Support Specialist Data Reporting

KIKI DIANA KOLOCOTRONIS

*** ********* ***** ***** • Saint Charles, Missouri 63303

314-***-**** • *************@***.***

https://www.linkedin.com/in/kiki-kolocotronis-45316118

PROFESSIONAL SUMMARY

Accomplished and dedicated data reporting support specialist experienced in performing administrative and operational support roles. Analytical and critical thinker with exceptional attention to detail. Keen ability to identify and resolve problems. Enjoy working in a team environment and having individual accountability. Full time 100% remote position preferred.

AREAS OF EXPERTISE

Advanced MS Excel User

Vlookup Pivot Tables

Analytical and Critical Thinker

Report Completion

Prioritization

Performing Research

Reconciliation

Data Integrity

Process Improvement

Working in Teams

EDUCATION

University of Missouri - Columbia, Missouri

Bachelor of Science, Healthcare Management and Informatics

Extended leave of absence to care for family member. Ready to return to workforce.

PROFESSIONAL EXPERIENCE

Centene, Clayton, MO

Contractor/Reporting Support Specialist (Remote) 11/2021 – 5/2022

Assist the Supplemental Data Source Analysis team under Quality Improvement during Healthcare Effectiveness Data and Information Set reporting season. Team responsibilities include support to healthcare provider data submissions for Centene government-sponsored and privately insured health care programs in multi-states. Responsibilities include main point of contact for data feed setup, maintenance and responding to issues. Acquired basic query experience for extracting data sets and research for errors. Demonstrated proficiency utilizing pivot tables and various formulas including Vlookup.

Magellan Healthcare, Maryland Heights, MO

Contractor/Data Reporting Analyst (Remote) 5/2019 – 11/2019

Support to Director of Behavioral Health, Clinical Project and Program Management. Produced reporting deliverables utilizing MS Excel, highlighting workload activity and status of the clinical care services team.

Spectrum Charter Communications, Maryland Heights, MO

Contractor/User Access Security Analyst 5/2018 - 10/2018

Project cleanup of ticket queue backlog due to acquisition of Time Warner Cable and Bright House Networks. Completed accurate and timely execution of user access requests.

Foundation Care Specialty Pharmacy, Earth City, MO

Analytics Specialist 10/2016 - 9/2017

Produced daily and weekly dispense activity reports for multiple pharmaceutical companies. Followed strict data formatting and met all submission deadlines. Rose to challenge taking over some responsibilities of vacated seasoned department manager. Utilized MS Excel expertise and analytical judgment for report creation, ensuring data integrity and reducing turnaround time for completion. Meticulous manual process consisting of search and match delivery tickets to invoices in patient account database in order to create dispense activity data tables for reporting. Demonstrated proficiency utilizing pivot tables and various formulas including Vlookup.

GKN Aerospace, Hazelwood, MO

Contractor/MS Excel Support Specialist 4/2016 - 5/2016

Provided MS Excel support to multiple Senior Pricing and Contract Administrators. Assisted in completion of ad hoc requests involving preparation of new business proposals, along with implementation and maintenance of awarded contracts.

Mallinckrodt Pharmaceuticals, Hazelwood, MO

Contractor/Database Specialist-Government Reporting Compliance 12/2014 - 4/2015

Medical regulatory compliance reporting supporting role for Physician Financial Transparency Reports - Open Payments annual submission as required by Centers for Medicare & Medicaid Services (CMS). Compile and research proprietary data reflecting spend and transfer of value activities that are related to Health Care Professional (HCP) and teaching hospitals; for reporting purposes in compliance with the Physician Payment Sunshine Act in the United States. Discrepancies and missing information in transaction record are researched, corrected and matched to HCP. Manual intense process, extensive use of proprietary and online public databases: NPI Registry, MedPro, state license verification and Google search. Convert finalized data to csv format and match required fields via template for acceptance by CMS. Responsibilities rely heavily on analytical judgment. Work with large data files, utilizing advanced skills in Excel including Pivot Tables, Vlookup and various formulas. Contribute in bi-weekly staff meetings with Compliance, Legal, IT and A/P for process improvement. Key contributor to data submission success rate at 99.4%

Brand Energy & Infrastructure Services, Chesterfield, MO

Contractor/Benefits Data Analyst 1/2014 - 3/2014

Onsite coordinator for TPA administrator TriStar Systems supporting benefits and payroll teams. Worked with premiums and reconciled accounts. Utilized Pivot Tables and Vlookup. Resolved data matching issues and completed reports. Documented multiple steps involved and researched for appropriate complex formula.

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