CHRISTOPHER M. SANCHEZ

**** ****** ****** **,

Salem, OR 97306

Cell: 503-***-****

Email: adzzw3@r.postjobfree.com

Summary: Results-oriented IT professional with extensive experience in information technology and customer relations. Proficient in Cybersecurity, network assessments, penetration testing, and disaster recovery. Skilled in simplifying complex IT concepts for clients. Adept at consulting on projects in both private and public sectors, configuring network devices, and supporting various operating systems and software. Committed to continuous learning and growth in the dynamic IT field.

Work History:

IT Director Outdoor Fence Company, Salem, OR (May 2023 - Present)

Provide leadership in IT management and technology modernization.

Oversee daily IT operations and support technological solutions for projects.

Offer IT services and support to upper management and employees.

Monitor software licensing, contracts, and IT resource spending.

ISS4 Information Systems Specialist State of Oregon, Salem, OR (Mar 2015 - Apr 2023)

Managed day-to-day IT functions, updated technical documentation, and facilitated escalations.

Led modernization and technology upgrades.

Offered technical and business consultation to project management teams.

Provided Outlook Administrative support and Mobile Device Administration.

Managed IT Deployment Projects and Network connectivity of satellite offices.

Monitored software licensing, contracts, and IT resource spending.

ISS6 Data Specialist State of Oregon, Salem, OR (Mar 2013 - Mar 2015)

Provided IT and data support for various projects.

Offered technical solutions to project managers and conducted research as needed.

Created databases from collected data and generated information for business analysts.

Facilitated meetings and seamlessly migrated data into various data infrastructures.

Sr. Desktop Specialist First American Financial, Salem, OR (Mar 2012 - Mar 2013)

Managed multiple AD accounts and provided end-user support.

Delivered first-call resolution for service requests.

Supported project managers in IT infrastructure.

Secured sensitive data, troubleshooted hardware, and resolved network connectivity issues.

Provided superior customer service.

Systems Analyst Providence Health Systems, Portland, OR (Oct 2011 - Mar 2012)

Assisted external clients with technical issues regarding the website.

Provided solutions for compatibility issues with browsers when accessing the myProvidence website.

Navigated users through the website's interface and instructed them on HIPAA regulations.

Participated in the Epic conversion of Providence Health Systems.

Supported remote users and navigated them through Windows and Citrix environments.

Provided SD admin support and assisted in project rollouts.

CSG Technical Analyst US Bank Corporate, Portland, OR (Feb 2008 - Oct 2011)

Provided technical support to corporate clients and resolved networking issues with VPN clients offered network MFP and application support.

Supported Microsoft Office applications, Word, Excel, PowerPoint, and Lotus Notes.

Escalated trouble tickets to the appropriate groups and provided updated documentation.

Technical Skills: Networking Experience:

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Managed Active Directory Policies and Configuration and diagnosis of servers, routers, switches, and various network devices.

Connectivity support for remote users.

Topological mapping of networks.

Risk management, IT security, and disaster recovery specialist.

IT business compliance and quality assurance specialist.

Info security and data penetration specialist.

Mobile Device Administration and Support.

Operating Systems and Software:

Kali, Backtrack, Windows 7, Windows 10, Server 2k20, Server 2k22, Linux.

MS Office 365, Active Directory, SCCM, MS Visio, Orb, Adobe Creative Cloud, MDM, Tableau, Wireshark, Splunk, Skype, SharePoint, Edge, Firefox, Google Chrome, Safari, Lotus Notes, VMWARE, VNC, Bomgar, Remedy, Footprints, HP Service Manager, Citrix, AS400, ITSM, and more (provided upon request).

PC Configuration and Maintenance:

Troubleshooting, repairing, and upgrading computer hardware and software.

Setup, configuration, and administration of PC hardware.

Securing and deploying LAN/WAN Networks and Mobile Devices.

Detailed disaster recovery and backup methodologies.

Leadership:

Supervised daily operations of a Best Buy for Business Project Team.

Attended administrative management, customer relations, and technical training workshops.

Delegated department duties and provided professional technical support.

Trained and managed the Security Team.

Led and consulted on multiple IT Projects.

Managed IT procurement and contracts for the Oregon Employment Department.

Education:

Bachelor's in Network Engineering and Cybersecurity, ITT Technical Institute, Portland, Oregon.

Associate of Applied Science in Information Technology Computer Network Systems, ITT Technical Institute, Portland, Oregon (Graduated).

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