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Quality Assurance Analyst

Quakertown, PA
September 27, 2023

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Luke P. Desiato

Quakertown, PA ***** 215-***-****

Quality Assurance Analyst

Reduces Defects Through Testing Methodologies & Collaboration with Development Teams

Experienced analyst with proven track record of ensuring software quality through comprehensive testing methodologies. Proficient in manual and automated testing, test case creation, and defect tracking. Collaborative team player, adept at working across functional groups to identify and rectify issues, ensuring delivery of high-quality software products. Detail-oriented and analytical, design test strategies that align with project requirements. Excellent communication skills for reporting bugs, test results, and progress updates to stakeholders. Quick to adapt and master new technologies, tools, and methodologies.


C#, Selenium, MS Visual Studio, SQL Management Studio

Agile Methodologies

Team Foundation Server, Azure DevOps




SOFTERWARE, INC., Fort Washington, PA

Quality Assurance Analyst 2017 - 2023

Appointed to guarantee excellence of CRM database upgrades ahead of market releases, consistently upholding commitment to quality to maintain high quality standards.

Developed detailed test plans, provided comprehensive roadmaps for precise and effective testing procedures, ensuring thorough coverage and minimizing oversight.

Executed hands-on quality assurance tests, establishing critical benchmark for assessing product and manufacturing quality.

Collaborated seamlessly within Agile team framework alongside product development, fostering synergy and accelerating outcomes.

Demonstrating proficiency in scripting by crafting and troubleshooting automated scripts, ensuring alignment with requirements, and expected functionality of program.

Managed large-scale test automation in Selenium using Azure DevOps to execute tests against grid, debugging issues, delivering results immediately to developers for swift bug reporting.

SOFTERWARE, INC., Fort Washington, PA

Technical Support Representative 2010 - 2017

Assisted customers in resolving technical issues and provided guidance for complex tasks. Diagnosed system errors and provided insights into programs design and functionality.

Leveraged in-depth program knowledge to efficiently resolve customer issues, resulting in enhanced customer satisfaction.

Trained new representatives in multiple program areas, ensuring comprehensive understanding and proficiency in all aspects of program.

Specialized in supporting customers with email marketing, expanding donor communication channels, leading to improved donor engagement.

Collaborated extensively with development and implementation teams across organization, fostering seamless integration and optimizing overall user experience.


Accounting Clerk 2007 - 2010

Functioned as primary liaison between accounting department and multiple branch offices and reported directly to Controller and CFO.

Oversaw processing of wire transfers initiated by banking customers, guaranteeing timely delivery of funds to intended destinations worldwide.

Managed processing of cash orders for each branch directly from Federal Reserve, ensuring compliance with FDIC regulations for all branch ordering and wiring practices.

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