Administrative Assistant

Lydia Oyo-Ita, B.A

Phone: 832-***-****. Email: ***********@*****.***

Professional Summary:

Highly organized and detail-oriented professional with experience in account management, customer service, and process improvement. I am currently seeking opportunities to utilize my skills in communication, problem solving, and time management to help organizations effectively achieve their business objectives.

Core Competencies:

• Proficient in Microsoft Office Suite.

• Exceptional Verbal and Written Communication skills with a proven ability to coach and convey complex concepts to both internal and external stakeholders.

• Exceptional project and account management with proven ability to manage multiple projects with competing deadlines.

• Excellent interpersonal skills and ability to work with both co-located and dispersed/remote teams.

Skills:

• Time management

• Written and Verbal Communication

• Database Organization

• Problem Solving

• Customer Service

• Account Management

• Process Improvement

Experience:

Texas Mutual Insurance Company, Houston Texas

(June 2021)

• Maintained correspondence activity and documented completed and pending transactions.

• Promptly respond to requests via phone, email, and fax.

• Scheduled and coordinated meetings with agents via teams, and in-person meetings.

• Entered customer data into electronic system to generate endorsements, and policy documents.

• Collaborate with cross-functional teams including Premium Audit, Accounting, and Legal to resolve disputes and complete projects.

Business Analyst - RamQuest Inc, Plano Tx.

(June 2019 – December 2019)

• Participated in meetings by documenting business requirements to product and technology team ensuring all business requirements were satisfactorily met.

• Interfaced with internal clients and technology vendors on new high-level features and conducted a thorough analysis of system features to assist project team.

• Designed and developed project document template based on SDLC methodology.

• Liaise with management and business stakeholders to understand, certify and document business requirements and translate end-user requirements into user stories. Education:

Bachelor of Arts in Economics - University of North Texas Certifications and Licenses:

Certificate in Risk Management - University of North Texas

Contact this candidate