SUMMARY

A highly motivated, competent, and experienced General Manager with a demonstrated ability to lead a diverse team of professionals to new levels of success in a highly competitive industry. Leadership skills that allow me to respond and adapt quickly in a constantly changing workplace environment. Trouble-shooter, with the ability to identify key problems and implement practical solutions in a timely manner. A proven track record of multi-tasking projects, daily operational requirements, and procedures. Experienced in the processes required to hire, training and retain employees.

CORE COMPETENCIES

•Solid Communication and Interpersonal Skills • Budget Planning and Cost Control

•Detail Oriented • New Business Development

•Staff Training and Development • Revenue Growth Generation

•Process Improvement • Inventory Forecasting

•Thrive in High Pressure Environments • Customer Service Driven

PROFESSIONAL EXPERIENCE

Lowe’s-Merchandising Assistant Store Manager

Operation of a store with $44 million in gross annual revenue.

Hitting yearly forecasts of 10% increase and more of 4 years in a row.

Manage opening and closing procedures and keeping the store ready for grand opening ready.

Conduct weekly walks with my department supervisors and with coordination with the store manager of how our departments look and the presentations and how we can get back to company standards.

Interview, hire and train associates on the company policies and procedures.

Observe each employee’s individual’s strengths and implement a mentoring program for that employee, so that they will be ready to be promoted as needs arise.

Coach sales associate’s soft sales skills to help customers make the best decisions on their purchases.

Complete monthly profit and loss analysis to keep track of performance and to help maximize profits, whilst adjusting if needed by performance.

Monitor inventory of the top selling products to make sure they are never out.

Interact with customers to build a connection with them and foster a working relationship so that they can come to me and trust in my company that I work for.

Lowe’s – Department Supervisor

. Operation of a store with $42 million in gross annual revenue.

Experience overseeing the Tools & Hardware, Appliances, Paint, Flooring, Windows and Wall’s, Plumbing, Inside/Outside Garden and Home Organization, Departments

Responsible for departmental employee training, using Lowe’s “Blue Prints for Success”.

Drive and strive to continually improve the customer service experience.

Responsible for the accurate and timely completion of departmental inventory, seasonal ordering and replenishment and all pertinent reports.

Responsible for ensuring that the weekly forecast numbers are met and exceeded.

Rite Aid Corporation - Store Manager

Operation of a store with $6.5 million in gross annual revenue.

Forecast, implement, and maintain a P & L for Sales and field controllable EBDTA.

Responsible for the hiring, training, retention, motivation and supervision of an Assistant Manager, Pharmacy Manager, Pharmacists and all supervisors and staff.

Oversee the implementation of monthly and seasonal profit planner in a precise and timely manner.

Purchasing, inventory control, A/P and A/R, scheduling, ensure compliance with all Federal, State and Corporate regulations and licensing requirements for the pharmacy, staff, and confidential customer records (HIPPA).

Schwan’s Home Service - Location General Manager

Operation of a Sales Company with $2.5 million in gross annual revenue.

Forecast, implement, and maintain a P & L for Sales and Profitability.

Responsible for the hiring, training, retention, motivation and supervision of a Facility Manager, Material Handlers, and Customer Service Managers.

Interactive responsibility regarding acquisition of new customers and assignment to specific routes, assuring timely service and customer satisfaction and when necessary, handling and resolving customer complaints.

EDUCATION

Location General Manager University, Marshall, MN September 2009 – November 2009

Graduate Certificate

Schwan’s Home Service, Various Locations in WA August 1995 – July 2010

On-going and continuous company training courses

South Seattle Community College, Seattle, WA September 1989 – June 1991

Food Science Certificate

Granite Falls High School, Granite Falls, WA September 1983 – June 1987

Diploma

HONORS AND ACHIEVEMENTS

Increased sales by 2.3% in 2010, trending through July 2012 at a 3.7% increase.

Took a store that was number 26 in the district for customer service up to number 6 in the district.

Achieved top 10% for Annual Sales Growth in Corporation for 2010, which related to my sales company being number 44 out of 550 and the number 1 depot within the Western Washington District, hitting 3% “over plan”.

M.V.P. for week 6 at Location General Manager University.

Lead my depot/sales team to a Safety Award in 2009 for maintaining a record of No Chargeable Accidents or Incidents.

Personal Safety Award – resulted in an all-expense paid trip, via corporate jet to the XXXIX Super Bowl in Jacksonville, FL (Only awarded to 6 Customer Services Managers throughout the whole company).

Recipient of the highly coveted Chairman’s Club Award in 1999, 2000 & 2001.

Number 1 in Sales Company at the Auburn, WA depot in 1998.

REFERENCES

Available upon request

Contact this candidate