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Scrum Master Project Manager

Brooklyn, NY
September 27, 2023

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Fatima Sankoh

Senior Scrum Master Project Manager PMP, CSM, CSSM, PSM

U.S Citizen with Eligibility for Clearance 571-***-****


Experienced Agile Project Manager with a strong background as a Senior Scrum Master with a top-notch implementation and Project Management abilities. proficient in Agile methodologies (Scrum, Kanban, Lean), process optimization, and fostering collaboration between technical and non-technical stakeholders. Skilled in implementing CI/CD pipelines and TDD practices to enhance product quality and delivery speed. Organized and dependable candidate, Certified PMP, committed to Agile excellence, and adept at data-driven improvements.


·Software: Atlassian suite (Jira, Jira Align, Confluence, Trello, Bitbucket), Rally,

Azure DevOps (ADO), Aha, Micro, Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8.

PowerBI, Eazy BI

·Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps.

·Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

·Support: Ticketing tools such as Remedy PAC2000, JIRA, ServiceNow Helpdesks: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

·Framework/Methodologies: Waterfall and Agile Framework Expert (Scrum, Kanban, XP, SAFe) & PM Methodology Framework process

·Emotional Intelligence: Highly personable and technologically proficient professional offering superb customer service. Skilled in providing effective servant leadership in fast-paced, deadline-driven environments, with outstanding oral, writing, presentation, and communication skills.


Pioneered Agile Transformation: Led the agile transformation for two departments, impacting over 100 team members and reducing project delivery time by 30%.

Project Savings: Achieved cost savings of over $500k by optimizing resource allocation and vendor negotiations.

Client Satisfaction: Achieved a client satisfaction score of 95% in post-project reviews, leading to repeat business and long-term contracts.

Team Efficiency: Boosted team efficiency by 20% by introducing and training team members on the latest Agile frameworks and methodologies.

Risk Mitigation: Successfully mitigated 90% of high-impact project risks through effective risk management strategies, maintaining project timelines


8 Years of Experience

Team Building & Leadership: Exceptional skills in team dynamics, conflict resolution, and promoting a culture of continuous improvement.

Stakeholder Management: Proficient in managing diverse stakeholder expectations, ensuring deliverables align with organizational objectives.

Budget Management: Adept at optimizing budgets, cost planning, and financial forecasting for multimillion-dollar projects.

Vendor Management: Skillful in vendor selection, contract negotiation, and performance review to ensure value for money.

Change Management: Experienced in handling organizational changes smoothly, ensuring zero or minimal impact on ongoing projects.

Quality Assurance: Expert in implementing QA processes that enhance product quality and reduce defect rates.

Communication: Excellent verbal and written communication skills, tailored for both technical and business audiences.

Time Management: Exceptional skills in planning, scheduling, and meeting deadlines, proven by a record of on-time project deliveries.


Senior scrum master & project manager Cigna/Evernorth Jan 2020 - Present

Key Accomplishments & Responsibilities

Analyzed business requirements to understand business needs

Combined business and systems knowledge to create functional designs

Served as liaison between product owners and team to ensure that all targets and requirements are met

Managed internal and external stakeholders, closely coordinating with departments like Quality Assurance, Development, and Operations for 15 multi-disciplinary projects.

Conducted monthly resource allocation reviews, leading to a 10% increase in resource utilization and productivity across various projects.

Implemented data-driven approaches to track project health, using tools like Jira and PowerBI, to provide real-time updates to stakeholders.

Developed and maintained a dashboard for real-time project monitoring, improving stakeholder communication.

Built strong relationships with clients through regular check-ins, improving client satisfaction rates.

Prepared and maintained comprehensive project documentation, ensuring compliance with company policies.

Identified, assessed, and mitigated project risks, minimizing their impact on project timelines and deliverables.

Facilitated workshops and interviews to gather requirements, improving project scope definition.

Implemented change requests smoothly, with minimal disruption to ongoing work.

Oversaw QA and testing phases, resulting in a 15% decrease in post-release defects.

Continuously optimized project processes, resulting in a 10% improvement in project delivery speed.

Skilled in using project management tools such as Jira and Trello for effective project tracking.

Encouraged team upskilling through regular training sessions, ensuring skills were up-to-date with industry standards.

Successfully managed project timelines, ensuring 95% of milestones were met on time.

Introduced innovative solutions to optimize project workflow, resulting in increased team productivity.

Scrum Master Hewlett Packard March 2018 – Jan 2020

Key Accomplishments & Responsibilities

Orchestrated daily stand-ups, ensuring prompt issue identification and resolution.

Facilitated sprint planning meetings, successfully steering projects toward their business objectives.

Instituted key performance indicators (KPIs), boosting sprint completion rates by 25%.

Maintained a well-defined, prioritized backlog, leading to clearer sprint objectives.

Conducted post-sprint review meetings, using the insights for continuous process improvement.

Strengthened cross-functional team collaborations, ensuring smooth work flow and quicker issue resolution.

Onboarded and trained new team members, enhancing productivity.

Leveraged Jira for sprint planning, backlog management, and bug tracking.

Developed internal wikis and documentation, facilitating better knowledge sharing.

Stakeholder Management: Engaged with stakeholders through transparent, effective communication, including monthly reports and meetings.

Proposed and implemented software enhancements, improving system performance by 20%.

Identified and managed project risks, contributing to more stable sprints.

Reviewed and streamlined existing work processes, leading to a 10% improvement in productivity.

Ensured 95% of tasks were completed within the pre-defined timelines, increasing team confidence and stakeholder satisfaction.

Implemented strong QA processes, reducing the number of post-launch issues by 10%.

Scrum master Department of Veterans Affairs May 2016 – March 2018

Key Accomplishments & Responsibilities

Led over 200 scrum ceremonies, fostering team collaboration and project momentum.

Established performance metrics, leading to a 15% improvement in team productivity.

Created 15 Agile charters in collaboration with portfolio management, streamlining project objectives and scopes.

Consistently met sprint goals by efficiently removing obstacles and focusing the team on high-priority tasks.

Managed a large backlog of over 50 items, regularly grooming and prioritizing to align with business objectives.

Bridged gaps between technical and non-technical team members, creating a more harmonious work environment.

Conducted in-house Agile training for 15+ team members, raising the team's Agile maturity level.

Oversaw the lifecycle of code development, from concept to deployment, for 10+ projects.

Facilitated requirement-gathering workshops, improving project scope definition and stakeholder alignment.

Developed risk management plans that identified and addressed potential bottlenecks, leading to smoother project execution.

Successfully managed project timelines, leading to a 20% improvement in on-time deliveries.

Conducted regular resource reviews, leading to a more balanced and productive workforce.

Built and maintained strong client relationships, resulting in additional projects and extended contracts.

Led the QA phase for multiple projects, ensuring that all deliverables met predefined quality standards.

Conducted post-project reviews, using the insights to continuously refine team strategy and improve future sprints.


associate STRAFFORD university - Virginia

Major: Information Technology


Project Management Professional - PMP

Certified ScrumMaster - CSM

Professional Scrum Master - PSM

Certified SAFe Scrum Master – CSSM


Jira Confluence Power BI SharePoint Project Track Azure DevOps (ADO) Service Now Microsoft Project Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Vision and Outlook) Mural

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