Diana Azar
Overland Park, Kansas, United States
adzzwz@r.postjobfree.com 913-***-****
linkedin.com/in/diana-azar-40098860
Summary
Dynamic, collaborative, seasoned, and thought- provoking leader with over 20 years of experience in Sales and the technology industry. Passionate, strong work ethic, and innate ability to develop long standing business relationships.
Experience
Global Client Director - Cogent Communications
Formerly w Sprint/T-Mobile - One with Cogent
Aug 2007 - Present (16 years 2 months)
Managed a base of accounts with a portfolio of clients’ with annual revenue ranging upwards from
$250,000-$10,000,000 to retain existing business and grow subscriber base
•Accountable for both monthly and quarterly quotas
•Maintained quota of 150% and above for both wireless and wireline base
•Responsible for building and supporting customer relationships to ensure client satisfaction and to grow customer base
•Received numerous recognitions and incentive dollars for outstanding performance in exceeding sales objectives
•Received Outstanding Award for Excellence in Sales and received honorary recognition in winning trip to President’s Circle 2011
Manager
Birch Telecom
1998 - 2007 (9 years)
Manager Service Delivery
Responsible for supervision of 10 people in the Service delivery group. This group’s mandate was to ensure new customer satisfaction with conversion to various Birch services, such as voice service, DSL, T1, and ISDN services.
• Accountable for group planning, staffing, distribution of daily workload, counseling employee job performance, and reporting progress of group to Senior management
• Actively direct team to consistently meet team and department’s objective to provision 95% of customer orders per month, within the given time-frame through the execution of team strategy and prioritization of accounts
• Instruct individuals and team to meet team and department’s quota objective for quality and productivity to ensure 95% compliance per month, through the execution and implementation of quality checks, direct interaction with quality assurance team, and productivity measurements
• Developed and implemented provisioning plans to increase individual productivity that resulted in acquiring new customers in a more timely fashion
Diana Azar - page 1
• Developed relationship with sales representatives, sales order administrators, district managers, and directors to give status on customer conversion dates, expedites, and escalations that resulted in securing additional revenue for the company.
Education
The University of Kansas
1987 - 1990
Bishop Miege High School
High School
1983 - 1987
Skills
Provisioning • Service Delivery Management • Management • Solutions selling • Sales Leadership • Cold Calling • Sales Processes • Customer Experience • Customer Service • Business-to-Business
(B2B)
Honors & Awards
President's Circle Award Winner - Sprint
Received Outstanding Award of Excellence in Sales President's Circle Winner Diana Azar - page 2