Truck Coordinator / Dispatcher / Helpdesk Representative

Nikola

Karleuša

***************@*****.*** Nehruova 63, Belgrade, 11070, Serbia +381-**-***-****

Profile

Dedicated and professionally oriented dispatcher with almost 2 years of experience in the trucking industry. Worked in and covered both the US and Europe market, learning and adapting to all the key things and tricks with ease in both positions. Started with a track and trace position and got to the dispatcher role in matter of weeks after showing all the right qualities that are a necessity for this position. Hard worker ready to give my best, always ready to learn and do whatever it takes do achieve the best results.

Work experience

Truck Coordinator for Europe, Milšped AML

2024 — Present

• Dispatching and tracking own dedicated trucks

• Communicating with drivers and other departments to make the work as smooth as possible

• Making the most optimal routes for the drivers

• Planning future loads and best fuel stops, maximizing financial gain

• Dealing with all of the paperwork: from the shipper all the way to the receiver, customs documents and organizing it until the service can be invoiced Truck Coordinator for the USA, Evennon d.o.o.

2023 — 2024

• Responsible for 8 trucks

• Using different load board and truck tracking software

• Finding loads and dispatching the drivers, both company and owner operators

• Following the transport of the freight, dealing with any issues that may occur, making sure all the necessary paperwork is received and later forwarded to the brokers and confirming all of the requirements are met

• Communication with the brokers and all around delivering the best possible service

• Creating further connections that result in stable relationships, bigger volume of quality loads, dedicated runs all that guarantee quality service and distinguished reputation Help desk Representative, NCR Corporation

2022 — 2023

• Working in a high call volume Help desk environment

• Assisting in the resolution of user and support issues over multiple user sites to ensure timely distribution of knowledge and cause positive impact on user satisfaction

• Updating work orders and providing status information

• Using variety of software necessary for communication and execution of the service

• Supporting less experienced colleagues on the help desk through joint working, monitoring, direct feedback and knowledge sharing

Data entry, TRM Youth Organization

2016 — 2019

• Working in First and Third Basic Court in Belgrade during summer breaks in high school

• Providing assistance in reducing the volume of old and unresolved court cases in the enforcement matter

• Implementation of new “Case Management System” and introduction of all past and current case files into the new system

Education

ITS - Information Technology School, Belgrade

2019 — 2021

Fifth Belgrade Gymnasium, Belgrade

2015 — 2019

Skills

Dispatching ; Technical support ;

Maintenance ; Troubleshooting

Excellent typing skills

Communication Skills ; Fast learner ;

Multitasking ; Able to work alone or in a

team

Variety of e-mailing and e-communication

software

Microsoft Office experience (Word, Excel,

Power Point)

Languages

English Serbian

Contact this candidate