Project Management Customer Service

Rosemary Riccio

**** ** **** **** *****, Palm City, FL • 772-***-**** • ******@*****.***

Community Association Specialist

Highly self-motivated and results-driven professional with over 20 years of experience in Association, Property, and Project Management. I possess a robust knowledge of customer service principles and practices, consistently showcasing expertise in financial reporting, contract negotiations, budget preparation, and project management. My strong leadership skills enable me to ensure that communities are maintained and operated in alignment with the association's objectives. I excel in solving complex client challenges and delivering exceptional service, emphasizing effective communication and thorough research.

With a solid understanding of technical procedures, leases, regulations, and real estate transactions, I prioritize collaboration with the association’s board of directors to manage operations, facilitate solutions to challenges, and provide support to staff and community members. I am committed to producing outstanding results and fostering positive relationships that drive success.

WORK EXPERIENCE

Community Management Associates, Inc • Naples and Treasure Coast • 05/2024 - Present

Industry Leader in Providing Services to HOA, POA, and Condominium Associations of all sizes across the southeast, with local offices in Atlanta, Augusta, North Georgia, Birmingham, Fairhope, Mobile, the Mississippi Gulf Coast, Nashville, Naples, the Treasure Coast, the Emerald Coast, and Pan Handle of Florida.

South Florida Division Manager • Full-time

Crowninshield Management Corporation • Peabody, MA • 03/2015 - 05/2024 Director of Operations

/ /

Currently overseeing a diverse portfolio of 15 associations in the Naples Florida region with a local office and small in-house staff while simultaneously pursuing growth opportunities and engaging new clients on both coasts resulting in several new management contracts.

•

In addition to the daily management of 3 high profile communities (Townhomes, Midrise, and Highrise), I was responsible to oversee the daily operational and staff activities of the Condominium Division of Crowninshield Management Corp.

•

Responsible for directing actions across the organization and directing managers to improve efficiency, reduce costs, client retention, and new client acquisition.

•

First Realty Management • Boston, MA • 11/2013 - 03/2015 Regional Portfolio Manager

Community Management Associates, Inc. • Atlanta, GA • 05/2010 - 09/2013 Regional Portfolio Manager

Neighborhood Management Associates, Inc • Atlanta, GA • 11/2007 - 05/2010 Regional Portfolio Manager

John Wieland Homes and Neighborhoods • Atlanta, GA • 06/2003 - 11/2007 Neighborhood Production Coordinator

Operations Coordinator - The Wieland Marketing Group CERTIFICATIONS

CMCA and AMS Designations

CAI

Notary public

State of Florida

FL CAM6150

State of Florida

SKILLS

AMS, Association Management Software, Budget Preparations, CAM, Certified Signature Quality Manager, Client Acquisition, Client Relationship Management, Client Retention, CMCA, Communication, Construction Project Management, Contract Negotiations, Cost Reduction, Efficiency Improvement, Financial Management, Financial Reporting, Human Resources, Leadership, Maintenance, Neighborhood Development, New Home Construction, Notary Public, Permitting, Portfolio Management, Project Management, Property Management, Research, Revenue Management, Scheduling, Security Access Systems, Vendor Management

Managed a portfolio of five (5) condominium associations including High Rise, Townhome, and Mixed Use (residential and commercial) with annual revenues in excess of $4 million dollars.

•

Managed a portfolio of eleven (11) communities comprised of 5 Condominiums, 5 Home Owner Associations, 1 Property Owner Association, and 1 Master Association with 3 Sub Associations.

•

• Total combined annual revenue in excess of $6 million dollars.

• Managed a portfolio of 14 Home Owner Associations. Maintained and directed the construction project schedules for ordering and delivery of all materials, vendor scheduling and services, municipal services and permitting during the schedule of development for multiple neighborhood developments of 200 - 300 homes each.

•

Contact this candidate