ADEGBOYEGA ABEL

Saskatoon, SK S*L • +1-639-***-**** • adzzzb@r.postjobfree.com

Professional Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals for over 11years. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Though able to work independently without supervision, and proactive with decision-making in a dynamic, fast-paced environment, but uniquely gifted with strong interpersonal skills, and able to interact professionally and make presentations to diverse groups. An excellent communicator in both written and spoken English, with high proficiency in the Microsoft suite.

Skills

Critical thinking

Performance management

Quality control

Data analyst and Audit

Sales and marketing

Strong organizational skills

Excellent verbal and communication skills

Customer satisfaction

Project administration and management

Negotiation and relationship management

Self motivated

MS word /office

Ability to read and understand blueprints

Advance level in Excel

Work History

National Coordinator, Projects/Field Sales, 04/2023 to Current

Shaw Telecommunications – Saskatoon, SK

Coached employees through day-to-day work and complex problems.

Gathered and organized materials to support operations.

Entered data, generated reports, and produced tracking documents.

Prepared agendas and took notes at meetings to archive proceedings.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Tracked records, filed documents and maintained communication between clients to manage office activities.

Collected and analyzed business data from various departments to prepare reports and presentations for top management.

Field Sales Consultant, 07/2022 to 03/2023

Shaw telecomunications – Saskatoon, Saskatchewan

Connects daily with customers to understand their basic needs moving from door to door.

Develop relationships with new and existing customers. Answer customers' questions about products, prices, availability, product uses, and credit terms.

Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock-outs and expected delivery dates.

Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.

Develops and maintains a knowledge of products, services, systems, and pricing options.

Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.

Accurate use and understanding of START with high level of effectiveness and efficiency

Entered data, generated reports, and produced tracking documents.z

Associate Customer Experience Manager, 06/2018 to 04/2022

IHS Towers Limited

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Cultivated interpersonal skills by building positive relationships with customers.

Demonstrated leadership skills in managing projects from concept to completion.

Excellent communication skills, both verbal and written.

Self-motivated, with a strong sense of personal responsibility.

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Daily use of excel tool to track as well as analyze team performance

Customer Experience Specialist, 10/2010 to 05/2018

IHS Towers Limited – Nigeria

Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Maintained extensive knowledge of company products to recommend items aligned with customer needs.

Product Development Specialist, 05/2010 to 10/2010

Open Season Consulting – Nigeria

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Trained and mentored new sales representatives.

Developed and delivered engaging sales presentations to convey product benefits.

Delivered key business performance indicators

Education

Master's Degree (Masters: Engineering management

University of Ibadan - Oyo

Bachelor's degree: Mechanical Engineering

University of Ilorin

Project Management Professional(in View): 03/2023

PROJECT MANAGEMENT INSTITUTE

Professional Scrum Master: 2022

Scrum.org

Support with Any task as assigned by the team Lead Volunteering

Contact this candidate