Executive Housekeeper Front Desk
Resume:
Roberta Robles
Joshua Tree, CA *****
***********@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Subcontracter Housekeeper
Dirty Desert Cleaning-Joshua Tree, CA
March 2024 to Present
• I clean houses for multiple people who have their own ways they want things done.
• Every house gets a 5 star clean.
• Kitchen, floors, bedrooms, bathrooms and and extra rooms will be cleaned, so you can be comfortable on vacation or if you are not wanting to go through the hassle.
• Residential and Airbnbs
Housekeeping Lead Supervisor
Desert Beacon-Twentynine Palms, CA
December 2022 to Present
JOB SUMMARY
Responsible for the daily maintenance of guest rooms, including detailed cleaning and replenishing of guest supplies. Shall assist the Executive Housekeeper with supervision of room attendants and laundry staff.
ESSENTIAL JOB FUNCTIONS:
Ensure customer satisfaction through prompt, efficient and friendly service. Supervise room and laundry attendants on shift, including room assignments, conduct all room inspections and redirection as needed, and coordinate supply needs with laundry attendants. Assist Executive Housekeeper with staff schedules, employee training and performance counseling and evaluations.
Trains and performs routine functions of the Room Attendant position as needed. Coordinate preventative maintenance needs and ensure quality housekeeping services. Coordinates housekeeping duties with utility maintenance and front desk staff, communicating room availability, stay over's, room maintenance needs, and special set-up/take downs for scheduled groups/ meetings.
From the daily room checklist, access the PMS system to indicate room availability. Assist Supervisor with administering the lost and found policy, as outlined by policy. Coordinate with the Porter Staff, the removal of soiled linens, and carts and supplies maintenance. Assist guests with supply requests and/or household services promptly and efficiently. Monitors and records tips received, advising staff of tip regulations and properly reporting to payroll. Promotes a clean, safe and healthy work environment at all times for employees and guests. Ensure that operation of equipment, tools and materials is handled in a safe and efficient manner. Record keeping as needed to maintain supplies, note repairs, report incidents., etc. Report any damages, lost and found items and/or unusual occurrences immediately. Communicate with supervisor on housekeeping needs, staff performance issues, repair requests, etc. Promote internal guest service standards through courteous and respectful behavior. Adheres to and promotes compliance with applicable laws, safety and sanitation codes, employee handbook and department policies and procedures.
Other related duties as assigned or directed.
Housekeeper
Autocamp-Joshua Tree, CA
September 2021 to September 2022
• Ensure Autocamp standards, operating procedures and policies are in place and followed.
• Routinely inspect accommodations and common areas to ensure property exhibits Autocamp's high standards of cleanliness and orderliness. Examines carpets, flooring, drapes and furniture for stains, damage or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
• Maintain inventory of supplies and equipment, and distribute to housekeepers and other department associates, as needed.
• Place orders for room supplies, and furniture renovation or replacements.
• Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies and equipment.
• Review status of assignments assist and guide associates with follow through when needed.
• Notify housekeepers when an inspection reveals sub-standard results, support housekeepers through training to help them meet expectations.
• Partner with other departments and management to ensure the best possible experience for each guest, in accordance to Autocamp's standards and guidelines.
• Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned customer care issues.
• Attend to guest requests and complaints, resolve issues and partner with other departments to ensure an excellent guest experience.
• Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
• Report any unusual occurrences immediately to the General Manager. Complete and submit compliance related reports and forms as needed.
• Communicate in a timely manner with other department managers regarding issues that require their attention.
• Know the facilities and hours of operation of the property.
• Ensures that lost and found items are always properly recorded and checked into designated holding area.
• Comply with guest accommodation entry code control policies.
• Perform housekeeping duties, as needed
• Responsible for leading Housekeeping Associates and supporting the General Manager in the oversight of the property.
• Performs any other duties as requested by General Management
• Provide friendly and informative customer service for guests on vacation, providing suggestions on food and hidden treasures to provide a unique one of a kind experience to fit the guests desires.
• Always service with a smile no matter what.
IHSS Provider
IHSS-Joshua Tree, CA
March 2015 to September 2021
Responsibilities
Cleaning, cooking, medication dispensing, driving, companionship. I have experience with diabetic care; checking blood sugar and giving insulin shots. I also have experience with PICC line care; cleaning, antibiotic infusions, and routine maintenance.
Bear Builder
Build a Bear Workshop-Riverside, CA
June 2008 to July 2008
Responsibilities
I helped customers choose their items, and general customer service duties. I did shelf stocking Education
Certificate in Early childhood development
Ashworth College - Norcross, GA
2013 to 2013
High school diploma in Ramona high
Ashworth College - Riverside, CA
2010 to 2011
Skills
• Toddler Care
• Babysitting
• Childcare
• Experience with Children and elderly (10+ years)
• Tutoring
• Special Needs
• Residential Cleaning
• Guest Services
Certifications and Licenses
Driver's License
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