Quality Control Supervisor

CHARLES NGUYEN

**** ***** ***** ****., ******, TX 75060

214-***-****, *******.******.**@*****.***

Citizenship: U.S.

SSN: XXX-XX-0000

Veteran?s Status: N/A

Vacancy Posting: Job Posting #

Position: Title, GS#

Dept./Agency: Department/Agency

PROFILE

Solutions-focused, motivated IT professional with a comprehensive background in software development, operation support, and database administration. Proven success in planning, directing, and implementing critical projects focused on innovative information technology and end-user solutions. Calm demeanor in the face of difficulties; ability to manage multiple projects simultaneously while working under pressure in fast-paced environments. Highly versatile; quickly masters new roles, responsibilities, and technologies. Reputation for integrity, dedication, and work ethic.

CORE COMPETENCIES

IT Management; Database Administration; Project Management; Troubleshooting; Strategic Planning; Crisis Management; Decision-Making; Best Practices; Information Gathering; Briefings; Presentations; Collaborative Teamwork; Organization; Time Management; Testing and Quality Control; Web Reporting Application Development; Intranet Website Maintenance; User Training

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Texas 9/2010-10/2010

1234 Main Street 00 hrs/week

Richardson, Texas Starting Salary: $00,000

Supervisor: Name of Supervisor 555-***-**** Ending Salary: $00,000

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Actuary Software Application Support

Maintained full accountability for overseeing all aspects of day-to-day software application activities, with an emphasis on supporting and enhancing day-to-day operations. Applied strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards.

Optimized performance by improving the VBA coding operations in MS Access 2003 database and compare the quotes among carriers. Acquired experience in actuarial work which resulted in a better understanding of the application process.

STMicroelectronics 0/2005-6/2009

1234 Main Street 00 hrs/week

Carrollton, Texas Starting Salary: $00,000

Supervisor: Name of Supervisor 555-***-**** Ending Salary: $00,000

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I.T. Software II

Strategically prioritized, planned, and coordinated projects to ensure on-time, requirements-compliant completion while maintaining high quality standards. Proficiently handled the installation and maintenances of Windows 2003, XP, Solaris Unix, and oracle database application. Improved performance by troubleshooting and resolving error data generated by application bugs and reported issues to application developer. Successfully performed a broad range of activities, including extracting query data and export data, establishing and maintaining technician account and format checklists, and testing/maintaining warehouse spare part tracking using MS Access with VB script.

Developed and updated the Equipment Preventative Maintenance Report with real time update using PL/SQL Programming and jsp to transfer data to company web intranet. Continually updated the Equipment Decommission application using MS Access with VB script. Enhanced operational effectiveness by developing and installing Windows server 2003, establishing network configuration, setting up IIS environment, and installing ASP.NET web application to run on Oracle database.

Earned a stellar reputation by maintaining 95% application server uptime and created online real time of ONTIME/ INTIME report for equipment preventative maintenance in Front End Carrollton Fab. Evaluated and updated existing application (C#, ASP.NET) to accommodate internal users and maintained Crystal Report by using MS Visual Studio 2005. Teamed with internal users on handling and resolving support issue and bugs. Provided detail to development team of validated user issues and bugs and effectively deployed new software versions to users. Maintained accountability for overseeing user custom configuration settings and actively contributing to testing and quality control of applications with the product team. Provided ongoing support to the development team in coding integration packages, reports, and minor bug fixes.

STMicroelectronics 0/1996-0/2005

1234 Main Street 00 hrs/week

Carrollton, Texas Starting Salary: $00,000

Supervisor: Name of Supervisor 555-***-**** Ending Salary: $00,000

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Semiconductor Testing Equipment Technician Level III

Applied a strong proficiency with voltmeters, oscilloscopes, and frequency analyzer. Strategically defined, developed, and executed testing equipment standards instrumental to boosting productivity and performance. Conducted all facets of Test/Probe equipment troubleshooting, repairing and preventative maintenance for back end semiconductor operations. Identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results. Conducted all aspects of period tester calibrations per Manufacturer?s specification. Established and implemented an innovative method to ground equipment to eliminate small electrical current.

Career Note: Additional experience as Manufacturing Specialist Level II for STMicroelectronics.

EDUCATION

B.S., Computer Science - University of Texas at Dallas, Richardson, Texas, 5/2005

101 Credits / GPA: 3.2

A.A.S. Electronics Technology - Richland Community College, Dallas, Texas, 12/2001

101 Credits / GPA: 3.2

A.A.S. Semiconductor MFG Equipment Technician - Richland Community College, Dallas, Texas, 12/1999

101 Credits / GPA: 3.2

PROFESSIONAL DEVELOPMENT / SPECIALIZED TRAINING

Certification in Information Technology - Tech Skills Training Institute, 9/2009-9/2010

GPA 4.0

LICENSES / CERTIFICATIONS

Microsoft Certified Professional (ID: 7202873)-MCTS-MCPD

(MCP 70-528) .NET Framework 2.0 Web-Based Client Development, (Active 11- 03-09)

(MCP 70-536).NET Framework - Application Development Foundation, (Active 12-16-09)

(MCP 70-526).NET Framework 2.0 - Windows-Based Client Development, (Active 03-18-10)

(MCPD 70-547). Designing and Developing Web-Based Applications NET Framework. (Active 04-12-10)

Comp TIA Certification Program (ID: COMP001020058209)

Comp TIA Linux + (KX0-002) (Active 01-18-10)

Comp TIA Security+ (SY0-201) (Active 02-19-10)

Comp TIA Network+ (N10-004) (Active 08-09-10)

Oracle Certification Program (Oracle ID: OC0863786)

Oracle 9i SQL (1Z0-007) (Active 05-05-10)

Oracle 10g OCA (1Z0-042) (Active 05-26-10)

Oracle 10g OCP (1Z0-043) Active 06-15-10)

Microsoft Office Certification (EXECUTRAIN Training Institutes)

MS Office: Word, Excel I, II, VBA, Access 2003, FrontPage 2003

Crystal Report Training

Certification of Completion in Crystal Report 8.5,9,10 (Classroom Training)

TECHNICAL PROFICIENCIES

Programming Languages

VB in MS Access, Oracle SQL and PL/SQL, T-SQL, Web design in html, JavaScript, HTML, XML, Solaris UNIX, JSP, Java, Microsoft Visual Basic? 6.0, ASP, ASP.NET, C#, C++, IIS, MS Visio.

Database

Oracle 10g, MS SQL Server 2005, and Microsoft Access

Platform

Work stream Production Monitoring system, Eclipse IDE, VMware Workstation 7.0, VMware Fusion, VMware ESX, Oracle 9i,10g, Crystal Report 8, 9. Enterprise Manager 10g, DBVisualizer 5.1.1, Oracle JDeveloper, Visual Studio 2003-2008, Code Charge Studio, WS_FTP Professional.

Install and Manage Solaris Unix and Apache Web server in Sun Fire 2100 server.

Install, upgrade, and maintain Windows 2000, 2003, XP.

Operating System

VMX/VAX, Windows 3.5, 95, 98, Millennium, NT, XP, 2003, and windows 7, Solaris, Red hat 5 Enterprise, Ubuntu 9, SUSE.

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