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Service Delivery Customer

Overland Park, KS
September 27, 2023

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Diana Azar

Overland Park, Kansas, United States 913-***-****


Dynamic, collaborative, seasoned, and thought- provoking leader with over 20 years of experience in Sales and the technology industry. Passionate, strong work ethic, and innate ability to develop long standing business relationships.


Global Client Director - Cogent Communications

Formerly w Sprint/T-Mobile - One with Cogent

Aug 2007 - Present (16 years 2 months)

Managed a base of accounts with a portfolio of clients’ with annual revenue ranging upwards from

$250,000-$10,000,000 to retain existing business and grow subscriber base

•Accountable for both monthly and quarterly quotas

•Maintained quota of 150% and above for both wireless and wireline base

•Responsible for building and supporting customer relationships to ensure client satisfaction and to grow customer base

•Received numerous recognitions and incentive dollars for outstanding performance in exceeding sales objectives

•Received Outstanding Award for Excellence in Sales and received honorary recognition in winning trip to President’s Circle 2011


Birch Telecom

1998 - 2007 (9 years)

Manager Service Delivery

Responsible for supervision of 10 people in the Service delivery group. This group’s mandate was to ensure new customer satisfaction with conversion to various Birch services, such as voice service, DSL, T1, and ISDN services.

• Accountable for group planning, staffing, distribution of daily workload, counseling employee job performance, and reporting progress of group to Senior management

• Actively direct team to consistently meet team and department’s objective to provision 95% of customer orders per month, within the given time-frame through the execution of team strategy and prioritization of accounts

• Instruct individuals and team to meet team and department’s quota objective for quality and productivity to ensure 95% compliance per month, through the execution and implementation of quality checks, direct interaction with quality assurance team, and productivity measurements

• Developed and implemented provisioning plans to increase individual productivity that resulted in acquiring new customers in a more timely fashion

Diana Azar - page 1

• Developed relationship with sales representatives, sales order administrators, district managers, and directors to give status on customer conversion dates, expedites, and escalations that resulted in securing additional revenue for the company.


The University of Kansas

1987 - 1990

Bishop Miege High School

High School

1983 - 1987


Provisioning • Service Delivery Management • Management • Solutions selling • Sales Leadership • Cold Calling • Sales Processes • Customer Experience • Customer Service • Business-to-Business


Honors & Awards

President's Circle Award Winner - Sprint

Received Outstanding Award of Excellence in Sales President's Circle Winner Diana Azar - page 2

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