Oriented

• Report Generation

• Report Creation

• Issue and Complaint Resolution

• Understanding Customer Needs

• Calm and Professional Under Pressure

• Customer Data Confidentiality

• Customer Service

• Call Centers

• Customer Relations

• Problem Resolution

• Call Documentation

• Upselling Products and Services

• Upbeat and Positive Personality

• Multitasking and Prioritization

• Data Entry

• Building Customer Trust and Loyalty

• Verbal and Written Communication

Experience

Selected hair colors, products and services based on customer preference and individually designed hair care plan. Set up workstation and treatment room with products, equipment and supplies to facilitate services. Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day. Recommended hair styles to compliment clients' facial features and coloring. Designed and recommended home hair care regimens and treatments to meet individual customer needs. Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care. Colored, cut and installed extensions according to style photos and client specifications. Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services. Followed updated techniques to color and treat hair and produce consistent results. Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics. Fostered clean and sanitary work environment to protect customers and staff from infection. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs. Responded to customer inquiries by phone, email and in person. Proficient in full range of color, cutting, chemical and styling services. Collected payment from customers and scheduled next appointments. Applied hair color, dye and tints to hair to achieve new looks. Trimmed, cut and shaved using clippers, razors and scissors. Suggested styles and treatments based on clients' needs and appearances. Washed, colored, cut and styled hair for high volume of clients daily. Evaluated client hair type, condition and desired outcome to determine ideal services. Maintained updated knowledge of industry products and chemical composition structure and properties. Performed preliminary hair consultations on new clients to help decide on new style or color. Treated customers to shampooing and head massage to promote loyalty. Examined hair texture and condition to determine appropriate treatment. Evaluated client's hair and physical features to determine style and cut plans. Shaved and trimmed mustaches, beards and sideburns. Created repeat business by developing long-term relationships with regular customers to increase client base. Monitored, tracked and recorded client satisfaction to maintain positive ratings. Applied hot towel treatments. CUSTOMER SERVICE SPECIALIST 01/2022 - 04/2022 Intuit/ Sitel - Birmingham, AL Assisted the customer with, Conducted research and compiled backup documentation. Assisted the customer with, Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight. Assisted the customer with, supplied detailed tax documentation needed to submit accurate corporate and individual returns. Assisted the customer with, Finalized and processed paperwork with local, state and federal government authorities. Assisted the customer with, responded to state and federal tax notices by preparing written responses or tax return amendments. Informed clients of potentially beneficial products and services, resulting in additional business opportunities. Analyzed information and assessed liabilities and deductions according to relevant tax code. Produced US and state income, gift tax and estate tax returns for individuals. Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts. Produced minimum of 40 tax returns weekly to boost firms' filing process. Advised clients to comply with IRS regulations and meet state and federal tax obligations. Assisted the customer with accurately entering documented information on to their 1040, reviewing the information submitted, maximizing their deductions and credits, and successfully transmitting there return to the IRS and their State department via e-file or mail by smart look and chat. I've also been self-preparing taxes for about 4 years now with over an average of 80 paying customers during each tax season. Education

Jackson Olin High School - Birmingham, AL High School Diploma 05/2011 Languages

English level Professional.

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