Customer Service Data Entry

Shaladia Goodson

****A Santa Anna Drive

Norcross, GA 30093

404-***-****/*********@*****.***

OBJECTIVE

To obtain a position that will successfully allow me to use my skills and experience to contribute to the growth of the business.

SKILLS/Software

• MS Access

• MS Excel (Pivot tables & Macros)

• MS Word

• Quick books Pro

• Peachtree 2009

• ADP Pay Expert

• Microsoft Dynamics AX

• Netsuite

• Adobe Reader

• Adobe Acrobat (PDF)

• Completed SAP course

EMPLOYMENT HISTORY

Clerk/ Seasonal Processor Horizon staffing/ Bank of America Tucker, GA 04/11 – 02/12

• Process Forms 941 (Business Tax forms)

• Data Entry operator (2005 – 2006)

Seasonal Scorer Pearson Scoring Center Duluth, GA 03/11 – 04/11

• Scoring 8th grade Standardize Reading Test

• Data Entry

Accounts Receivable Clerk AccounTemps/CSM Bakery Atlanta, GA 05/10 – 07/10

• Setup customer accounts – Trade Spending and Sales Promotions

• Research discrepancies in billing

• Clear deduction and credits through cash to make customer accounts current

• Review customer account for accuracy to reduce the over spending of department balance

Accounting Associate I Spherion Staffing/TSYS, Inc. Atlanta, GA 01/08 - 08/08

• Verify billing data and revise for any errors

• Contact customers in order to obtain or relay account information

• Code bills/invoices to be entered into the accounting system

• Reconcile and balance bank statements from past to present day to verify ending balance

• Record, store, and analyze information using Microsoft Dynamics AX accounting software

Accounting Assistant Colorgraphic Communications Atlanta, GA 01/05 - 12/07

• Work directly with the Controller in a small business environment to complete all accounting functions

• Verify accuracy of billing data and revise/resolve discrepancies in accounting records

• Process purchase orders, Sales orders, credit/debit memos, shipping documents.

• Review Dun & Bradstreet reports for new customers & prepare credit history for review by Controller

• Enter employee time cards in ADP PayExpert weekly and in absence of the Controller, process employee deductions, garnishments, and cut checks.

• Process customer payments, make post and maintain/reconcile general ledger accounts

• Bank and customer account reconciliation

• Verify/Upload expense reports to Netsuite

• Vendor file maintenance

• Prepare and process accounts payable checks and ACH payments

• Set invoices and check requests

• Front Desk: Handle administrative duties for the Controller and Chief Operating Officer

Support Associate II Assurant Solutions Florence, SC 11/01 - 11/04

• Compile employee time, production, and payroll data from time sheets and other records,

resolve complex claims

• Customer Service Outbound Calls

• Data Entry

• Make claims processing easier by examining and investigating questionable claims and

authorizing payments

• Answer phones(multi-Line), process mail

EDUCATION

Morris College Sumter, South Carolina May 2001

Degree: Bachelors of Science Major: Business Administration

Gwinnett Technical College Lawrenceville, Georgia March 2011

Degree: Associates in Applied Science Major: Accounting

Certificates: Office Accounting Specialist & Computerize Accounting Specialist (June 2010)

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