Rhonda R Lampton

Baton Rouge, LA *****

adzzy2@r.postjobfree.com

+1-225-***-****

Willing to relocate: Anywhere

Work Experience

Security & Event Staffing

Landmark Event Staffing Services, Inc. - Baton Rouge, LA August 2021 to Present

As an employee for Landmark Event & Staffing Services Employee working with LSU Athletics for gaming events. I did obtain a La Guard Card by attending on-campus classes at LSU. I usually work the LSU Men’s baseball or the LSU Football Student Section where more supervision is necessary. REMOTE Customer Service Representative Portal Help Desk Gainwell Technologies - Baton Rouge, LA

February 2021 to Present

Answer Incoming calls to assist Medicaid Providers with their Louisiana Department of Health Portal applications. Assist Providers with Log In, creating accounts and assistance as needed with portal application and disclosures. Also worked with daily reports researching Medicaid Provider Licenses, and reviewing Disclosures on portal applications during the screening process. Customer Service Represenative

Got WorX Staffing/Brandsmart USA - Hollywood, FL

August 2020 to December 2020

Answered customer service calls for the Corporate Office Call Center for ten retail distributor stores throughout South Florida and in Georgia. Scheduling deliveries of Appliances, Furniture and Electronics. Updating customer information and assisting with in store and online customers via the call center. Receptionist

Rabenhorst Funeral Homes & Crematory - Baton Rouge, LA July 2014 to October 2016

Answered multi-line phones in a timely accurate manner. Greet and assist patrons with questions, forward calls to funeral directors for assistance, performed clerical tasks as directed. Limousine Driver for Families on funerals as needed, as well as Funeral Service Assistant for services. Customer Service Represenative/Cashier

Circle K Corporation - Baton Rouge, LA

October 2008 to May 2009

Worked at the training store for all the surrounding stores in Baton Rouge. Duties included cash transactions, debit/credit card, and processing money orders for customers. Assisted Manager with daily bookkeeping, grocery orders as well as training new employees on a daily basis. Administrative Assistant

State of Louisiana, Department of Social Services

February 2005 to June 2007

Provided clerical support to administrative employees who would oversee programs for adoption and foster care within the State of Louisiana. Responsible to enter highly confidential information during Hurricane Katrina pertaining to displaced children separated from their families. Duties also included processing daily, weekly and monthly reports for administrative purposes. Receptionist

GMAC Mortgage Corporation - Baton Rouge, LA

January 2004 to February 2005

Answered all incoming calls and assisted in pre-qualification process on new mortgage customers. Processed mortgage payments, credit card transactions, pulled credit reports for loan officers and ordered supplies and marketing materials as needed. Customer Service/Office Assistant

News On Wheels - Baton Rouge, LA

February 2002 to October 2003

Provided assistance to advertising customers for a weekly publication. Prepared weekly reports which reflected individual ad sales. Proofread ads for printing errors and made changes, renewals, and cancellations as needed. Processed payments via cash, credit cards, or checks. Finance & Insurance Assitant

Norwel Equipment Company, LLC - Baton Rouge, LA

June 1997 to June 1999

Prepared finance documents on heavy equipment sales for statewide dealerships. Typed all invoices, purchase orders, and extended warranty registration. Insurance quotes, applications, and renewals. Receptionist/Driver

The Detail Shop - Baton Rouge, LA

September 1996 to June 1997

Answer incoming calls regarding detail services. Customer letters and follow up calls after completion of services. Pick up and delivery of autos to dealerships throughout the Baton Rouge area. Inspected vehicles for workmanship before delivery.

Education

High school diploma

Baton Rouge School of Computers - Baton Rouge, LA

September 1990 to January 1992

Central High School - Baton Rouge, LA

1982 to 1986

Skills

• Proofreading

• Multi-line phone systems

• Help desk

• Clerical experience

• Desktop support

• Microsoft Windows

Certifications and Licenses

Security Guard License

October 2021 to Present

I work part time for Landmark Event Staffing and Security Services for LSU Athletics. I completed a 5 hour course at LSU campus to obtain the Guard Card Licensing. I work the student section for LSU Football games, as well as the softball or baseball gate access, and scan tickets. Assessments

Delivery driver — Proficient

June 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Security guard skills — Proficient

September 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Administrative assistant/receptionist — Completed

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Security guard skills — Proficient

May 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

May 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Completed

August 2023

Responding to customer situations in a retail setting Full results: Completed

Customer service — Completed

June 2022

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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