Front Office Branch Manager
Resume:
PARDEEP SINGH
Jalandhar, India ****** +91-771******* +91-980******* ************@*****.**.**
PROFESSIONAL SUMMARY
Innovative Branch Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
WORK HISTORY
Branch Manager, 01/2024 - Current
IDFC First Bank Ltd- Phagwara, India
Spearheaded the growth strategy for the branch, resulting in a 25% increase in customer base within one fiscal year.
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Implemented a customer service excellence program that improved customer satisfaction ratings by 30%.
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Coached and developed a team of 20 employees, enhancing their sales techniques and interpersonal skills.
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Managed the branch budget effectively, cutting operational costs by 10% without impacting service quality.
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Created and maintained profitable community relationships, leading to a significant increase in local business clientele.
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Oversaw compliance with all regulatory requirements, ensuring zero non-compliance issues throughout tenure.
Branch Relationship Manager, 12/2017 - 12/2023
IDFC First Bank Ltd - Jalandhar, India
● Ran Salesforce reports to analyse customer base and target engagement.
● Served as primary point of contact for portfolio of various clients.
● Advised customers on product upgrades and rollouts.
● Cross-sold products and services to complement decision making process.
● Designed email campaigns to boost sales and conversion rates.
● Exceeded sales targets by delivering high call volumes and tailored product recommendations.
● Managed long-term customer relationships to increase revenue.
● Generated new leads through online research and cold calling.
● Addressed enquiries and resolved complaints and issues. Front office supervisor, 01/2015 - 12/2017
Radisson Windsor Jalandhar - Jalandhar, India
● Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
● Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
● Developed and implemented guest engagement programme that boosted customer loyalty by 100%.
● Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
● Performed inspection of public areas and recommended improvements to appropriate departments. Front office assistant, 03/2011 - 07/2014
Radisson Windsor Jalandhar - Jalandhar, India
● Answered incoming calls politely and courteously,
● Addressed customer queries using knowledge of hospitality.
● Secured reception area and deposited belongings.
● Entered handwritten data into computers for easy retrieval.
● Processed invoices and payments using accounting software.
● Greeted guests and clients with warmth and professionalism. Front office executive, 12/2008 - 09/2010
Dunes Hotel Apartments - Dubai, United Arab Emirates
● Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability, using Opera.
● Facilitated performance tracking by compiling and reviewing daily reports, logs and contingency lists in Opera.
● Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
● Accepted and recorded vouchers, travellers cheques and other forms
● of payment.
● Prepared revenue and occupancy forecasting to efficiently manage cash flow.
● Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
● Kept focused on critical components of operations to drive guest satisfaction. Front office supervisor, 08/2007 - 11/2008
Hotel Ramee Guest Line Juhu - Mumbai, India
● Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
● Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
● Prepared revenue and occupancy forecasting to efficiently manage cash flow.
● Kept focused on critical components of operations to drive guest satisfaction.
● Maintained hotel security by monitoring key control, using CCTV and security access software. KEY SKILLS
● Adoptable
● Hard- Working
● 0pen to feedback and willing to give honest
challanging feedback
● Innovative
● Engaging leader who can coach and develop
colleagues.
● Excellent planning and prioritisation skill.
● Time Management
EDUCATION
Diploma : Hotel Management, 08/2004 - 08/2007
Subhash Boss Institute Of Hotel Management - Kolkata, West Bengal. Digree: Bachelor digree in Arts (Distance learning), 08/2014 - 08/ 2017. Mahatma Gandhi University Meghalaya.
LANGUAGES
English
Advanced
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