Senior Operations/Logistics Manager

Jerome Moore

Multi-Skilled Senior Operations Manager

*********@*****.*** • 256-***-****

New Market, Al

Accomplished leader of people and builder of operational strategies with over 25 years of progressive experience facilitating the success of organizations and people through efficient leadership and effective operational strategies. Adept at translating technically complex concepts into simple operational strategies.

Proficiencies

Key Skills:

Operations Leadership, Customer Service, Loss Prevention & Security, Microsoft Office Suite, Facility Management, Budgeting, Safety Coordination, Organizational Strategy, Administrative Excellence, Personnel Engagement & Development, Managerial Skill, Time Management, Team Leadership, Project & Process Management, Supervising, Mentoring and Coaching

Career Experience

Terminal Manager, Bulkmatic, Decatur, Al 6/2023-Present

Facility leader responsible for recruiting, onboarding, coaching, disciplining and training all personnel. Oversee DOT, OSHA, HR and all Safety responsibilities. Facility consist of 40 drivers, 4 mechanics, 6 loading positions, and 4 tank washers.

Daily communications with primary customer of dry bulk loads

Finds logical, safe and efficient solutions to assist in the growth of the operation

Promote clean, and safe working conditions

Chief Operating Officer, Superior Delivery Services, Daphne, AL 11/2021-02/2023

Ensure compliance with all safety related requirements (DOT, OSHA, etc.) Analyze data, schedule, and route planning for daily operations for 17 delivery work areas. Manage and resolve complex employee issues. Monitor maintenance and up keep of vehicles for federal, state and local regulations. Provides day to day coaching and mentoring to 3 on site managers to ensure efficient production and customer service.

Responsible for facilitating deliveries, driver schedules and coordinating delivery routes

Control maintenance, operating and recruiting expenses

Plan and manage day to day operations to meet customer service needs

Senior Manager, FedEx Ground, Olive Branch, MS 11/2016 -10/2021

Act as an engaged facility leader, who is critical in the management and leadership team support activities. Direct the operations of an entire facility, including an Assistant Manager, 2 Sort Managers, 30 Operations Managers, 8 Operations Coordinators, 40 Administrative clerks, 225 package handlers in a warehouse setting and more than 250 Drivers and 25 owner operators. Oversee employee scheduling and communicate directly with senior staff about ways to improve efficiency. Lead multiple shift safety presentations, loss prevention, staff meetings, and important briefings.

Manage and monitor overall facility performance and production

Provide leadership to all management staff, (recruit, train, develop, and mentor)

Coordinate FIFO delivery logistics daily (B2B and Ecommerce)

Manage and control over a $2 million yearly P&L Budget

Independent Contract Negotiation

Multi-contractor management

Senior Manager, FedEx Ground, Anniston, AL 06/2010-11/2016

Led the day-to-day management of the facility and directed a company reorganization, wherein I assumed responsibility for both ground and home delivery locations. Manage the activities of a Delivery Manager, a PT Operations Manager, an Operations Coordinator, 2 FT Operations Managers, 6 Administrative Clerks, 14 Contractors, and over 45 Drivers.

Effectively improved major customer on time service and cost reduction through by analyzing routes and improving lanes

Ensured all internal and external customer expectations are met daily.

Coordinate inbound/outbound transportation functions to ensure cost effectiveness and timely deliveries

Conduct sales meetings with major E-commerce and 3PL customers.

Senior Manager, FedEx Ground, Anniston, AL 12/2007 to 06/2010

Took on this role after being promoted from Senior Operations Manager. Successfully managed the operation of the facility, as well as 3 Service Manager, 3 Clerks, 18 Independent Contractors, and 20 Package Handlers.

Assisted managers with the resolving of issues, oversaw staffing needs, and developed team objectives.

Resolve issues concerning transportation, logistics and customer complaints (internal and external)

Manage all areas of transportation to include OSHA safety requirements, DOT regulations, and compliance

Senior Operations Manager, FedEx Home Delivery, Anniston, AL 04/2006 to 12/2007

Was promoted to this role from P & D / Service Manager II position. Along with all Service Manager II duties, was responsible for managing a Service Manager, 2 Administrative Clerks, 11 Independent Contractors, and 20 Package Handlers. Directly coordinated facility maintenance, budgeting processes, security, and employee safety. Lead security and loss prevention task teams.

Provide leadership and track competencies for direct reports and administer performance appraisals

Conduct cost analysis for dock productivity

Implement planning processes for administrative duties

P & D / Service Manager II, FedEx Ground, Anniston, AL 08/1998 to 04/2006

Was accountable for the operations of the facility, including the sort operations, pickup & delivery, and linehaul. Controlled staffing and training of employees. Led recurring meetings and monitored all OSHA & DOT compliance.

Implemented continuous improvement processes for entire facility

Inbound Service Manager, (RPS), Montgomery, AL 11/1994 to 08/1998

Managed the activities, task management, and performance of more than 30 employees. Carried-out staffing and training of all employees, as well as improved facility warehouse production and efficiency.

Led the facility through an administrative internal audit with zero findings

Monitored and managed overall performance and production for inbound sort

Quality Assurance Clerk, (RPS), Montgomery, AL 09/1993 to 11/1994

Reported damaged hazardous material packages. Offered corrections for internal customers to meet company budgets.

Education

Bachelor of Science in Business with Management Focus, 08/1998, Troy State University, Montgomery, AL

Job-Related Training: Dealing with Diversity Time Management Keys to Success Leadership Principles Managing Conflict Measuring and Monitoring Results Highly Organized Root Cause Analysis Detailed Oriented ABLE/Continuous Improvement Problem Solving Quality Driven Management Microsoft Office BLS (Business Leadership Series)

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